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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
16 - 30 OF 1045 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
Dr Jalaja on 21st Apr 2019, 9:20am | Permalink
It has been our repeated issue to look into the problem of cleaning rain water drains as they r located in a strategic location.but so far the problem is where it was.location Bhavani Nagar road no 8, dilsukhnagar.
Surya Bhaskar on 18th Apr 2019, 9:40am | Permalink
Dear Team, I live in House no : 383/2RT, Road No 3, SR Nagar, we collected dried leaves and stems from the trees and placed it on pavement hoping ghmc garbage collecting individuals will take it away. It's been a month and now people started throwing all scrap on it. Not sure whom to approach to have it removed and maintain clean footpath. Please help.
Sravani on 17th Apr 2019, 1:07pm | Permalink
Sir,(no ghmc people coming for garbage)
I am from borabanda,gayatri nagar near andhra bank ,near railway ghmc person coming and collecting the garbage from 15 days onwards they are coming all the streets but they are fortunatly missing our line,this is the not first time before also they did like this only but we requested him to come then he used to come weekly twice, but he is not coming now, all the street people throwing their garbage near ending houses. Mosquitoes and flys are increasing so please take immediate action we requesting you sir.
SD ali on 15th Apr 2019, 6:28pm | Permalink
properly not clean (7 days)
Raidurga beside Mehfil restaurant
Nandini on 13th Apr 2019, 6:51pm | Permalink
Hii sir.. My self nandini..from shadnagar,farooqnagar mandal,ranga reddy dist.
We are suffer with drainage problem.. Which is flowing in front of my home.. We have complained Abt this issue but no proper response from municipality ... We are suffering badly with smell ND all stuff... Please try to slove this problem..
Thanking you.
Sai baba colony,
back side of Sai Krishna restaurant,
Hno 1-1/1
farooqnagar mandal,
ranga reddy dist.
G Sambasiva Rao on 13th Apr 2019, 2:34pm | Permalink
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J brindavan reddy on 13th Apr 2019, 1:02am | Permalink
Hiii sir I want a road in front of my house and to colony people it will connect from katikonikunta to vyshalinagar nagar colony and ragavendra colony karmanghat champapet connecting road
V.NARENDER REDDY on 12th Apr 2019, 10:25am | Permalink
Sir this is V.N.REDDY FROM ALWAL .,PRASHANTHNAGAR COLONY ,,OLD ALWAL we r staying BEHIND SBI, Neighbouring people are throwing their garbage OPPOSITE TO MY HOUSE AND ADJACENT TO MY HOSE WHERE BOTH ARE OPEN PLOTS on that.. Plz take as a necessary steps to clear the garbage expeditely to prevent the mosquitos,...
Rojarani. V on 12th Apr 2019, 9:43am | Permalink
Sir this is Roja from Ameerpet,, we r staying next lane to Mytrivanam, Ameerpet, HYD,, we placed the dismantled materials out side of the apartment (side of the road) we requested the GHMC workers to clear the trash,, but they r not.. What is the solution for this one.. Neighbouring people are also throwing their garbage on that.. Plz take as a necessary steps to clear the garage... Thx
Bhaskar on 12th Apr 2019, 7:13am | Permalink
Sir ramantapur street no9 Drainage heavy lekage please any one persons send to ramantapur
Tarseen on 10th Apr 2019, 8:03pm | Permalink
Helo sir
We are facing so much problem in my street two houses are newly build but the material is on the road when we talk to owner of the house they are fighting with us but not clearining the road plz visit the area and check
Opposite water tank lane
Radhakrishna M on 10th Apr 2019, 12:09pm | Permalink
Drainage Overflowing at Srinagar Colony Park area back side of Ratnadeep Super Market for last one month. It is creating a lot of smell and unhygienic situation and inviting animals for further disturbance. Also there is lot of traffic from main road in to these roads and very dangerous for elders children and women. Hence immediate attention is required.
Hussain Advocate on 10th Apr 2019, 4:49am | Permalink
Commissioner ghmc
I submit that the work that your department carry out is not effective
1 your department laydown the roads unessary example they dig the road which ate in good conditions and laying the new roads altogether which is waste of public money,that roads can be fix with the minute repairs which is quick and money saving
I also request that citizen must have a kind of communication where we can report such of activity to the Authority and can investigate the issue
Thanking you
Kaleem khan on 10th Apr 2019, 2:41am | Permalink
To the Ghmc commissioner notice issued by Ghmc Town planing section central zone letter no 18/Acp/Tpsc13/w9 Ghmc 2018 were plot owner had unauthorised construction & Excavation of cellar floor without any permission dr no 9-4-18/6 Akbarpura main road Tolichowki & dr no 9-4-87/77 issued notice 100 Sqd yard 6 floor no side back illegal unauthorised construction I already given number of complain government revenue is getting effected coz of such officers who do not perform as per the grievances of department and who do not follow the best practice set by government
Kaleemuddin khan on 10th Apr 2019, 2:13am | Permalink
Due to negligence of such officers who do not perform ad per the grievances of department and who do not follow the best practice set by government and cause of such activity government revenue is getting effected plot no 15 door no 9-4-84/15 Kakatiya nager opp olive hospital bal nivas main road Excavation of cellar no side backs unauthorised I pleaded Ghmc to stop such land grabbers from making further mockery of Indian constitution and Ghmc laws and guidelines
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