GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,

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The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)

filed in: GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues

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COMMENTS

181 - 195 OF 1965 COMMENTS | FIRST | PREVIOUS | NEXT | LAST

Mohammad shabaz Ahmed on 27th Jul 2020, 7:29pm | Permalink

Dear sir
I m mohammedshabazahmed from Hyderabad,13-4-581/a/59;punch bhai alawa, rasool e Gulshan colony sabzi mandi karwan.hyderabad..i have lot issue facing sewerage drainage system.totally overflowing the drainage line.so many times a given a complaints but still not responding to the hmws department..so please do as soon as possible to clear the issue...

Mrs mani Pushpa Laxmi. N on 26th Jul 2020, 5:00pm | Permalink

Sir
I am residing at 3_3_98/2 baghameer Kukatpally
Our neighbouring building has left a worn-out mattress hanging on the parapit wall don't know the reason but they are not removing it .In rainy season mosquitoes will pile up in damp places also adding to risk of corona.
Kindly send GHMC to reachout the place and prevent spread of infection
Mrs mani Pushpa Laxmi 9441285599

Bhaskar Naidu, 9440238299 on 25th Jul 2020, 5:46pm | Permalink

I am living in plot no.6,Indiranagar, Gachibowli. Garbage collection person by name Bandanna does not come regularly. He has subleased to someone else. When we make a call he tells us that he will send. Weekly once also he doesn’t come. Please look into the matter and advise him to come at least alternative days

Bhaskar Naidu on 26th Jul 2020, 7:16pm | Permalink

Thank you very much sir
Garbage collection person came and cleared the it. Also advise him to attend regularly

K sandeep on 25th Jul 2020, 4:31am | Permalink

Nacharam village government school area street dogs are more please catch dogs from our area Nacharam tarnaka er dist Telangana 500076

Ravi kumar on 24th Jul 2020, 3:05pm | Permalink

Illegal Construction in Sri ram nagar colony kondapur, Serlingampally, Mandal. 500084
Residing There has been a Complaint lodged earlier and No action has been taken against the Owner. Because the Owner is Working in Police Department, he Continously threatening us ase there is lot of Disturbance going on his Construction.
Also he has Occuiped the road in front of the plot and has built a bathroom and a shed at end of the road which is absolutely illegal (Sri Ram nagar colony A-Block plot No 1-57/340/B.

Safwan ali quadri on 22nd Jul 2020, 4:55pm | Permalink

Hello sir
My self safwan ali from hafeez nager yakhutpura hyderabad Telangana .
In my area the problem of Dranege it's my humble request to take action about this. Thanku

P. Rajashree Naidu on 21st Jul 2020, 4:51pm | Permalink

Dear Sir,
I am from Venkateshwara colony east,beside bank colony ,Suchitra,hyderabad,telangana , we had an issue with construction of new pipe in front of our house while the construction our dranige pipe was broken by them,even though there was space to place the pipe they destroyed our pipe. After repeated request they are using filthy words and giving warning to small kids.

Pltk sharma on 21st Jul 2020, 11:00am | Permalink

In our apartment wastage garbage dropped your municipal garbage lifting people. And demanding abnormal amounts to clear and clean. We said some polka going on please come evening. But he does not listen and dropped huge garbage and left.

DANIEL JOSEPH on 20th Jul 2020, 9:33pm | Permalink

Sir, Street light on the southern side of the Colony Park in Dew Drops Colony, Turkapally, Macha Bolarum, (Circle 133) is not glowing for the past one month. Please attend. Daniel J. Mob: 9494412123.

Ravi Kumar on 20th Jul 2020, 9:13pm | Permalink

H.no 56-25 vajpai nagar chintal quthbullapur Hyderabad . Sir we are giving complaint since 3 months back and the issue of water problem is not at all solved . Higher officer in your division also not taking any action, please give us water supply and solved our problem . Can no .6121414839

M.Vasudeva reddy,h.no.2-2-185/ on 20th Jul 2020, 8:39pm | Permalink

I,Dr.M.VasudevaReddy living in h.no.2-2-185/56/8,somasundernagar bagh amberpet.We are facing waterlogging porblem in front of my house since many years.Locl ghmc superwiser is not taking any measure to rectify the problem .Please look in to the matter and solve this long standing problem.

Chari on 19th Jul 2020, 11:03pm | Permalink

Dear Sir/Ma'am,

We have been in trouble by the increase in the number of street dogs. They are wild ,they are entering into houses in middle of the night and creating so much disturbance and chasing people.Please send a dog van to catch them. I hope you understand the situation.

Address
Mythrinagar,
Phase-2,road no-2,temple road
Madinaguda
Hyderabad

ashwiniganeeb008@gmail.com on 19th Jul 2020, 1:08pm | Permalink

Dear sir am ashwini.G the problem is manhole was flowing on the road.that water has to comes in to our hoses suffering since 4days over. But know one is responding kindly clear that it's 3rd time...but again nd again that problem repited kindly clear that issue...plz it's very dangers fr kids take a action immediately
Add:3-1-16/27/137/A,nagalaxminager,Mallapur.kapra
Landmark (near waterplant.mainroad)

Ashwini.Ganeeb on 19th Jul 2020, 1:01pm | Permalink

Dr. K.V.Reddy on 18th Jul 2020, 11:42am | Permalink

Sanitization is done at H.No 2-2-1074/1/1, Merugu Nilayam, Baghamberpet, 500013

181 - 195 OF 1965 COMMENTS | FIRST | PREVIOUS | NEXT | LAST