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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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Md Jaffar on 8th May 2020, 3:55pm | Permalink
respected sir My name is Jaffar from Chandrayangutta bandlaguda behind Anmol garden Function Hall Hyd.TS here Dranage Issue Water flowing in Area Bad smell is Coming During Month of Ramadhan Do clean as soon As possible.
Praveen Kumar on 7th May 2020, 8:31pm | Permalink
Hi sir this is praveen kumar I'm from old ghasmandi raniguanj secunderabad in my area street light not working from Last 3 near govt Audaiah Memorial High School can you please solve the issue
Raju on 6th May 2020, 10:20am | Permalink
Hi sir I'm Raju from indiragandhi puram fathenagar drainage waist thisi ma room mundhu pettaru one month completed but waist is not removed. Bad smell is coming.. Plz clear sir
Raju on 6th May 2020, 10:18am | Permalink
Hi sir I'm Raju from indgiragandhi puram fathenagar drainage waist thisi ma room mundhu pettaru one month completed but waist is not removed. Bad smell is coming.. Plz clear sir

This is Raju 8179948107
Muskula Ram Reddy ph no 910046 on 6th May 2020, 7:45am | Permalink
Drainage water is flowing continuously last three days bad smell is coming ghmc staff is not cleaning our road since last 3 months. Cable cantactor is not cleaning the sight ( cablekoraku thavvina waste material roadpy vadilesi velladu.)road no 70 jubilee hills.
Plot no 38/A plot no 38/B Huda enclave residents.
Ram Reddy Muskula on 6th May 2020, 7:55am | Permalink
Please take necessary action ???? drainage water is flowing on the road badsmell iscomming ghmc staff not cleaning the roads last 3 months cable cantactor leave waste material onthe road please take immediate action ???? thank you sir.
Ram Reddy Muskula phone number 9100462191
Plot nos 38 /A 38/B HUDA ENCLAVE road no 70 Jubilee hills
Rani on 5th May 2020, 11:33pm | Permalink
I am from Nacharam.There are lot of mosquitoes at my place.can someone send the team with tht mosquitoes medicine and street light also not working in Raghavendranagar near kamala school street nubr :7 Annapurna colony pole nubr 1409 and 1411 are not working form last 4 weeks so plz solve the above issue sir..
Vijay Kumar on 4th May 2020, 12:29pm | Permalink
Hi sir
I'm vijay staying in ramachandrapuram (112)division, h-no 5-102 srinivas Nagar colony.
From many days drainage water coming in to the house.drainage system blocked with sand.
Please do the needful
Thank you
ASHOK CHAWLA. MOB NO. OF MY MR on 4th May 2020, 12:18pm | Permalink
SIR. I ASHOK CHAWLA LIVING IN OLD ALWAL.REQUST YOU TO SEE URJUNT THIS MATTER. ALL FLAT 14.OWENERS ARE PUTINT THEIR GARBAGE IN STAIR IN EACH FLOOR .AS IT IS DANGEROUS FOR CORONA VIRUSES. TO BE .AS GARBAGE IS COLLECTED IN TWO TO THREE DAYS. COMPLAINT WAS DONE ON 4.APRIL ON 100.POLICE NO.THEY VISITED BUT NO HELP
ALSO MANY FLAT OWENERS INCLUDING RENTED FLAT GO TO TERAS FOR WALKING AND JUMPING.BETWEEN 6.PM TO 8.30.PM. KINDLY TAKE ACTION.AS I LIVE IN 5 FLOOR.TOP. AND NOCIES ARE CRETED. THERE ARE 15.FLATS.TOTAL INCLUDING MYSELF. I AM A ACTOR IN BOLLYWOOD. ADDRESS. RAVITEJA APPTS .PLOT NO 227/228. SURYANAGAR LAST BUS STOP OLD ALWAL. SECUNEDERBAD.500010.
Ravi rao on 3rd May 2020, 6:33pm | Permalink
Hi sir I stay a bandlaguda kesara road and I have septic tank issue kindly let us no what to do not this concern revert will be appreciated.
S.Nisar Basha on 2nd May 2020, 9:32am | Permalink
Garbage lifter is not visiting my area for the last 15 days thereby there is heap of garbage in the households spreading foul and stinky atmosphere giving way to brooding of mosquitoes and communicable diseases under this ferocious situation of vivid 19.
Authorities may therefore to request that immediate necessary action may kindly be taken against the garbage lifter and arrange immediate lifting of garbage from the households.
Syed on 2nd May 2020, 5:08am | Permalink
Dear I call to call center (155313) but even after 20 minutes it am lisning that your call is in que please wait i dont no till howmany hours i have to be on wait.
Preethi on 1st May 2020, 11:33pm | Permalink
I am from tarnaka.There are lot of mosquitoes at my place.can someone send the team with tht mosquitoes medicine
G.prakash on 1st May 2020, 9:30am | Permalink
Dear sir/madam we r from chinna kandiguda,yapral
We r facing drianage over flow problem from many days we have completed to drianage cleaner people but they r not giving any reapons so please take problem seriously n please clear our problem
Thanks you sir/madam
Vijay on 1st May 2020, 7:41am | Permalink
Hi GHMC, Muncipality people are not picking up the garbage near our apartment located at E.W.S. 52, Santoshimata Nilayam, S.R.Nagar
Goutam on 30th Apr 2020, 6:48pm | Permalink
Sir
We are leaving at H.no 8-2-269/19/247a,ndiranagar basti,near cyberheights,roadno 2,hyderabab..our beside house is louged with dung and animal wastes,as they are not cleaning..we are suffering due to heavy mosquitoes during ngt..we don't know whether they had permission to grow cows and hens.. evening we are facing horrible smell and we can't able to walk aside the street due to this..sir we r in tension of covid-19 these days.as a saferty measure kindly check them..and take the necessary action..
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