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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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jeetendra zorapuri on 9th Dec 2019, 11:31am | Permalink
Dear Sir,

This is to bring to notice of concerned authorities that H.No. 3-3-741 & 3-3-742 at Kutbiguda, Essamiya Bazar, Lane Opposite to Pochamma Temple, has been abandoned from the last several years. This has now turned into a dump yard for garbage and other wastes. It has become a haven for mosquitoes, germs and rodents. There is enormous foul smell is spreading in nearby area. There is a danger of children being affected by this, as there are more than ten children under the age of ten resides here. I appeal to the GHMC authorities to clear the garbage and cost may be added to the owner's property tax as they have to fail to maintain their open plots.
Y. HANUMESH, MOBILE-9010052550 on 8th Dec 2019, 6:05pm | Permalink
Sir, this is from SVR Estates apartment, Kavadiguda, besides Andhra Bank. For the past few days, monkey menace has become very severe for us and literally, we the reside are scared to come out of the flats. I request for suitable intervention to arrest the problem.
Mrs N Khan on 5th Dec 2019, 8:34pm | Permalink
The lane connecting Road no 7 Banjara hills to Road no 8 Banjara hills is really dirty it is swept may be once a week . People sit there eat and throw dirty plates and food containers etc. There are people drinking beer and leaving empty bottles there ..I think GHMC should take notice of this and stop this !
Sravan on 5th Dec 2019, 10:19am | Permalink
Hello sir ,
The garbage collection person in our area( Madhapur, kavuri hills,road no 44,)demands money for which they come for alternative day garbage collection.
They demanded a sum of over 500rs per month and when we refusend to pay stopped coming to our house for trash collection.
I have a huge trust on this forum and hope you can reslove our issue. Thank you sir
Taj on 5th Dec 2019, 12:13am | Permalink
Respected sir,
This is regarding a park in shivbagh which comes under Ameerpet locality.This park has a walkway but it is closed in the evenings and the area where I reside ie Dharam karam road is so busy with heavy traffic that we are not able to walk on roads.
And today when I saw a lady and 2 kids in the park I requested them to open but they denied saying that if they allow me inside then they’ll have to allow other people too.
I asked her that the park being a Govt property how can she lock it from inside and not allow anybody while she and her kids were walking and playing?
She answered that they are caretakers of this park and hence she can’t allow me to enter and asked me to come in the mornings when it’s open.
But I want to know how can she solely use the park in the evenings when we as citizens can’t enter and have to go for a walk on the busy roads which are dangerous and full of pollution?
Kindly sir look into the matter asap and open the park in the early hours of the evenings too for citizens like me who want to go for a walk and can’t find a suitable place.
Thank you
N.A.khan on 4th Dec 2019, 9:05pm | Permalink
Dear Sir near my house drainage is leaking and broken continusly in front of my galli, near Vijay hospital , Mehdipatnam, hyderabad. I request you to please , make it repair, as it is very much trouble for all , my number Mob is 7207884165
Mohammed mazher Uddin on 4th Dec 2019, 3:06pm | Permalink
Dear sir this is Mohammed mazher Uddin in my area the garbage van is not coming continuously to collect garbage from my locality. Please take naccery action again them to collect garbage regularly. My address plot no. 25 sai bhavani enclave, Upperpally rajendra nagar. Pin code 500048 my contact no. 9951921418
G.VENKATESWARA PRASAD, S R NAG on 2nd Dec 2019, 2:29pm | Permalink
Date: 02.12.2018

To
The Executive Engineer,
G.H.M.C.
Circle,No. XI
S.R.Nagar Ward VII
Hyderabad

Sir,
Sub: Sri G.Venkateswara Prasad S/o Sri G.Adinarayana – Residing
H.No. 493/2RT, door No 7-1-621/430&430/A in S.R.Nagar,Hyd – C C
Road work is in progress - request to maintain old levels and maintain
the existing finished level – Requested - Regarding.
>>>>
G.Venkateswara Prasad on 2nd Dec 2019, 1:29pm | Permalink
Date: 02.12.2018

To
The Executive Engineer,
G.H.M.C.
Circle,No. XI
S.R.Nagar Ward VII
Hyderabad

Sir,
Sub: Sri G.Venkateswara Prasad S/o Sri G.Adinarayana – Residing
H.No. 493/2RT, door No 7-1-621/430&430/A in S.R.Nagar,Hyd – C C
Road work is in progress - request to maintain old levels and maintain
the existing finished level – Requested - Regarding.
>>>>
Mahesh on 2nd Dec 2019, 12:37pm | Permalink
Pizza Hut Sarath city capital Mall yesterday I visited I got a plastic bag peace in that pizza I am really very disappointed please check that restaurant and close immediately girls also working till 11:30
???????? ??????? , ???? ?????? on 1st Dec 2019, 9:45pm | Permalink
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???? ???? ???????? ??????? ?????? ???????? ????????, ????????? ???? ????? ???????? ???????? ????? ????????? ??????, ???? ??????? ???? ???? ?????? ???? ???? ????? ?????????? ???????? 2016 ?????????? ??????????? ?????? 24 20 ????????? ??????. ???? ?????? ?????? 52, ????? ?????? 136,381,382.150 ???? ??????. ?????? ?????? 4 ?????? ?????? 11 ?????????? ????????? ??????? 3.
? ???????? ????????? ??????, ????????? ??????????? ?????? LRS /2437/CR-3/East Zone/GHMC/2012, Date.09.08.2012.
????? ? ?????? ?? ????? ?????????????? ?????? ???? ??????? 3 ????? ???? ?? 9 ?????? 2019 ? ???????? ????????????.
???? ?? ????? ??????? ???? ??????? ?? ?????????? ????????????? , ?????? ???? ??????? ???? ???????? ????? 381 ,382 ?? ????????? ??????? ?? ??????? ?????? ?? ? ????? ????? ???????? ?????????? ???? ?? ?????????? ??????????????????? ???????. ???? ???? 27 ?????? 2019.
? ?????? ?? ?????? 150 ???????? ???????. ?????????? ?????????? ????? ????????? ????????.???????? ????? ????? ???????. 136 ????? ?????? ????????? ??????? ?????? ?? ?????? ???? ???? ????? ?????????????? ???? ?????? ???????? ????????? ???????????,
?????
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???? ?????? 17-1-382/SN/25????????? ????, ???????? ?????????. 500059
K Vishnu Prasad on 30th Nov 2019, 11:04pm | Permalink
Hello GHMC !!
Our street is located opposite BANDLAGUDA NAGOLE bus depot named TS Housing Board Colony. From past 3 months there is huge increase in the number of street dogs in Colony and they are bitting children and also not allowing to sleep peacefully and barking a loud during night times... so Please send a dog van and catch all those bloody dogs and save us urgently... Thank you my mobile number is 7060428689
Syed Inam Al Hasan on 29th Nov 2019, 3:28pm | Permalink
Dear Sir this is Syed Inam Al Hasan near my house drainage is leaking continusly in front of Zeeshan Medical Hall Phool bagh Naseeb nager road hyderabad, I request you to please , make it repair, as it is very much trouble for all , my number Mob is 7993026381
Md.Ishaq on 27th Nov 2019, 2:41pm | Permalink
sir/ madam there is a drainage leakage in front of my house ima resident of ravindranagar nacharam opp esi hospital nacharam H-NO 4-7-12/5 please look in to the matter and do repair as soon as possible
thank you

8008943691
Ramakrishna k on 26th Nov 2019, 12:27pm | Permalink
Understand parking is free for n all complexes in GHMC. But pavani prestige complex charges RS 10 for parking and issued receipt no 46567 dated 26 Nov 2019.
Kindly resolve the issue.
Regards
Ramakrishna k
Cell 9849199255
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