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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
16 - 30 OF 1765 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
Syed Afroz on 8th Jul 2020, 12:03pm | Permalink
Hello sir, my name is Syed Afroz I want to raise a complaint against the irresponsible duty's of GHMC department in my area from since last 6 months there is a manholes overflowing and no one is taking responsibility of that and you know specifically now a day's where we all are going with many health issues due to Covid-19 pendamic it's so difficult to even stay at House because of bad smell so please please take a look in this and resolved this issue as soon as possible my Address is Suleman nagar near chintelmet pin code 500052 mobile no : 8247271499 thank you.
J. Madhusudana Rao on 8th Jul 2020, 11:08am | Permalink
Sir I am resident of Ashok Manipuri Colony Kapra. My neighbouring colony namely Sree Krupa Villas have constructed an illegal gate and using it as the main gate instead of the original gate sanctioned. This is causing lot of inconvenience to the residents of Ashok Manipuri Colony. Further they have constructed a garbage trap at the gate which is storing the waste material. This is producing not only awful smell and became mosquito source. I sure in the coming days karona will also spread both the colonies
I request concerned authorities suitable action to arrest the spreading of pandemic virus karona.
Ashwitha on 7th Jul 2020, 8:56am | Permalink
At saroornagar saraswathi Nagar colony road no-4 pochamma temple back side lane due to rain heavy gross and plants were growned up lot of mosquitoes are getting into homes we reported to ur ghmc employee she is talking vulgarly with all of them in our street kindly look into this
Fazal on 6th Jul 2020, 5:28pm | Permalink
Due to the rains since 3 days we are facing a lot of mosquitos at locality , request you to look in to this

500042 pin code
Srinivas d on 4th Jul 2020, 11:05pm | Permalink
Dear sir , I would like bring to your notice, I stay at padmarao nagar 6-1-89/13/A , my frount of my house tree felling 30 feets above. Please remove brances as early as possible. Thankq, yours faithfully.
Unknown on 2nd Jul 2020, 11:33pm | Permalink
I request GHMC to care about construction garbage and construction waste material .near my house construction garbage is there I really don't know how to clean it with the help of ghmc even I don't have a contact number ..plz suggest me how to clean it or give a contact number of peoples who can clean self Osman .. address hydrabad bhaghe jahara
Ramachandradas on 2nd Jul 2020, 5:47pm | Permalink
I am a resident of Amina complex, under Uppal Municipality. Sri Raghavendra hotel is functioning in the ground floor of our complex, which is not following the social distance, wearing of mask etc. They cater to people in groups and create danger to society by spreading Covid 19
They also.operate a tea stall which has occupied the foot path by putting tables on it. The disposal glasses are scattered around, people eat pan from by the near by shop and spit around.
Though we residents tried to tell to people to keep hygiene due to this pandemic no body follows
Request you to look in to this and do the needful.
Thanking you
Sincerely yours.
Muralidhar on 1st Jul 2020, 10:25am | Permalink
w.r.y my complaint today at 8:44am, the nsme of the supervisor is Fazal & his 8963 4306.
Muralidhar on 1st Jul 2020, 8:44am | Permalink
The sweepers of lane3 Road no1 of New saidabad colony are sweeping once a week allowing near by slum dwellers to throw wine bottles and garbage bags.The sweeper will not clean footpaths.The ricksha man is not seen for weeks.
All this is due to lack of suervision by the supervisor.
Sathish Bashetty 9966743434 on 30th Jun 2020, 8:30am | Permalink
Sir my residents in nagalaxminagar,mallapur.mainroad near saividyanikethan school. The thing is manhole was flowing on the road and dirty water has to come. E in to our water tank kindly clear it's hormfull Fr helth ..i hope as soon as possible clear the issue
Diwakar Konchada on 29th Jun 2020, 8:21pm | Permalink
Hi sirs,
We are staying in janmabhoomi colony, 6th right lane,Yellamabanda, KPHB ,Hyderabad. Postal code- 500072.

In our area drainage system is leakaging infront of my home.
So please look into this problem.

Thanking you.
Saitej on 29th Jun 2020, 5:45pm | Permalink
Hi Sir
my nebhour is constructing a govt approach road and come forward 20sft to front side of road
we request him already he construct 4floors with out permission and now he comming forward with slab to the road side the construction is dangerious to public and us.
kindly take necessary action and stop the work immidately
Address: Near alphata hotel, opposite to the metro pillar no.16, New Bhoiguda, Secunderabad
Syed Hussain on 27th Jun 2020, 10:35am | Permalink
At chanchalguda above kaladera colony 4 days back cleaning of drain was conducted and while closing by keeping the hole covers there is 4" ×2' gap found like a long hole at the road's cetre which may cause any accident. Today while wastage was removing by your people they ignored and waste matarial not removed properly. it is request to see in this matter.
Maniraj G AE retired (isro) on 27th Jun 2020, 9:35am | Permalink
One stray Dog died near my house 13-1-132 motinagar. Plarrage to remove it it is already 3 days noe it is smelling. Kindly attend
G Maniraj
Retired AE (isro)
Prabodh Kumar, Ph:9949052275 on 26th Jun 2020, 12:20pm | Permalink
GHMC lorries are now dumping drainage soil in open plots located in BKEnclave, Miyapur. Residents are resisting to it because of spreading corona virus. Highly distressing to observe GHMC are responsible for a mindless,dangerous way of spreading virus instead taking steps to irradicate.
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