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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
31 - 45 OF 1841 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
Dr.MD.ADIL on 22nd Aug 2020, 1:41pm | Permalink
My H.No.2-3-42/C/34,
My Drainage is fully flooded kindly send concerned staff urgently.
Ravindhar on 22nd Aug 2020, 8:26am | Permalink
Respect sir myself face problem because my house backside without any permission they are running diary farm business with out shad openland they are doing take action sir .13-1-1146/a/5.mahalaxminagar kummerwadi karwan.this house sir they are doing diary farm business .
Madhuri on 21st Aug 2020, 9:19pm | Permalink
We are staying in safilguda suryanagar road number 1,,in our line garbage collector is not comming regularly,he s comming twice or once in a week,,,,,,,,we are suffering with dogs and cats and mosquitos ,. Since last six months we are suffering the same,,,please.take necessary action to solve our problem
Mira Pawar on 20th Aug 2020, 9:25pm | Permalink
My house is located in vivekanandapuran, behind Bhavan college. My house number is 34-116/3 on road number 9.The municipal workers collect the garbage from the colony and dump it across my house. In the rain the stench coming from the garbage pile is very annoying plus during this difficult times when Corona has made life difficult, unhygenic condition can worsen the situation. Can someone look into this?
Manisha on 19th Aug 2020, 9:32pm | Permalink
Dear GHMC,

Please be advise that im writing This complain in behalf of my neighbor n me .

In from of our house drain is full n flowing due to this inconvenience we are unable to go out , Drain smell & There are lot of mosquito in our area .

HNO 4-1-1069 Bogul kunta Hyderabad
HNO 4-1-1068 Bogul kunta Hyderabad
HNO 4-1-1070 Bogul kunta Hyderabad

We humble request GHMC TEAM to please come n resolve the issue.

Thank u
B Narayana on 18th Aug 2020, 1:43pm | Permalink
Respected sir
I’m B Narayana , new Vidya nagar colony , Neredmet
Last time with our own money we made our own roads . And this time the ghmc road just spoiled the roads they dint even make Good roads in Neredmet they took one month for making road the road surface is uneven and not properly done . Make sure you take immediate action . Thank you Please look after it
concerned resident on 17th Aug 2020, 8:11pm | Permalink
I live on street no.2 chanakyapuri, Malkajgiri next to railway station. The street lights are out and its quite dark with vehicles parked on the street and people bypassing the railway gate drivethrough the backroads to get on the otherside and is not safe for them and not profitable for the residents if our vehicles are damaged by them.There had been few antisocial deeds caught by locals and handed iover to police in the past and this darkeness surely will crave someones hunger for a sinister act with criminal intent. Please rectify the problem asap.
Swetha on 13th Aug 2020, 2:46am | Permalink
I am having an issue with the Municipality garbage collection. Per floor / house they are charging 100rs per month in kphb temple bus stop area. In the same area, the next lane other municipality people are collecting 70rs. What is that Rammohan is doing. During this lockdown time we don't have proper salaries also. N these people are fighting with us. Please fix one amount to all to avoid such discrepancies.
R shankar on 12th Aug 2020, 6:35pm | Permalink
Street lite are fail not working
Sanjay Gandhi Nagar Shapur Nagar
Land mark Sri sai vidyanikethan high school
G A Reddy on 11th Aug 2020, 6:23pm | Permalink
Dear Sir

Beside Ho.No.8-5-3/2, Old Bowenpally, lot of construction activity is going on without following GHMC guidelines. Causing lot o fdisturbance to the tenants loving there. Dumping all the construction material on the road and when requested them to removeand clear way for vehicles, are thretening and abusing women to complain at GHMC. Request you to kindly visit the area and take the needful action
Dr haswitha on 10th Aug 2020, 10:09am | Permalink
I am Dr haswitha residing in 3-9-597/1, road no:2, Sri balaji nagar, mansoorabad. The drainage has been overflowing since 15 days and no action was taken even after complaining to higher authorities. As a doctor I know about the health problems which will occur due to flies and smell coming from that. It is very difficult to step out of the home due to the drainage. I am requesting the ghmc to clear this issue permanently as it is becoming very difficult for the residents. I hope this problem will clear as soon as possible.
parihat on 9th Aug 2020, 10:37am | Permalink
Food complain for online swiggy expired stock he was dilverd
9849584465 on 7th Aug 2020, 3:38pm | Permalink
previously i stay in rented house and recently i shifted to own house all my address are in the rented house so i would like to change my adress etc
iam tring to update my adhaar adress but they are not accepting the tax-receipt house the time of permission one number is given with that number the electricity meters are obtained but after completion tax assessment given another house number and by showing the receipt the adhaar centers are not accepting the reference oh house tax can i proceed to change my permanent house address in the bank or others.
pl give the tax pay receipt as address proof or give support letter for updation
Mahalaxmi on 7th Aug 2020, 9:39am | Permalink
Sir myself mahalakshmi iam in need of some help from ghmc end, actually iam facing some problem. Drainage problem, there is drainage Infront of my house every one use that drainage if we say not to use drainage for washing dishes, clothes throughing wastage in it there are fighting with us, we were feedup telling them to use there washroom instead of drainage but nobody listen to us. Sir I request you people to take out that drainage from Infront of my house. I need some help from you people y because literally we were facing many problems like mostiquoes, bad smell. Due to that mostiquoes, bad smells everytime me and my family members are facing health issues. Sir please do need full.
M.A.Hameed. on 6th Aug 2020, 12:03pm | Permalink
I am Resident of AP HB Colony 2nd phase MoulaAli Behind Bharath function Hall there are 2 Big speed breakers damaging personal and Office cabs . Requesting Authorities to please kindly remove the speed breakers or chop them smaller.
31 - 45 OF 1841 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
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