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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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Mohd Amer on 19th Aug 2019, 3:38pm | Permalink
Hi, my name is Amer i found an unauthorized construction in my locality at street no.17, Habeeb Nagar, Riyasath Nagar, Hyderabad-059. Please take action against such unlawful acts. Yours sincerely Amer
Rajesh varma 9502127788 on 19th Aug 2019, 10:45am | Permalink
I am from kompally,Devender colony inside Aparna palm grove. 80 families suffering with water scarcity as electrical motor is under repair from past 10days. No municipal water has arrived from past 10days. Municipal people are not taking any steps to address this problem. Please consider our problem and address water problem at the earliest.
Tajuddin Qureshi on 18th Aug 2019, 3:19pm | Permalink
Salar Jung Colony is in bad need of frequent & extensive fogging & not at just sected spots of the influentials. Senior citizens, children, & patients are exposed to risks of malaria/ dengue
Tajuddin Qureshi
9985451572
D.Arjun Prasad on 13th Aug 2019, 4:38pm | Permalink
Respected Sir,
Many people constructing houses illegally with out proper approval of the GHMC authorities in Ayyappa Society, Jubilee hill Hyderabad. One my neighour G.V.V.Satyanarayana Site owner has built 4 storied building without proper approvals. Kindly look into the matter and necessary action may be initiated against him. So that other people will get lesson what is power of GHMC in the State of Telangana. Thank you
Johnny krishna 2-1-50/438 maha on 12th Aug 2019, 3:08pm | Permalink
Hi sir.
Am resident of mahankalinagar, shamshiguda. Kukatpally. In our area the drainage clean had done but they left the dump and all on the road. It makes poul smell and all the people health will effect please take a Nessesary action .
A.RajaRatna murthy ph no.99896 on 10th Aug 2019, 2:01pm | Permalink
Sir We r residents of 1-10-10 Road No.2 B Dwarakapuram,Dilsukhnagar Hyderabad 500060.municipal drainage outside the house is full and blocked,it needs immediate cleaning and pumping.other residents in the street are complaining due to foul smell and water leakage from the drainage.kindly register our complaint and send people for immediate drainage clearance.
neels.injeti@gmail.com on 9th Aug 2019, 7:29pm | Permalink
hello,we stay at jyothi nagar,north lalaguda,malkajgiri.
there is a big wide open drainage since many years.during rainy season it gets filled up and drains into our houses.it even causes hell of smell and many mosquitos and flies have ruined our lives.we are facing lots of health issues .kindly react to this and save our lives.
neels.injeti@gmail.com on 9th Aug 2019, 7:29pm | Permalink
hello,we stay at jyothi nagar,north lalaguda,malkajgiri.
there is a big wide open drainage since many years.during rainy season it gets filled up and drains into our houses.it even causes hell of smell and many mosquitos and flies have ruined our lives.we are facing lots of health issues .kindly react to this and save our lives.
Dr. mahalakshmi on 7th Aug 2019, 10:36am | Permalink
We r staying in Vivekananda nagar, kukatpally. Area is very clean. But in my side house on top floor they are dumping food waste etc. Because of rains too much smell and flies and mosquitos are coming from that garbage. We complained so many times to the house owner and tenant to clear that but they are not reacting. I don't know where to complaint about this. We r suffering with this from 5 months. It effects the surrounded environment here. So please help me out the solution
Gopinath on 4th Aug 2019, 9:34am | Permalink
Good morning. I tried calling the call center, but no response. We are from Nalanda nagar, street no. 6, Attapur, Hyderabad. There is a severe drainage leakage and the shit I flowing on the roads. Request your immediate attention to resolve the same. Thanks!
Gopal K Maheshwari on 2nd Aug 2019, 8:13pm | Permalink
I am residence of plot no 178, venkateshwara arcade, Moti nagar, Hyderabad 500018. My mail I'd gkm1018@gmail..com , mob 9731200443. Since more than 6 months garbage being dumped along with outer boundary wall of apartment. Campus. Garbage not lifted even it is lying more than 6 months. Wherein side by apartments garbage being lifted recently on payments. Request your early attention to ensure action being taken immediately.
Srikanth on 31st Jul 2019, 10:10am | Permalink
This is regarding road crossing issue at rethibowli junction, request you to place some foot over bridge or signalling system as it's very difficult to cross the road especially in the night times as vehicles flow is huge and fast.
TKRISHNA RAO on 30th Jul 2019, 5:55pm | Permalink
Sir, The way at NALLAGANDLA bypass road opp DOCTORS COLONY,opp Cafe coffeeday,near SOUTH PARK apts,side of HP petrobunk,has been blocked with cement blocks and no way for the resident's vehicles to cross to otherside.The residents are compelled to drive up to bypass road top and take U turn and then has to return back to Gachhibowli road.The cement blocks are to be removed and give way to colony vehicles please.
K VIJAY KUMAR on 30th Jul 2019, 12:48pm | Permalink
THE FOOT PATH FROM HONDA SHOW ROOM GATE TO HABSIGUDA STREET NO.8 IS OCCUPIED BY HONDA SHOW ROOM FENCING AND NGRI METRO RAIL STATION.
PEDESTRIANS ARE COMPELLED TO WALK ON THE MAIN ROAD WHICH IS ALREADY NARROW.
ACCIDENTS MAY OCCUR AND MOST OF THE VEHICLES ARE BUMPING ONTO PEDESTRIANS.

PLEASE INSTRUCT THE HONDA SHOW ROOM OWNERS TO MOVE THE FENCE ATLEAST 4 FEET BACK FOR PEDESTRIANS TO REACH STREET 8.
K VIJAY KUMAR on 30th Jul 2019, 12:39pm | Permalink
THIS IS TO BRING TO YOUR NOTICE THAT STREET NO. 6 OF HABSIGUDA IS BEING USED AS PARKING LOT WHICH IS CAUSING LOT OF POLLUTION AND CONGESTION TO THE RESIDENTS LIVING IN THE STREET.

PLEASE INITIATE ACTION AS IT IS EXCLUSIVELY RESIDENTIAL AREA.
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