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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
121 - 135 OF 1910 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
Y.Mohan Rao Rtd.BSNL Officer on 1st Aug 2020, 10:17am | Permalink
Iam residing 1-5-289,New maruthinagar kothapet Hyderabad-60. The resident adjacent to my house leaving the kitchen water and garbage causing nusence and bad smell.I requested him several times to the person but he did not divert the sanitary water the needful urgently as the days are fearing with carona virus.,Thank you sir.
Zakir on 31st Jul 2020, 7:51pm | Permalink
Dear sir,
We are construction the house at Shaheen nagar near airport road Barkas’s colony name tayaba colony near to our plot their is one light pole which is very danger for us here sir I request you to visit the sight and see the pole and request you to remove this pole from our sight
Today one incenet happens one work caguht current from thats pole and he is danger condition at hospital request you to remove the pole as soon as possible
My cell 7416817427
Nanaji on 30th Jul 2020, 10:48pm | Permalink
Hi sir,

I am Nanaji, I live in krushi nagar, madeenaguda, Miyapur.We are facing a lot of nusence due to stray dogs.Every day they are attacking the peaople and also making lot of noise at night.I live in Road no 4.we are not having proper sleep, Please do something .

Thank you,
Nanaji P
Land mark: near Krushinagar wellfare association.
suman on 29th Jul 2020, 7:39am | Permalink
Dear sir my area (warasiguda bobby bakery lane ,old post office )not coming garbage collection person last 7 days please solve my problem
Shahnawaz ( socail service of on 28th Jul 2020, 1:23pm | Permalink
I just want to face 2 face with fatehnagar division corporator 118 about drainages and for illegal construction .it u ve guts then prepare him dircetly face to face debate on u r channel
Since from 3 yrs i am seeing the nonsense about daily illegal construction in my area by rowdies and some leaders and no responsibility against drainages and water issues
Mohammad shabaz Ahmed on 27th Jul 2020, 7:29pm | Permalink
Dear sir
I m mohammedshabazahmed from Hyderabad,13-4-581/a/59;punch bhai alawa, rasool e Gulshan colony sabzi mandi karwan.hyderabad..i have lot issue facing sewerage drainage system.totally overflowing the drainage many times a given a complaints but still not responding to the hmws please do as soon as possible to clear the issue...
Mrs mani Pushpa Laxmi. N on 26th Jul 2020, 5:00pm | Permalink
I am residing at 3_3_98/2 baghameer Kukatpally
Our neighbouring building has left a worn-out mattress hanging on the parapit wall don't know the reason but they are not removing it .In rainy season mosquitoes will pile up in damp places also adding to risk of corona.
Kindly send GHMC to reachout the place and prevent spread of infection
Mrs mani Pushpa Laxmi 9441285599
Bhaskar Naidu, 9440238299 on 25th Jul 2020, 5:46pm | Permalink
I am living in plot no.6,Indiranagar, Gachibowli. Garbage collection person by name Bandanna does not come regularly. He has subleased to someone else. When we make a call he tells us that he will send. Weekly once also he doesn’t come. Please look into the matter and advise him to come at least alternative days
Bhaskar Naidu on 26th Jul 2020, 7:16pm | Permalink
Thank you very much sir
Garbage collection person came and cleared the it. Also advise him to attend regularly
K sandeep on 25th Jul 2020, 4:31am | Permalink
Nacharam village government school area street dogs are more please catch dogs from our area Nacharam tarnaka er dist Telangana 500076
Ravi kumar on 24th Jul 2020, 3:05pm | Permalink
Illegal Construction in Sri ram nagar colony kondapur, Serlingampally, Mandal. 500084
Residing There has been a Complaint lodged earlier and No action has been taken against the Owner. Because the Owner is Working in Police Department, he Continously threatening us ase there is lot of Disturbance going on his Construction.
Also he has Occuiped the road in front of the plot and has built a bathroom and a shed at end of the road which is absolutely illegal (Sri Ram nagar colony A-Block plot No 1-57/340/B.
Safwan ali quadri on 22nd Jul 2020, 4:55pm | Permalink
Hello sir
My self safwan ali from hafeez nager yakhutpura hyderabad Telangana .
In my area the problem of Dranege it's my humble request to take action about this. Thanku
P. Rajashree Naidu on 21st Jul 2020, 4:51pm | Permalink
Dear Sir,
I am from Venkateshwara colony east,beside bank colony ,Suchitra,hyderabad,telangana , we had an issue with construction of new pipe in front of our house while the construction our dranige pipe was broken by them,even though there was space to place the pipe they destroyed our pipe. After repeated request they are using filthy words and giving warning to small kids.
Pltk sharma on 21st Jul 2020, 11:00am | Permalink
In our apartment wastage garbage dropped your municipal garbage lifting people. And demanding abnormal amounts to clear and clean. We said some polka going on please come evening. But he does not listen and dropped huge garbage and left.
DANIEL JOSEPH on 20th Jul 2020, 9:33pm | Permalink
Sir, Street light on the southern side of the Colony Park in Dew Drops Colony, Turkapally, Macha Bolarum, (Circle 133) is not glowing for the past one month. Please attend. Daniel J. Mob: 9494412123.
Ravi Kumar on 20th Jul 2020, 9:13pm | Permalink 56-25 vajpai nagar chintal quthbullapur Hyderabad . Sir we are giving complaint since 3 months back and the issue of water problem is not at all solved . Higher officer in your division also not taking any action, please give us water supply and solved our problem . Can no .6121414839
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