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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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Anvesh on 26th Apr 2020, 9:53am | Permalink
Hi I am from hayathnagar..
My address plot no 9 subhodaya colony kuntloor road hayathnagar Hyderabad..
My complaint regarding the garbage collection in my area..The garbage collection van comes to collect the waste in my home and the person who collects the waste saying that we have to dump the waste in van..if a person comes to collect the waste his responsibility to collect the waste and dump in the van...He is very rude saying that he will not collect the waste if we not dump the waste in van...This is not fair..if a person not wish to collect the waste he shouldn't come at my place...kindly do the needful for the same and guide the person accordingly...
Divya on 15th Mar 2018, 9:26pm | Permalink
Dust collection boy was not coming in our area properly I.e is in kukatpally yellamabanda he is coming and collecting monthly twice please take the compliant and please solve it
Thanking you
Soori ( Suresh Goud ) on 26th Apr 2017, 11:33am | Permalink
Replace of StreetLight at EshwarammaBasti , Domalguda , I Have Lodged Complaint Since Last Month but No Auction was Taken by GHMC till now it is Pending thanks ...Nice & Good Work doing by GHMC Staff .....Good Keep it up ....
irfan khan on 1st Mar 2017, 8:29pm | Permalink
dear sir

some illigal construction is going on in firstlancer syednagar area h.no 10-5-391/11. plz take action as soon as possible tommrow they are puttig illigal slab.
sandeep Gargi on 6th Nov 2015, 5:20pm | Permalink
Illegal constructions are on raise in Mettuguda near to rail way track. the authorities are requested to take necessary action
Ayub durani on 8th Sep 2022, 10:14pm | Permalink
Dear Sir /Madam
House no 21-4-37 Hussaini Alam near kamaan, Baragalli road Hyd, Hamara Ghar ki diwaar dod Diya hai baju Wale complain Kiya GHMC officer ko full detail bataya letter, photo diwaar ki, video sab kuch Na kyoi ab thak GHMC ke log nahi aaye. Hamare ghar ke pass logo ko sab pata hai baju Wale ne galat kiya hai, Wo Officer ghmc bolte dusri jaga jao. Itna mahina hogaya barish ka pani Ghar ke andar barjata hai. Hamari purani diwaar hai. photo Xerox kar ke ghmc ke office me jama kar diya alag alag office ghmc. Ab thak itna mahina hogaya kuch bhi actoin me nahi aayi hai ghmc log. GHMC officer ko kya hogaya.

Pls sir/ madam complain ko jald se jald action me li jiye.
Waheed on 2nd Jul 2022, 10:29am | Permalink
in front of my house in mohan nagar zamisthanpur musherabad a fish packing business have come up from 4am morning to late evening the sounds from centre and foul smell for the entire day it has become very hard for us to survive with plenty of vehicles parked. police has asked to complain to municipal to as they to have limited powers on business, please seize the premises sir so that such thing will not come up in the area daily we are suffering as we cannot even go of our houses untill these fish people leave us the road otherwise the only road which takes us our is fully blocked neither friends colony people or we mohan nagar people can go out as the road is completely in the control god alone should know how the mothers are taking they children to the school as they have to walk from all the men and dirt girls school and girls have to go to colleges and work places and they have to walk from the only road which is full of fishes and dirt on the roads these fish people keep they gangaputra colony area very neat and do not let any buinsess activity in they areas but we are sufferers with no one to listen to us plenty complaints plenty paper articles but nothing has been done. please widen the roads from ramnagar to rajadelux which is pending from decades please understand our problems we cannot fight with these people at lease provide us a road to compute not even an ambulance can come inside our areas, we beg you sir to pls widen the roads and make sure that these fish stocking centres in residential areas do not come as you also must be it is violation of our fundamental right right to life it includes fresh air but we are at a mercy of most polluted smell fish and right to movement as all the roads are blocked and we cannot even come out of the houses.
Ravi kumar on 24th Jul 2020, 3:05pm | Permalink
Illegal Construction in Sri ram nagar colony kondapur, Serlingampally, Mandal. 500084
Residing There has been a Complaint lodged earlier and No action has been taken against the Owner. Because the Owner is Working in Police Department, he Continously threatening us ase there is lot of Disturbance going on his Construction.
Also he has Occuiped the road in front of the plot and has built a bathroom and a shed at end of the road which is absolutely illegal (Sri Ram nagar colony A-Block plot No 1-57/340/B.
Satyanarayana on 11th Apr 2020, 12:33pm | Permalink
Resrcted sir,

We're facing the same issue as specified earlier by Sandeep from Kondapur area about ghmc garbage disposal fees,
The garbage collection boy insisting more money from our apartment residents.we are leaving at pjr road,chandanagar,hyd-50.
DS Reddy on 1st Apr 2020, 12:11pm | Permalink
Dear Sir,
I BELONGS TO NOVODHYACOLONY (KRB NAGAR) ,OPPSIT TO PATAL KUNTA PARK KUKATPALLY ..IN OUR COLONY WE ARE UNBLE TO CONTROL MOSQUITOES WE ARE UNBLE TO SLEEP IN THE NIGHTS ,REQUEST TO TAKE NECESSARY ACTION AND VISIT OUR COLONY EVEN CORPORATOR , WARD MEMBERS AND M .L..A NO ONE HAS NOT VISITING WE HAVE GIVEN COMPLIANT NO ACTION TILL TIME PLEASE DO THE NEEDFUL AND DO THE JUSTIFICATION TO OUR TAX PAYMENT AND FEEL RESPONSIBLE
nmannan84@gmail.com on 4th Oct 2019, 12:12am | Permalink
Yes the below comment is true , the ladies would stand and sell pots standing on road and if any one breaks their pots they call their men from home and tell them to beat.
Please take some action.
Satish on 10th Sep 2019, 10:04pm | Permalink
Respected Sir/Mam,
I Satish From Adarash Nagar Colony Saidbad,Hyderabad, Landmark Unique Grammer School, Pin Code: 500059. We are Facing problem with Mosquitos ????, no one is Responding Can you please send the pest control People as soon as possible i have been made a call also there is no proper Response
Sreeramamurthy u. on 9th Jun 2019, 12:51pm | Permalink
I am murthy,
From Whitefields kondapoor , we are complaining about our residential area ,consistency of Sharelingampally and MLA Sri.Rk pudi gandhi , from before assembly elections they are announced for our Main road near (Eepress towers building) specially granted for widening Roads and flat farms ,from today onwards there is NO work take up single work, in this road continues very traffic regularly, and recently Traffic police are came and closed main entrance of Whitefields way of near BOTANICAL ,GACHIBOWLI direction road,
and so many accidents are done particularly in this way, and everybody occupied without Mch permissions, kindly under stand b for our residents difficulties.
Peroji.shakunthala on 15th May 2019, 6:33am | Permalink
Dear GHMC TEAM ,
We r giving complent on street dogs ???????? creating problem to public way unable to walk dogs r biting plz . Caught them and take again from below address osamanganz , goshamahal Kali temple lines .
Chandra on 8th May 2019, 2:03pm | Permalink
GHMC Team,

Tried reaching on 155304 no response,

Garbage collection guys are not comming since 10 days in Abyudaya Sneha Enclave..Bolarum,We paid them the charges on 1st of this month, After that they disappeared..

Kindly check & Do the needfull
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