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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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M.Vasudeva reddy,h.no.2-2-185/ on 20th Jul 2020, 8:39pm | Permalink
I,Dr.M.VasudevaReddy living in h.no.2-2-185/56/8,somasundernagar bagh amberpet.We are facing waterlogging porblem in front of my house since many years.Locl ghmc superwiser is not taking any measure to rectify the problem .Please look in to the matter and solve this long standing problem.
Chari on 19th Jul 2020, 11:03pm | Permalink
Dear Sir/Ma'am,

We have been in trouble by the increase in the number of street dogs. They are wild ,they are entering into houses in middle of the night and creating so much disturbance and chasing people.Please send a dog van to catch them. I hope you understand the situation.

Address
Mythrinagar,
Phase-2,road no-2,temple road
Madinaguda
Hyderabad
ashwiniganeeb008@gmail.com on 19th Jul 2020, 1:08pm | Permalink
Dear sir am ashwini.G the problem is manhole was flowing on the road.that water has to comes in to our hoses suffering since 4days over. But know one is responding kindly clear that it's 3rd time...but again nd again that problem repited kindly clear that issue...plz it's very dangers fr kids take a action immediately
Add:3-1-16/27/137/A,nagalaxminager,Mallapur.kapra
Landmark (near waterplant.mainroad)
Ashwini.Ganeeb on 19th Jul 2020, 1:01pm | Permalink
Dear sir am ashwini.G the problem is manhole was flowing on the road.that water has to comes in to our hoses suffering since 4days over. But know one is responding kindly clear that it's 3rd time...but again nd again that problem repited kindly clear that issue...plz it's very dangers fr kids take a action immediately...
Dr. K.V.Reddy on 18th Jul 2020, 11:42am | Permalink
Sanitization is done at H.No 2-2-1074/1/1, Merugu Nilayam, Baghamberpet, 500013
Bashetty sathish on 18th Jul 2020, 10:02am | Permalink
Dear sir am sathish frm Mallapur,nagalaxminager,kapra
Near Water plant mainroad.
The thing is Evry time manhole was flowing the dirty water has flowing on the road and it's comes in to houses it's very bad smell kindly react as soon as possible nd solve the problem...
Mr Biju Joseph. Mob 9618261303 on 17th Jul 2020, 8:17pm | Permalink
Sir My family is residing in House No 33/103, Officers Colony, R K Puram, Secunderabad.
We are noticing that the last one week in front of my gate people's and GHMC cleaning workers are dumping garbage, now it was so huge and smell in bad so I kindly reqst you to pl ensure the shift in of garbage dump. GHMC daily cleaning workers are not responding sir, and obliged to you
Dr.Vasudeva Reddy,H.NO.2-2-185 on 17th Jul 2020, 6:58pm | Permalink
Sir ,Iam living in h.no2-2-185/56/8.There is water logging problem in front of my house since long long time .I brought this to the notice of local ghmc superwiser Mr.Ravi whose tel.no.is 7386656549.He never cared to rectify my problem.One and a half year ago ghmc laid asfalt road in our street .after this water used to logg in front of immediate aboove my house .For this the same superwiser Mr.Ravi came with labour and cut the newly laid road and made a nala so that water directly comes and loggs in front of my house.even after repeated requests he did not take care to solve my problem.I requested him to find out a wat so that water does not logg in front of anybodys house.there was no result of my request.Hence ai sincerely request to look in to this problem any provide releaf to this long standing problem. Thanking you sir.
ANAND KUMAR on 17th Jul 2020, 12:37pm | Permalink
Sir this is regarding correction in death certificate.Transaction has been done on 7/7/2020 and was said correction will be done with in 6 working days but now its been more than 6 days. please make a change of Fathers name as E. RajaRao in death certificate.Transaction ID:TTCBD022000133721
Deceased Name: E.Venkataratnam
Ph No.9542057048
Ananda rao on 16th Jul 2020, 2:16pm | Permalink
Sir, we are the residents of jillelaguda, Sri venkateswara colony. Door no. 10-156/3. One person illegally have put in speed breaker without any govt. Permission, it is causing trouble for us, as water getting logged in that place and stagnant water welcoming mosquitoes and diseases. We request you to remove that illegal and unwanted speed breaker.
Sai kumar on 15th Jul 2020, 8:47pm | Permalink
Respected sir iam residing in Ravindra Nagar AsifNagar Hyd . Nampally Constution. In my area road is not totally kacha raod all holes up and downs due to rainy season rain water and drinage water storing at holes due to that bad water to much mosquitoes dungue fevers cmng and this is coraona period .No officer and political parties are interfering Iam requesting u to solve the problem. Thanking you.
Mahalakshmi on 15th Jul 2020, 5:31pm | Permalink
Sir myself mahalakshmi iam in need of some help from ghmc end, actually iam facing some problem. Drainage problem, there is drainage Infront of my house every one use that drainage if we say not to use drainage for washing dishes, clothes throughing wastage in it there are fighting with us, we were feedup telling them to use there washroom instead of drainage but nobody listen to us. Sir I request you people to take out that drainage from Infront of my house. I need some help from you people y because literally we were facing many problems like mostiquoes, bad smell. Due to that mostiquoes, bad smells everytime me and my family members are facing health issues. Sir please do need full.
Syed on 15th Jul 2020, 12:57am | Permalink
In our area shoukat nagar banjarahills road no. 2 . Don't know why the the garbage collectors disappeared, from last one month no one is collecting garbage from our locality
Goutham Reddy on 14th Jul 2020, 5:04pm | Permalink
Due to corona cases in my watchman house municipality is not picking up our garbage .we live in saidabad gaddiannaram . Bank colony Srinivasa community hall ho no 25 .
Devilal Banoth, 9000135579,dbd on 14th Jul 2020, 2:03pm | Permalink
Dear sir , I would like bring to your notice, I stay at H.No:2-4/123/1/55&56, Road.No.10,Seven hills colony ,Swaroopnagar,Uppal, at my colony the road was blocked by the residents (Mr.Srinivas & Mr.Mallareddy) with construction released materials and by parking four & two wheelers on either side of the road from one month and making great havoc and nightmare to colony people.Please look into the matter and take action against the road blockers it will be a lesson to others. , Thank you, yours faithfully.
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