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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
1 - 15 OF 1045 COMMENTS  |  NEXT  |  LAST
Divya on 15th Mar 2018, 9:26pm | Permalink
Dust collection boy was not coming in our area properly I.e is in kukatpally yellamabanda he is coming and collecting monthly twice please take the compliant and please solve it
Thanking you
Soori ( Suresh Goud ) on 26th Apr 2017, 11:33am | Permalink
Replace of StreetLight at EshwarammaBasti , Domalguda , I Have Lodged Complaint Since Last Month but No Auction was Taken by GHMC till now it is Pending thanks ...Nice & Good Work doing by GHMC Staff .....Good Keep it up ....
irfan khan on 1st Mar 2017, 8:29pm | Permalink
dear sir

some illigal construction is going on in firstlancer syednagar area 10-5-391/11. plz take action as soon as possible tommrow they are puttig illigal slab.
sandeep Gargi on 6th Nov 2015, 5:20pm | Permalink
Illegal constructions are on raise in Mettuguda near to rail way track. the authorities are requested to take necessary action
Nagamani on 15th Feb 2019, 8:14pm | Permalink
Hello sir street light not working since 3 months no use complaining you but no other option. Address bhavani nagar mallapur contact no 9010367033
chandra on 23rd Jan 2019, 12:16pm | Permalink
i am a resident in telecom nagar, road num 10, Gachibowli. Garbage is not being collected since 10 days. This has become a habit for the pickup guy. Despite of several complaints there is no improvement. we are unable to keep the garbage outside due to stray dogs and monkeys in this area. Request you to proper action and see that garbage is collected atleast once in 3 days.
Krishna on 7th Nov 2018, 4:37pm | Permalink
Vijayapuricolony road no 7 biramalguda saroornagar opposite to Indian oil petrol bunk home garbage collection was not doing please help us and make the city clean
srinivasa rao on 27th Sep 2018, 11:07am | Permalink
Dear Sir,

I am residence of 16-11-741/D/2, vijaya daigonostic center lane, moosaram bagh, we have number of street dog on our street. Night time they are making lot noice , barking fighting etc. Measurable problem to us. Please send a team to catch up
thanking you
RAJENDRA SINGH on 14th Sep 2018, 11:18am | Permalink
dear sir,I am resident of Sai Chandra residency ,machha Bolarum,despite my repeated complains to your office,my neighbours have not corrected there kitchen chimney hose which is extended to wards my flat No.401 emitting smoke at my entrance,also they are keeping open waste bins at corridors permanently stinking allover.I made an intial request to my president Mr.Muthyam Reddy who is also the landlord,he released a circular to this effect,but there were results,there was no follow up.I also visited your sanitation deptt. at alwal circle,as per incharge our society is much powerful than municipal authy.they ofcourse visited once met the president and remarked as complain genuine on my application but my neighbour was not even warned or given a notice on the subject matter,Iam a law abiding citizen and do believe in our system I am also scared because there had been two such fighting cases in my building and under judicial process,to avoid all theses difficulties I am looking for your suggestion on the matter,
shiva shankar on 4th Sep 2018, 6:16pm | Permalink
in my area venkata ramana colony mallapur, nacharam division, so many pigs and street dogs are revolving, in night time very difficulty to walk in the street because of dogs, pl resolve the issue as soon as possible
N Ganapathi Rao on 11th Jul 2018, 11:32am | Permalink
Officer good morning....
Iam at aravindnagar, domalguda, near ganeah temple...
We r facing big problem with drainage here... Very oftenly affected from that drainage here...
From last three days, we can't even cross the road here...
Please solve this problem
Madhavi on 10th Jun 2018, 12:30pm | Permalink
I m madhavi from ldpl chintal in ldpl more Street dogs are there pls you have to take immediately action as early as possible these dogs bits the people an6 and children
Dr.K.Jayalakshmi on 20th May 2018, 7:40pm | Permalink
Sir,Congrats for Excellence award.
Unfortunately we have to bring to your notice that a 33kv pole is situated in the middle of a twenty feet road in Happy homes colony ,placed opposite to plot 154 & Plot 151,with vehicles passing more frequently, a request is put up to grant permission from Deputy Commissioner Rajendranagar circle or Charminar to shift the pole by Divisional engineer Shivarampally and aligning with other poles,kindly act immediately, repeated requests to tsspdcl states that GHMC need to confer permission, a visit by staff may give more the needful.
Naveen.G on 20th May 2018, 9:23am | Permalink
This is to inform u that , we are very afraid of dogs in prasanth nagar, vanasthalipuram,hyderabad-500070.My kids not able to come out of house as already it bitten my kid once. Its so horrible for us. Kindly do needful. We are begging to take an action
Vijaya Prasad on 19th May 2018, 1:51pm | Permalink
Sir, iam a resident of nagole 2-1-231,rd no 1 venkataramana colony . We are facing a drainage overflow problem since 2 months due to blockages in the main drain . As our house is a bit low level to the newly laid concrete road the drainage is flooding our premises . I request you to please look into the matter. Thankyou
1 - 15 OF 1045 COMMENTS  |  NEXT  |  LAST
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