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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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Vasu on 7th Apr 2019, 7:42pm | Permalink
Response Sir
My self vasu residing in Borabanda,sriramnagar,Borabanda.Some people are constructing the houses and dumping the waste on the roads.Many of them are feeling uncomfortably.They are constructing the from many days but not clearing the waste.So I am requesting you to to take necessary action to clear the waste and penalize them.

Thanks & Regards

VASU
T Kamalakar Rao, RTC superviso on 7th Apr 2019, 12:49pm | Permalink
THE SYSTEM ADOPTED BY GHMC TO RECEIVE GRIEVANCES FROM PUBLIC IS CUMBERSOME. pUBLIC CANNOT REACH GHMC SO EASILY. pERHAPS, THIS IS DONE TO MINIMISE THE COMPLAINTS . FOR THE LAST 4/5 MONTHS, I HAVE BEEN TRYING TO GIVE A COMPLAINT AGAINST ANIMAL MENACE IN OUR COLONY. WITH PHTOGRAPHS. bUT, i AM NOT ABLE TO REACH YOU BY ANY MODE. oNLY WAY LEFT IS THROUGH POST ONLY. bUT, iPUBLIC EXCEPT THAT COMPLAINIING PROCEDURE SHOULD BE VERY EASY. The system should be in such manner, that any matter should be received by them and should be sorted out subject wise and department wise by them and forwarded immediately without delay and the complainant should be given mobile no. of the department or person going to attend or solve the problem.
Raj Sekhar on 6th Apr 2019, 5:52pm | Permalink
Hello can the stray dogs at Uppal , Sri nagar colony, venketeshwara temple road, be addressed please some dogs are biting people and causing local grief. Required urgent action
un on 3rd Apr 2019, 10:11am | Permalink
Street entrance construction buildings is going to accupie road land entire CIB Quarter's area near mahaveer hospital
suffering from problam by street entrance plot owner is accupied both side 6 feets of road land, so this will be problem to every house, other owners are not able complain against him because they are powerfull. I am humblelly requesting you take action against the entrance illegal construction.
We have lots of hope from our GHMC,
Thanking You
Yours faithfully
M.parameswara 402 Surya Tripur on 3rd Apr 2019, 2:09am | Permalink
M.parameswara, 402, Surya Tripura residency opp. SATABDI residency near Andhra bank Ramnagargundu.

This is to bring Ur kind notice that the service provider for garbage collection from our apartment is demanding rs.100/- as against ghmc's rule Rs 50/- from each home.
Plz look into the matter and plz inform us the exact charges Tobe paid by each house immediately so as to pay the charges to the service provider
naseerahmed on 2nd Apr 2019, 10:51am | Permalink
Hi
This is Ahmed, 9-11-31qazi gali moti darwaza. Sir in this area drainage line block. Due this our bore well water & drainage both mix . In our bore well is getting drainage water smile. Please do something sir this my phone-9052890826
TGK CHARYULU, tgkcharyulu@gma on 2nd Apr 2019, 8:59am | Permalink
I am resident of KHANAJIGUDA, Diary Farm Road, Trimulgiri, Secunderabad. For last one week blockage of drainage exist in our Colony. Entire drainage water is on the roads and ope plots. It is creating a lot of un hygienic condition and animal menanse. Hence, i request concerned authority arrange to attend on priority basis. 1-30-149,KHANAJIGUDA Near Telecom, Colony. Contact no 7780386877
Raju on 1st Apr 2019, 11:32am | Permalink
Location : Kukatpally , Mythrinagar , Vignanapuri colony – GHMC has done the CC roads recently (month ago ) , we are really happy for that as colony members , but here the issue is for watering purpose they have put lot of mud and dirt on the road ,even we understand that . But they left the mud and dirt like that on roads for long time, due to this we are facing lot of pollution issue and we are not able to stay at home for this kind of pollution. Please make sure to remove mud and dirt as soon as possible.
P.N.REDDY on 1st Apr 2019, 6:38am | Permalink
IS SADAN DIVISION SANKESHWAR BAZAR DRAIN WATER FLOWING 365 DAYS ON STREET NO ACTION, WHEN QUESTIONED SAYS LEVELS WERE NOT MATCHING, MEANS WE HAVE TO SUFFER OUR CHILDREN SHOULD FREQUENTLY ADMITTED INTO HOSPITALS WE ARE UNABLE TO WALK ON THE STREET. NO MEDIA ARE QUESTIONING REALLY HORRIBLE CONDITION IF LEVELS WERE NOT MATCHING WHY GHMC LAY THE DRAIN PIPE LINE. WHOSE RESPONSIBILITY TO WHOM WE MEET.,
TGK CHARYULU, Retd Bank Manage on 31st Mar 2019, 2:49am | Permalink
Drainage Overflowing at KHANAJIGUDA for last one week. It is creating a lot of smell and un hygienic situation and inviting pigs and other animals for further new sense. Hence immediate attention is required.
Kirankumar on 30th Mar 2019, 8:06am | Permalink
Dear sir we have drainage leakage problem since 4 days and 1000 meters of drainage line has been not there at singareni colony graveyard line please as soon as possible clear dat
Kirankumar on 30th Mar 2019, 8:06am | Permalink
Dear sir we have drainage leakage problem since 4 days and 1000 meters of drainage line has been not there at singareni colony graveyard line please as soon as possible clear dat
Kirankumar on 30th Mar 2019, 8:06am | Permalink
Dear sir we have drainage leakage problem since 4 days and 1000 meters of drainage line has been not there at singareni colony graveyard line please as soon as possible clear dat
Kirankumar on 30th Mar 2019, 8:06am | Permalink
Dear sir we have drainage leakage problem since 4 days and 1000 meters of drainage line has been not there at singareni colony graveyard line please as soon as possible clear dat
Kirankumar78424@gmail.com on 30th Mar 2019, 8:06am | Permalink
Dear sir we have drainage leakage problem since 4 days and 1000 meters of drainage line has been not there at singareni colony graveyard line please as soon as possible clear dat
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