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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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Ramachandradas on 2nd Jul 2020, 5:47pm | Permalink
I am a resident of Amina complex, under Uppal Municipality. Sri Raghavendra hotel is functioning in the ground floor of our complex, which is not following the social distance, wearing of mask etc. They cater to people in groups and create danger to society by spreading Covid 19
They also.operate a tea stall which has occupied the foot path by putting tables on it. The disposal glasses are scattered around, people eat pan from by the near by shop and spit around.
Though we residents tried to tell to people to keep hygiene due to this pandemic no body follows
Request you to look in to this and do the needful.
Thanking you
Sincerely yours.
Ramachandradas
9885266967.
Muralidhar on 1st Jul 2020, 10:25am | Permalink
w.r.y my complaint today at 8:44am, the nsme of the supervisor is Fazal & his ph.no.79 8963 4306.
Muralidhar on 1st Jul 2020, 8:44am | Permalink
The sweepers of lane3 Road no1 of New saidabad colony are sweeping once a week allowing near by slum dwellers to throw wine bottles and garbage bags.The sweeper will not clean footpaths.The ricksha man is not seen for weeks.
All this is due to lack of suervision by the supervisor.
Sathish Bashetty 9966743434 on 30th Jun 2020, 8:30am | Permalink
Sir my residents in nagalaxminagar,mallapur.mainroad near saividyanikethan school. The thing is manhole was flowing on the road and dirty water has to come. E in to our water tank kindly clear it's hormfull Fr helth ..i hope as soon as possible clear the issue
Diwakar Konchada on 29th Jun 2020, 8:21pm | Permalink
Hi sirs,
We are staying in janmabhoomi colony, 6th right lane,Yellamabanda, KPHB ,Hyderabad. Postal code- 500072.

In our area drainage system is leakaging infront of my home.
So please look into this problem.

Thanking you.
Saitej on 29th Jun 2020, 5:45pm | Permalink
Hi Sir
my nebhour is constructing a govt approach road and come forward 20sft to front side of road
we request him already he construct 4floors with out permission and now he comming forward with slab to the road side the construction is dangerious to public and us.
kindly take necessary action and stop the work immidately
Address: Near alphata hotel, opposite to the metro pillar no.16, New Bhoiguda, Secunderabad
Syed Hussain on 27th Jun 2020, 10:35am | Permalink
At chanchalguda above kaladera colony 4 days back cleaning of drain was conducted and while closing by keeping the hole covers there is 4" ×2' gap found like a long hole at the road's cetre which may cause any accident. Today while wastage was removing by your people they ignored and waste matarial not removed properly. it is request to see in this matter.
Maniraj G AE retired (isro) on 27th Jun 2020, 9:35am | Permalink
One stray Dog died near my house 13-1-132 motinagar. Plarrage to remove it it is already 3 days noe it is smelling. Kindly attend
G Maniraj
Retired AE (isro)
Prabodh Kumar, Ph:9949052275 on 26th Jun 2020, 12:20pm | Permalink
GHMC lorries are now dumping drainage soil in open plots located in BKEnclave, Miyapur. Residents are resisting to it because of spreading corona virus. Highly distressing to observe GHMC are responsible for a mindless,dangerous way of spreading virus instead taking steps to irradicate.
Urvi on 26th Jun 2020, 9:29am | Permalink
Wanted to complain about the Ammavari temple in Naryanguda, opposite Reddy Women's college. They play loud songs and chant mantras on full speaker volume which is highly disturbing both morning and evening. I have old age people in the house and they are not able to cope up with this noise pollution.
syedhussain770 on 26th Jun 2020, 8:47am | Permalink
At chanchalguda above kaladera colony road 2days back more than 10 drain pit holes clean and the wastage kept beside it and not yet removed so far
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Syed Hussain on 26th Jun 2020, 8:39am | Permalink
2days back more than 10 drain pit holes clean and the wastage kept beside it and not yet removed so far
K ganga ram yadav on 26th Jun 2020, 8:34am | Permalink
In Madhapur guthala begggampet the drinece was flowing out overly GHMC we'll be take immediately action upon that over flowing drinege
Dilip on 25th Jun 2020, 9:16pm | Permalink
Dear sir,

I would like to bring you the notice that near macha bolaram(ganesh nagar) some builders are doing land capture in that area as per the survey map that area comes under the GHMC ALWAL PARK, but these builders are daily coming and checking the area infact telanaga MLA minister hanumant sir also came and check the park land and done the survey he also suggested to the colony people that this park comes under the GHMC PARK but the builder denying it. So i would like to inform you ASAP please build some boundary area for that park area so that the incocent people will not get cheat with him.

Sincere request sir please take necessary step ASAP
Waiting for your commitment and for your work on this
Maniyar on 25th Jun 2020, 1:02pm | Permalink
I am from Surya Nagar Colony Tolichowki, last month also I raised a complaint but still no response. Again I am raising the Complaint regarding Garbage.

Sir the Covid - 19 situation is going on, in our area their are collecting the garbage 3 days in once or weekly once, we are keeping the garbage in our homes for a week or minimum 3 days.

Our area Secretary is collecting 150rs per month, when we complaint he is saying there are 700 houses in area so it will not possible for daily or alternate days, it should be like that only. and he told to garbage cleaner to stop collecting the garbage from our area.


Total He is Collecting 105000/ Rs
And he is paying to the garbage cleaner is 12,000/Rs Including Diesel.

Sir Kindly Take the action Please.
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