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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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Aqeel Al masqati on 26th Apr 2019, 5:34pm | Permalink
Our street won't sweep for Two weeks or more than . Street beside govt nursery park SBI 2 nd right street
My house no 17-1-104/B santoshnagar colony
G.Surender on 25th Apr 2019, 3:16pm | Permalink
Street light not working.Ho.3-6-370/2,street no 2,near huda public lane.8500869928,please repair immedetly night time ploblem .
Mahesh kumar on 25th Apr 2019, 11:26am | Permalink
H.no.1-6-350 musheerabad hyderabad

Drainage is flowing like hell please send cleaners.thank u
Mahesh kumar on 25th Apr 2019, 11:26am | Permalink
H.no.1-6-350 musheerabad hyderabad

Drainage is flowing like hell please send cleaners.thank u
Syed ameen on 24th Apr 2019, 8:33pm | Permalink
I need property assets valuation certificate kindly advice who will provide
B Anjaneyulu on 24th Apr 2019, 3:04pm | Permalink
Property tax paid but not accounted so far.
B Anjaneyulu on 24th Apr 2019, 3:02pm | Permalink
I have paid property tax on 16.04.2019 Rs.5404. MY ptin 1041612775 . It is not acknowledged sofar. My Bank account has been debited.
L.yadagiri on 24th Apr 2019, 3:00pm | Permalink
A big tree fell down on the middle of the road with whole roots and complete blocked road. We have been calling ghmc help center More times but any one not receiving the call last two days . It very big problem with people's we are struggling for transportation please respond my problem. Address Sri ragavendranagar colony road no.1 near Gabriel school Annapurna Nagar busstop,Uppal 500039.
Shilpa Rao on 24th Apr 2019, 2:21pm | Permalink
A huge tree fell in central excise colony near Andhra bank. It destroyed 2 cars and a compound wall. It is on the road blocking the traffic. This happened around 2pm today April 24th. I'm trying to call but nobody is answering emergency number above 155304. Please do the needful. Thank you!
Smruthi on 24th Apr 2019, 9:57am | Permalink
A big tree fell down in front of my house and is blocking the road. We have been calling ghmc for help, but no one came in the last two days. No one is responding
Location - Domalguda, Near bachpan school, Gaganmahal street no 11
Ramana Rao on 23rd Apr 2019, 3:43pm | Permalink
No electricity in Snehapuri colony Nacharam for past 18 hours. Because of heavy rain trees collapsed.roads are blocked.
Mallesham Kongara, 2-2-29, Aru on 23rd Apr 2019, 2:20pm | Permalink
I am Secretary of Arunodaya Nagar Nagole Hyderabad made several complaints on MyGhmcApp reg. Street sweeping & garbage dumps lifting from colony lanes. No proper arrangements made by the GHMC, Hayatnagar circle. This issue has also brought to the notice of Day. Commissioner, Hayatnagar circle. No fruitful action has been taken to Street sweeping & lifting of grabage dumps. We request the concerned authorities to look into the matter & settle the issue immediately
G Chandra Shekar Reddy on 22nd Apr 2019, 7:44pm | Permalink
A big tree collapsed at APSRTC Officers Colony CHAMPAPET near Kapil Ayurvedic Hospital on 20th April 2019 due to heavy winds and rain. But till today it is not removed. Due to which the Road no.4 is closed. Kindly attend the complaint immediately. Thank you sir.
Sivakumar on 22nd Apr 2019, 12:14pm | Permalink
In ayyappa society Road 30 street light not working since 3 weeks(opp ayyappa temple),Pl repair and fix new light
Dilawar Hussain on 21st Apr 2019, 2:41pm | Permalink
Hello.
My address 18-8-197/D Riyasath Nagar Near Masjid E Ansar Hyderabad.
From one week we facing problems Drainage is Overflow in our locality pl. Send Cleaners soon.
Mobile no.9701751115
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