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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
256 - 270 OF 1896 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
Chavali Raghu Rama Murthy on 30th Apr 2020, 10:23am | Permalink
I booked my complaint . i request to be considered and issue me with a receipt for Rs 38470 property tax payment to PTI Number 1100707631
Gurumurthy V on 28th Apr 2020, 2:33pm | Permalink
Sir, Property tax for PTI 1010111373 is not assessed with 5 % discount. If it is corrected and noted, it will be easy for me to make payment
Aparna on 28th Apr 2020, 4:24am | Permalink
There are lot of mosquitoes at my place I have Benn raised a complaint 2 or 3 times no one helped me regarding this, can someone send the team with tht mosquitoes medicine
Bitla on 26th Apr 2020, 9:40pm | Permalink
Thanks to GHMC team for the work done for cutting down the trees to get solve the electricity problem during the crisis time at Bela x roads. We really appreciate the work.
Anvesh on 26th Apr 2020, 9:53am | Permalink
Hi I am from hayathnagar..
My address plot no 9 subhodaya colony kuntloor road hayathnagar Hyderabad..
My complaint regarding the garbage collection in my area..The garbage collection van comes to collect the waste in my home and the person who collects the waste saying that we have to dump the waste in van..if a person comes to collect the waste his responsibility to collect the waste and dump in the van...He is very rude saying that he will not collect the waste if we not dump the waste in van...This is not fair..if a person not wish to collect the waste he shouldn't come at my place...kindly do the needful for the same and guide the person accordingly...
B venkanna on 26th Apr 2020, 7:49am | Permalink
Good morning sir , I am b venkanna h no :3-10-20/84/a, r.t.c colony, ramanthapur , garbage collecting persons come in 3 or 4 days once some time they won't come throughout week , when we ask , they started arguing with us and soughted on us , this colony people facing a lot problems with them sir kindly solve this problem
Venkat sai on 26th Apr 2020, 7:07am | Permalink
Respected Madam/Sir,
The street light on the road near our residence is not working since 5-6 months from the time the Public Transformer has been erected in front of our residence sir.
Our address 1-4-158/151, 2-Link Road, Saipuri Colony, (Behind Saibaba Temple/Bachpan Play School Lane), Sainikpuri, Secunderabad-500094. Phone number 9848092344/9290760519.
Request you kindly to look into the matter & arrange some body to rectify the issue & ensure that the streetlight near our house glows.
Thanks & Regards,
Lakshm Reddy Owner/ venkat sai tenant
Jhansi Bodda on 25th Apr 2020, 8:47pm | Permalink
Dear Sir
I'm jhansi staying in Nagole, Road No -2C, Adarsh Nagar Colony, Hyderabad...from past 1week no one is coming to take home wastage how many days still v hve to wait for this people.If I keep this wastage in home for a week v the people will suffer from infections...Please do the needful.....
Jhansi Bodda on 26th Apr 2020, 7:09am | Permalink
Thankq sir they hve reached today to our area nd took wastage..
Vinod on 25th Apr 2020, 8:49pm | Permalink
Yes exactly mam
Akshaya on 25th Apr 2020, 6:41am | Permalink
Pls impose the fine who are throwing garbage on the roads in Subashnagar main road opp ved vihar and we tried to explain the present situation, but people of slum not hearing and they are throwing garbage in front of my house. Pls help me out . Thank you
Akshaya on 25th Apr 2020, 6:36am | Permalink
Good morning, sir/madam
In subash nagar main roadopp Ves veharv, the people are throwing garbage in front of my house every day and I made complaint but nobody taking action. Your staff regularly collecting the garbage. But people are throwing waste, stailed and other bad material on the road. Due to which, we are facing so much bad smell and mosquito, rats and cockroaches are are comming and dogs are fighting and biting the people while eating. Pls impose the costs on the people who are toughing garbage and help us. Otherwise we will face problem. Thank you.
Mohammed kaleem on 24th Apr 2020, 3:56pm | Permalink
Sir from last few days we r facing drainage problem.thr is a overflow issue....I am from moulana azad nagar edition bazar Hyderabad....plz take my complaint and solve as soon as possible. My name is mohammed kaleem 7013773734 is my number......plz plz take complaint
Kotl.mahender on 24th Apr 2020, 2:16pm | Permalink
My name is Mahender I'm lived in banjawadi ,Karwan we have dinage problem in my area so we want clear our problem sir pls
Madhu on 23rd Apr 2020, 10:39pm | Permalink
Sir, we have a non blowing of street light problem since 1 month. Ladies facing inferiority. Plz clear the problem as soon as possible. Area MES colony, near kistamma enclave, dammaiguda, land mark open tank ground, old alwal, secunderabad. 500010.
B SURESH chary on 23rd Apr 2020, 5:37pm | Permalink
Sir we have sewerage overflowing problem in our area Hammam Bowli ,street AVK DG SCHOOL. H.NO 18-3-663 LALDARWAZ and causing health problems. Kindly arrange to attaind.
prabhakar on 23rd Apr 2020, 3:19pm | Permalink
street light near my house no 2-2-647/23,central excise colony bagh amberpet hyderabad covered with tree branches and it is almost dark.please do the needFul.
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