GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,

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The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)

filed in: GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues

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COMMENTS

1 - 15 OF 1942 COMMENTS | NEXT | LAST

Anvesh on 26th Apr 2020, 9:53am | Permalink

Hi I am from hayathnagar..
My address plot no 9 subhodaya colony kuntloor road hayathnagar Hyderabad..
My complaint regarding the garbage collection in my area..The garbage collection van comes to collect the waste in my home and the person who collects the waste saying that we have to dump the waste in van..if a person comes to collect the waste his responsibility to collect the waste and dump in the van...He is very rude saying that he will not collect the waste if we not dump the waste in van...This is not fair..if a person not wish to collect the waste he shouldn't come at my place...kindly do the needful for the same and guide the person accordingly...

Divya on 15th Mar 2018, 9:26pm | Permalink

Dust collection boy was not coming in our area properly I.e is in kukatpally yellamabanda he is coming and collecting monthly twice please take the compliant and please solve it
Thanking you

Soori ( Suresh Goud ) on 26th Apr 2017, 11:33am | Permalink

Replace of StreetLight at EshwarammaBasti , Domalguda , I Have Lodged Complaint Since Last Month but No Auction was Taken by GHMC till now it is Pending thanks ...Nice & Good Work doing by GHMC Staff .....Good Keep it up ....

irfan khan on 1st Mar 2017, 8:29pm | Permalink

dear sir

some illigal construction is going on in firstlancer syednagar area h.no 10-5-391/11. plz take action as soon as possible tommrow they are puttig illigal slab.

sandeep Gargi on 6th Nov 2015, 5:20pm | Permalink

Illegal constructions are on raise in Mettuguda near to rail way track. the authorities are requested to take necessary action

Ravi kumar on 24th Jul 2020, 3:05pm | Permalink

Illegal Construction in Sri ram nagar colony kondapur, Serlingampally, Mandal. 500084
Residing There has been a Complaint lodged earlier and No action has been taken against the Owner. Because the Owner is Working in Police Department, he Continously threatening us ase there is lot of Disturbance going on his Construction.
Also he has Occuiped the road in front of the plot and has built a bathroom and a shed at end of the road which is absolutely illegal (Sri Ram nagar colony A-Block plot No 1-57/340/B.

Satyanarayana on 11th Apr 2020, 12:33pm | Permalink

Resrcted sir,

We're facing the same issue as specified earlier by Sandeep from Kondapur area about ghmc garbage disposal fees,
The garbage collection boy insisting more money from our apartment residents.we are leaving at pjr road,chandanagar,hyd-50.

DS Reddy on 1st Apr 2020, 12:11pm | Permalink

Dear Sir,
I BELONGS TO NOVODHYACOLONY (KRB NAGAR) ,OPPSIT TO PATAL KUNTA PARK KUKATPALLY ..IN OUR COLONY WE ARE UNBLE TO CONTROL MOSQUITOES WE ARE UNBLE TO SLEEP IN THE NIGHTS ,REQUEST TO TAKE NECESSARY ACTION AND VISIT OUR COLONY EVEN CORPORATOR , WARD MEMBERS AND M .L..A NO ONE HAS NOT VISITING WE HAVE GIVEN COMPLIANT NO ACTION TILL TIME PLEASE DO THE NEEDFUL AND DO THE JUSTIFICATION TO OUR TAX PAYMENT AND FEEL RESPONSIBLE

nmannan84@gmail.com on 4th Oct 2019, 12:12am | Permalink

Yes the below comment is true , the ladies would stand and sell pots standing on road and if any one breaks their pots they call their men from home and tell them to beat.
Please take some action.

Satish on 10th Sep 2019, 10:04pm | Permalink

Respected Sir/Mam,
I Satish From Adarash Nagar Colony Saidbad,Hyderabad, Landmark Unique Grammer School, Pin Code: 500059. We are Facing problem with Mosquitos ????, no one is Responding Can you please send the pest control People as soon as possible i have been made a call also there is no proper Response

Sreeramamurthy u. on 9th Jun 2019, 12:51pm | Permalink

I am murthy,
From Whitefields kondapoor , we are complaining about our residential area ,consistency of Sharelingampally and MLA Sri.Rk pudi gandhi , from before assembly elections they are announced for our Main road near (Eepress towers building) specially granted for widening Roads and flat farms ,from today onwards there is NO work take up single work, in this road continues very traffic regularly, and recently Traffic police are came and closed main entrance of Whitefields way of near BOTANICAL ,GACHIBOWLI direction road,
and so many accidents are done particularly in this way, and everybody occupied without Mch permissions, kindly under stand b for our residents difficulties.

Peroji.shakunthala on 15th May 2019, 6:33am | Permalink

Dear GHMC TEAM ,
We r giving complent on street dogs ???????? creating problem to public way unable to walk dogs r biting plz . Caught them and take again from below address osamanganz , goshamahal Kali temple lines .

Chandra on 8th May 2019, 2:03pm | Permalink

GHMC Team,

Tried reaching on 155304 no response,

Garbage collection guys are not comming since 10 days in Abyudaya Sneha Enclave..Bolarum,We paid them the charges on 1st of this month, After that they disappeared..

Kindly check & Do the needfull

K. Vishwanatham on 27th Apr 2019, 10:03am | Permalink

Gud morning .
My address 4-54-38 . Maqudub nagar , jagadgiri gutta . Kukatpally.
Day by day we are facing problem drainage overflowing in front of house it's very danger to us . .
Cell:no . 9866726224

Nagamani on 15th Feb 2019, 8:14pm | Permalink

Hello sir street light not working since 3 months no use complaining you but no other option. Address bhavani nagar mallapur contact no 9010367033

1 - 15 OF 1942 COMMENTS | NEXT | LAST