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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
241 - 255 OF 1179 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
Sig wines on 12th Feb 2019, 5:17pm | Permalink
Tadbund X road Bahadurpura on the road drainage flowing, even after complete no response, it is National Highway, kindly do something.
Sunny on 11th Feb 2019, 7:48am | Permalink
Hello sir

I'm a resident of Vivekananda nagar plot no 376 borbanda to allapur road
We have a lot of problems with street dogs they are shouting to night and even barking on the people who are passing from there early by,.please send a dog catching van and take away as soon as possible
Thanking you
VSN Murthy H No.1_1_1/1,Varma on 9th Feb 2019, 12:43pm | Permalink
Dear Sir,
I am resident of Varma Colony,Bud el,Rajendra Nagar, Hyderabad. The drainage in my road is blocked and the drain water is flowing reverse in my home Which is a worst condition for us.
Kindly rectify.

VSN Murthy
MD.Arif Uddin on 9th Feb 2019, 11:15am | Permalink
Hello Sir Gud Morning.
iam the residency of 8-2-118/3/4/b Mailardevpally Rajendranagar we have drinage problem at our street from 7 days please solve the problem sir kindly thanking you sir.
Gaddikoppula Satyanarayana Red on 8th Feb 2019, 6:43pm | Permalink
There is open manhole in street number 2 east Kalyanpuri Uppal
V.Y.Achari on 8th Feb 2019, 11:44am | Permalink
Dear Sir,

Good Afternoon. I am the Resident of H.No. 11-13-155, Road No.3, Alakapuri, RK Puram, Hyderabad-500 035.
I would like to inform you that in my area streetlight not working last one week on wards, I have been trying to reach the Line Man Mr. Koppu Ramesh- Mob: +91 76608 77990 over the phone, but unable to get him in touch. Please undertake the repair work of the streetlight.

With Regards


Mob: +91-9392816044
Sikander Khan on 7th Feb 2019, 6:41pm | Permalink
Sir, I Sikander Khan R/o.Pensionpura,Langer House, Hyderabad would like to bring your kind notice that in our area there is severe mosquitoes problems since many months so far any action has been taken therefore I request you to take action at the earliest
G.Srinivas Rao H.No: 4-7-346, on 6th Feb 2019, 6:58pm | Permalink
At Victory play ground sports persons, students and Walker club members are facing dust problem as ground is not watered daily, resulting in health problems. Kindly instruct concerned to water daily. I tried to use GHMC grievance menu there it is asking to enter sub category and it is not displaying sub category. Soft ware needs to be corrected.
Kumar on 6th Feb 2019, 12:45am | Permalink
Respected sir,
Dear Sir/Ma'am,

We have been in trouble by the increase in the number of street dogs. They are wild and chasing the people in daytime n nights. Please send a dog van to catch them. I hope you understand the situation. at nights they make annoying sounds barking in huge numbers making sleepless nights .hope you understand the situation please take this issue n solve this issue


A A joshi on 5th Feb 2019, 6:19pm | Permalink
The park at survey number-167.,Near masjid Banda circle,Kondapur,-84, is not maintained with the result we can't go for walking in the and people started misusing it as toilet,dumping waste etc.We request authorities to organise to clean up the park so that we can use for walking and children's play area..thanks
M R Dayanand on 5th Feb 2019, 12:11pm | Permalink
Trees cutting wastes r not removed in front of my building in spite of repeated requests made to our ward cleaning incharge so please take appropriate action to get it cleaned premises no 11-3-393,392/1 Srinivasnagar Secunderabad
Prabhakar Nair on 5th Feb 2019, 9:45am | Permalink
Dear Sir,

For the past 2 days the lane behind the Jahan Ara Masjid...near Bharat Gas Agency:Tirumala Enterprises has not been sweeped.
Also the Garbage dump from each house is not collected.
Please look into the matter with urgency.

H nagender on 4th Feb 2019, 11:17pm | Permalink
Full drainage filled we r my able to walk it was smelling badly pls kindly requesting u to came as soon as to clean it
VR Seshagiri Rao on 4th Feb 2019, 4:44pm | Permalink
Municipal Corporation of GHMC Hydeabad.

Sir, I would like to bring your kind notice that the six road Netaji nagar junction at Kapra is heavily crowded. There are many illegal constructions. Recently one car workshop and Hotel have come up at the junction making the situation further bad. Many cars of the car work station are parked on the road. There are many encroachments. Kindly examine the matter and take remedial action.
Yours Faithfully
VR Seshagiri Rao
V srinivas reddy on 3rd Feb 2019, 7:14pm | Permalink
In netaji nagar chow Rasta,Kapra ,one hotel has occupied public place and total cooking is being made on road there by causing traffic problem.Please look into it for immediate action
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