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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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K Ganeswara rao ex BSF on 15th Jun 2019, 11:44am | Permalink
Good morning sir/madam
I’m living 2-44/c/402,Sri Rama colony, Guttala Begumpet, behinds syndicate bank
My neighbor N Suryachandra rao was make a building with out any safety the neighbors building/peoples.many times we have requested to him don’t damage our building but he is not listening. Please come and check once
Dhanraj Jaiswal on 15th Jun 2019, 12:43am | Permalink
The up lifting of three man hole covers is pending since last 20 days at Outside laldarwaza, near Mahankali Temple, Opp.Anand Sweats and at Maruti medical hall. Whereas the work has been completed at the surroundings but, why did these three manhole covers is pending ? I Request the concerned authorities to kindly take up the work attended immediately and oblige.
Ritik thapliyal on 14th Jun 2019, 2:38pm | Permalink
garbage have be thrown on road please clean it ,it gave bad smell i cant stay in my house for 5 minutes
ADDRESS.18-13-74/10/53/A PATEL NAGAR EAST BANDLAGUDA
please kindly clean that road ..
Nagalakshmi on 13th Jun 2019, 5:34pm | Permalink
A street dog dead body is under metro railway track at musheerabad circle please remove as early as possible.
Achyuth.G on 12th Jun 2019, 10:35am | Permalink
unbearable smell is coming from nallagandla lake some one kept dead fishes for sunbath since 3 days . Take immediate action - 7989603668
K ganeswara rao (ex BSF)984829 on 12th Jun 2019, 10:26am | Permalink
Good morning
I’m living 2-44/c/402,Sri Rama colony, Guttala Begumpet, behinds syndicate bank
PROBLEM- ?? ???? ????? ?????????? ???? ????? ????????????????.??????? ??????????? ??????? ????? ??????? ????? ????????.???? ???? request ?????? ??????? ??? ????? ????. ??? ??????????? ??? ?? ???? ???? ?????? ??? ???????? ?????? ????.???? ??? ????? ?????? ???????? ???? ?? ????? ????? ????? drainage ??????.damaged by ???????????.?????? ?????? ??????? ????? ????
VSN Murthy on 11th Jun 2019, 9:35pm | Permalink
I am resident of Varma Colony Budvel Rajendra Nagar have lodged a compliant with regards to total blocked Drainage. So far no action was taken though many days have passed.

Request at least now the problem can be attended.
B. Narasimha Rao on 11th Jun 2019, 1:57pm | Permalink
HI sir, in our colony ( Friends colony- Road no. 9), Chadanagar, near Shilpa enclave, opp to Sri Laxmi Ganapathi temple , street light near plot no. 132, not working. Please replace the light at the earliest.
Arunn on 11th Jun 2019, 11:26am | Permalink
I m from banjarhills publice was suffering in road and temple poojaris also what nonsins this no one reving call plz clean this. Virnchi hospital opp venketshwar swamy temple pinchin hospital plz clen today at ani coast plz
Suresh on 11th Jun 2019, 10:24am | Permalink
Hi i stay at Bandlaguda jagir,Kalimandir, R.R.Dist near to Shine India High School, Since 7 days sump drainage leakage in fornt of my house ....EMERGENCY... NOT even walk to out side full of covered drainage leakage water .EMERGENCY.
Indranil Chowdhury on 10th Jun 2019, 9:25pm | Permalink
Drainage water overflowing and flooding the stretch in Kakateeya hills, road no. 7, Madhapur, since last few days.
S Satish babu on 10th Jun 2019, 1:04pm | Permalink
Drainage overflow near Amma mess Prasanth nagar Kukatpally industrial area in front of plot no:98 ,5-5-35/149
Sreeramamurthy u. on 9th Jun 2019, 12:51pm | Permalink
I am murthy,
From Whitefields kondapoor , we are complaining about our residential area ,consistency of Sharelingampally and MLA Sri.Rk pudi gandhi , from before assembly elections they are announced for our Main road near (Eepress towers building) specially granted for widening Roads and flat farms ,from today onwards there is NO work take up single work, in this road continues very traffic regularly, and recently Traffic police are came and closed main entrance of Whitefields way of near BOTANICAL ,GACHIBOWLI direction road,
and so many accidents are done particularly in this way, and everybody occupied without Mch permissions, kindly under stand b for our residents difficulties.
Mohd Waheed Uddin on 9th Jun 2019, 1:04am | Permalink
Sir/ madam. I request an urgent action against garbage collector in OU colony Reddy street , shaikhpet Hyderabad at the following address 8-1-284/OU/166.ou colony shaikhpet Hyderabad. The garbage collector has been ignoring my house while collecting the garbage in my area . I have agreed to pay for the monthly charges of?100/-.. the daily task of disposal of waste of my house is causing great distress to me and my family.kindly help us.
Priyanka on 7th Jun 2019, 9:20pm | Permalink
I'm leaving sairam nagar colony champapet and near by ramalam tempul back said by electroni office plat no ;186 and plate owner name ashok reddy and my problem is bathroom full of my location plzz clean that dest
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