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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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V.GOPAL -9912815349 on 25th Jun 2020, 12:44pm | Permalink
street light not working at Marati Basti-Suraram Colony. Nr.Gopal Kirana shop. plz I m requesting you to immediate action
Mintu on 25th Jun 2020, 8:45am | Permalink
Sri in our area Dattatreya nagar, chintal, there is draniage jam we r call there r tell that we come
PVR Murthy on 24th Jun 2020, 4:24pm | Permalink
We residents of majestic mansions near syamlal begumpet Hyd-16.to bring to your notice and to complain about sale of fish on road next to entrance gate from a bunk errected on our complex's outer compound wall. The sales of fish starts by 6.00AM and continues till evening. During this the vedors undertake descaling of fish, cutting and do sales and throwing fishes bio wastes water etc on the public roads and causing stinking smell which will cause spreading of epidemic deceases. During this covid regime it is likely to cause community spreading too. The bunks set on the road side on payments are unauthorized. May we request the GHMC commissioner to look in to this aspect personally as our earlier requests have not yeilded results thanks.
satish on 24th Jun 2020, 12:54pm | Permalink
sri iam resident of ramnagar gundu,ganeash nagar colony ADRESS 1-9-286/2/4/2, if it rain any day the street our colony sub merg with water the same water entere into our coumpound we cannot go out from our house and our colony was low laying aera the rain water form upper aera flowing to our colony there was i requst make necssary manholes sothe rain water should be diverted
mulka. ashok kumar on 24th Jun 2020, 12:01pm | Permalink
my nebhour is constructing a govt approach road and come forward 20sft to front side of road
we request him already he construct 4floors with out permission and now he comming forward with slab to the road side the construction is dangerious to public and us.
kindly take necessary action and stop the work immidately
adress 18-6-541 opp shivaparvathi function hall site
complainer 18-6-540,opp shivaparvathi function hall.
Dakai bhavani on 23rd Jun 2020, 4:59pm | Permalink
Hi sir
My street road is damaged with lot of potholes and road is completely vanished by the heavy rain. one of my neighbour got injured because this damage road.
So I request bansilalpet corporator to visit my area nd please provide good road to my streeet .
H.no 6-1-366/n
Near railkalarang
Newbhoiguda
Secunderabad
ASHOK KUMAR KATTI on 23rd Jun 2020, 2:24pm | Permalink
This is about my property tax situated in bahdurpura area with door no 19-5-2/A/18 AND 19-5-2/A/19.Though I have already paid the property tax for the period ending 2019-2020 on 14-04-2019
Iam getting the message this amount is due for payment.and showing in arrears . I want to pay property for the period of 2020-2021.kindly permit me to do and accept property tax for the period 2020-2021. our building has come under road widewening and Ihave vacated the premises on
31st march 2021.due to corona I could complete vacation on 2nd May 2020 My mobile No.9440374607
Vijaya, 11-21-1036, NTR NAGAR, on 23rd Jun 2020, 12:19pm | Permalink
Dear Sir,
I request you to make necessary changes to not to dump vegetables waste in front our houses in residential area in NTR Nagar,L B Nagar
Karthik on 22nd Jun 2020, 7:32pm | Permalink
I'm our area street lights are not working since one year how this shame to say this here..... Area Banjarahills road number 2 back of Tdp office near cyber heights 9030120358
Srikanth on 22nd Jun 2020, 3:10pm | Permalink
Sir/madam

It is a illegal construction is going on public road place it is 27-136/27 rambrahma nagar neredmet 500056 infront of this house place please take consider action on them (save public place ) my contact number : 7075022463
KS NAGESWARA RAO on 21st Jun 2020, 1:54pm | Permalink
Dear sir,
There is a NEEM tree in front of my house and its branches are growing and falling over my house Electrical connection wire. Kindly, help us for cutting those. House no.7-4-12, FEROZGUDA, SECUNDERABAD - 500011 (Besides GHMC ward office) 9949169040
SK Agarwal on 19th Jun 2020, 11:29am | Permalink
Respected Sir / Madam,
Iam SK Agarwal from H.No. 16-2-705/1/6, Professor's Colony, Opp: Bachpan School, malakpet, Hyderabad, septic tank full at my home. kindly request you to send your persons for cleaning the septic tank immediately (my cell No 9700220202)
Mohd. Naeem Qureshi. on 18th Jun 2020, 6:24pm | Permalink
There is a drainage line choked in our house, kindly arrange to send drainage cleaning staff to get it repaired. Thanks.
H.NO. 10-3-872- 25 M.I.G.H. Viyayanagar colony, 5000057.
Nikitha on 17th Jun 2020, 3:17pm | Permalink
We have a Corona case in our locality. But sanitisation is not done completely. Complete sanitisation is requested.
Thank you.

Address :
h.no. 8-59
Shanthi nagar ,
Chandanagar ,
Chandanagar substation
c.r.sampath kumar on 16th Jun 2020, 11:53am | Permalink
WE HAD BEEN REQUESTING TO PROVIDE MAN HOLE COVER OUTER SINCE 1 MONTH NO ONE IS TAKING RESPONSBLITY OUR ADDRESS IS 9-3-7/2, hasmathpet old bowenpally secunderbad
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