GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,

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The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)

filed in: GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues

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COMMENTS

946 - 960 OF 1965 COMMENTS | FIRST | PREVIOUS | NEXT | LAST

Tarseen on 10th Apr 2019, 8:03pm | Permalink

Helo sir
We are facing so much problem in my street two houses are newly build but the material is on the road when we talk to owner of the house they are fighting with us but not clearining the road plz visit the area and check
Address
Opposite water tank lane
Venkatgiri
Yousufguda
Hyderabad

Radhakrishna M on 10th Apr 2019, 12:09pm | Permalink

Drainage Overflowing at Srinagar Colony Park area back side of Ratnadeep Super Market for last one month. It is creating a lot of smell and unhygienic situation and inviting animals for further disturbance. Also there is lot of traffic from main road in to these roads and very dangerous for elders children and women. Hence immediate attention is required.

Hussain Advocate on 10th Apr 2019, 4:49am | Permalink

To
The
Commissioner ghmc
Sir,
I submit that the work that your department carry out is not effective
1 your department laydown the roads unessary example they dig the road which ate in good conditions and laying the new roads altogether which is waste of public money,that roads can be fix with the minute repairs which is quick and money saving
I also request that citizen must have a kind of communication where we can report such of activity to the Authority and can investigate the issue
Thanking you

Kaleem khan on 10th Apr 2019, 2:41am | Permalink

To the Ghmc commissioner notice issued by Ghmc Town planing section central zone letter no 18/Acp/Tpsc13/w9 Ghmc 2018 were plot owner had unauthorised construction & Excavation of cellar floor without any permission dr no 9-4-18/6 Akbarpura main road Tolichowki & dr no 9-4-87/77 issued notice 100 Sqd yard 6 floor no side back illegal unauthorised construction I already given number of complain government revenue is getting effected coz of such officers who do not perform as per the grievances of department and who do not follow the best practice set by government

Kaleemuddin khan on 10th Apr 2019, 2:13am | Permalink

Due to negligence of such officers who do not perform ad per the grievances of department and who do not follow the best practice set by government and cause of such activity government revenue is getting effected plot no 15 door no 9-4-84/15 Kakatiya nager opp olive hospital bal nivas main road Excavation of cellar no side backs unauthorised I pleaded Ghmc to stop such land grabbers from making further mockery of Indian constitution and Ghmc laws and guidelines

Vasu on 7th Apr 2019, 7:42pm | Permalink

Response Sir
My self vasu residing in Borabanda,sriramnagar,Borabanda.Some people are constructing the houses and dumping the waste on the roads.Many of them are feeling uncomfortably.They are constructing the from many days but not clearing the waste.So I am requesting you to to take necessary action to clear the waste and penalize them.

Thanks & Regards

VASU

T Kamalakar Rao, RTC superviso on 7th Apr 2019, 12:49pm | Permalink

THE SYSTEM ADOPTED BY GHMC TO RECEIVE GRIEVANCES FROM PUBLIC IS CUMBERSOME. pUBLIC CANNOT REACH GHMC SO EASILY. pERHAPS, THIS IS DONE TO MINIMISE THE COMPLAINTS . FOR THE LAST 4/5 MONTHS, I HAVE BEEN TRYING TO GIVE A COMPLAINT AGAINST ANIMAL MENACE IN OUR COLONY. WITH PHTOGRAPHS. bUT, i AM NOT ABLE TO REACH YOU BY ANY MODE. oNLY WAY LEFT IS THROUGH POST ONLY. bUT, iPUBLIC EXCEPT THAT COMPLAINIING PROCEDURE SHOULD BE VERY EASY. The system should be in such manner, that any matter should be received by them and should be sorted out subject wise and department wise by them and forwarded immediately without delay and the complainant should be given mobile no. of the department or person going to attend or solve the problem.

Raj Sekhar on 6th Apr 2019, 5:52pm | Permalink

Hello can the stray dogs at Uppal , Sri nagar colony, venketeshwara temple road, be addressed please some dogs are biting people and causing local grief. Required urgent action

un on 3rd Apr 2019, 10:11am | Permalink

Street entrance construction buildings is going to accupie road land entire CIB Quarter's area near mahaveer hospital
suffering from problam by street entrance plot owner is accupied both side 6 feets of road land, so this will be problem to every house, other owners are not able complain against him because they are powerfull. I am humblelly requesting you take action against the entrance illegal construction.
We have lots of hope from our GHMC,
Thanking You
Yours faithfully

M.parameswara 402 Surya Tripur on 3rd Apr 2019, 2:09am | Permalink

M.parameswara, 402, Surya Tripura residency opp. SATABDI residency near Andhra bank Ramnagargundu.

This is to bring Ur kind notice that the service provider for garbage collection from our apartment is demanding rs.100/- as against ghmc's rule Rs 50/- from each home.
Plz look into the matter and plz inform us the exact charges Tobe paid by each house immediately so as to pay the charges to the service provider

naseerahmed on 2nd Apr 2019, 10:51am | Permalink

Hi
This is Ahmed, 9-11-31qazi gali moti darwaza. Sir in this area drainage line block. Due this our bore well water & drainage both mix . In our bore well is getting drainage water smile. Please do something sir this my phone-9052890826

TGK CHARYULU, tgkcharyulu@gma on 2nd Apr 2019, 8:59am | Permalink

I am resident of KHANAJIGUDA, Diary Farm Road, Trimulgiri, Secunderabad. For last one week blockage of drainage exist in our Colony. Entire drainage water is on the roads and ope plots. It is creating a lot of un hygienic condition and animal menanse. Hence, i request concerned authority arrange to attend on priority basis. 1-30-149,KHANAJIGUDA Near Telecom, Colony. Contact no 7780386877

Raju on 1st Apr 2019, 11:32am | Permalink

Location : Kukatpally , Mythrinagar , Vignanapuri colony

P.N.REDDY on 1st Apr 2019, 6:38am | Permalink

IS SADAN DIVISION SANKESHWAR BAZAR DRAIN WATER FLOWING 365 DAYS ON STREET NO ACTION, WHEN QUESTIONED SAYS LEVELS WERE NOT MATCHING, MEANS WE HAVE TO SUFFER OUR CHILDREN SHOULD FREQUENTLY ADMITTED INTO HOSPITALS WE ARE UNABLE TO WALK ON THE STREET. NO MEDIA ARE QUESTIONING REALLY HORRIBLE CONDITION IF LEVELS WERE NOT MATCHING WHY GHMC LAY THE DRAIN PIPE LINE. WHOSE RESPONSIBILITY TO WHOM WE MEET.,

TGK CHARYULU, Retd Bank Manage on 31st Mar 2019, 2:49am | Permalink

Drainage Overflowing at KHANAJIGUDA for last one week. It is creating a lot of smell and un hygienic situation and inviting pigs and other animals for further new sense. Hence immediate attention is required.

946 - 960 OF 1965 COMMENTS | FIRST | PREVIOUS | NEXT | LAST