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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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Jyostna on 7th Jun 2019, 5:02pm | Permalink
I live in Dammaiguda.. people are suffering n dyingwith health issues... because of the dumpyard please try to remove this dumpyard...search for some other place where no people live...pls try take an action n work on this
Shanti Kumar - Kowkur on 6th Jun 2019, 10:33am | Permalink
Yapral- Kowkur Main road was in a perfectly good condition with no potholes etc. Infact, it was like airport runway.

On 4th Jun 2019 - they have re-laid the entire road - with no notice and NO NEED.

Other roads that actually need repairs are being neglected. Why is the government wasting our tax payers money? Who is responsible for this decision of laying a new road on a perfectly good road...

Somebody is making a lot of money in-between for these approvals.
Rahul on 3rd Jun 2019, 6:19pm | Permalink
Drainage overflow problem
Kindly look into the issue
Address plr luxury homes plot no-39
attapur 500048
Sravya on 3rd Jun 2019, 2:24pm | Permalink
Misbehaviour of garbage collectors at my place.. not only me many are having the same issue in my place... I would like to request u to take an immediate action..
from: Old Bowenpally
RANGA REDDY on 3rd Jun 2019, 1:16pm | Permalink
SRI SHIVA SAI RESIDENCY., NEW MARUTHI NAGAR ., KOTHPET., HYDERABAD D.NO 1-5-151 .,
9642099959 CAEEL NUMNBER.
PROBLEM : Since 7 days sump drainage leakage in formt of the above said address . some road reconstruction work is going on with the JCB Machine damage the pipelines with the Machine due to this cause heavily leakage can any take action immediately .....EMERGENCY... NOT even walk to out side full of covered drainage leakage water .EMERGENCY....RES[ONSE..

Highly Importance take action immedaietly.


Regards,
Rnaga Reddy .
=91-9642099959.
Aman on 3rd Jun 2019, 9:36am | Permalink
Good morning Sir,
We are the resident of Sri sai enclave tirumalgiri Ward.no 1 here in our there's a lot of dog menace there are all around 7 dogs and are not allowing us to sleep all night our colony resident are facing major issues these dogs have also killed our cats I would humbly request you to take serious action.
Thank you.
Koti on 2nd Jun 2019, 8:44pm | Permalink
Hi Team,

Unable to reach your number and exactly don't know how to complaint
But we have a big pit hole in Siddiqui Nagar , Gachibowli in the street opp to masjid (rowdy's men's wear street)

Please kindly take action ????
Priyanka on 2nd Jun 2019, 6:20pm | Permalink
Hi the footpath in domalguda opp NTR stadium bus stop is been broken by ghmc and repair work is not done even till 1yr.. kindly do the rePair work at the earlies
Konda.Venkanna on 1st Jun 2019, 7:31am | Permalink
Drainage leakage problem in 7days above plot no109 anupamanagar road no 9 hasthinapuram
farheen on 31st May 2019, 6:48pm | Permalink
ghmc people are not collecting wastage from our hone that chatta person comes once or twice in a month so people are throwing wastage in our surrounding....... i requst u take immediate action on that person who is irregular in his work but takes his payment on tim..... masjid e mohiuddin, ganesh temple, vanasthalipuram , Hyderabad..thank you
praveen on 30th May 2019, 7:19pm | Permalink
location behind telephone exchange , chandanagar.
regret for not sharing the location
praveen on 30th May 2019, 7:17pm | Permalink
Ghmc has given permission for contruction of pjpeline nalla to some corporate builders but only half was constructed and the other half was left over.

pls look into the matter as the nalla land also may be taken over by corporate builder.
pls look over
Karthik on 30th May 2019, 7:06pm | Permalink
Haha . Hope everyone could see this. Hundreds of comments are being advertised here to let people know that nothing gonna be happen. I love in Siddiqi Nagar which is beside Hitech City. I have noticed that there will be seperate Dustbin for each and every street over there
Why not here then
The garbage is not cleared from several days. The municipality is not working.
The area don't have any roads
The area is not so cleaned
There is no water supply for that.

Shit man. India is going downward.
There is no need to advertise Charminar to the tourists.please show the this hell. They should know that Hyderabad us becoming worst not good.
Shame on people who sit in that chair and do nothing.
Shame in them
Mohit Ratan on 28th May 2019, 1:06pm | Permalink
Hi Team,

i am a Resident of Badangpet Resides at H.no.33/75, TSR nagar, phase-2, near Tsr Swimming pool, Badangpet.

the drainage in our colony has been blocked and the drain water is been overflowing through manholes and also the drainage water got mixed with our homes bore well, and the bore well water is also smells like drain water ever since then we has given a complaint on 25-05-2019 at Badangpet Grampanchayat regarding this issue but those people have visited the location and said about this is a major issue we need to get a sewage cleaning machine and later on there is no signs of helpfulness from them.

i request GHMC to please resolve my problem and make us feel part of this health environment.

Thankyou.
Raghu on 27th May 2019, 7:22am | Permalink
Hello team,
I m staying at gangaram engineer enclave, khazana jewellery back side, opposite arhon school lane, chandanagar.
As we are facing a problem with drainage overflow since few months. Please look into the issue.

Thank you,
Raghu,
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