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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
271 - 285 OF 1179 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
Sai Rao on 29th Jan 2019, 12:36pm | Permalink
While majortiy of the Malls in the city are not collecting parking fee for the vehicles, Lifestyle building in begumpet and the Whitehouse bulding next to it are still looting parking fee from us. Lifestyle building collects 30 rupees for a four-wheeler. Kindly look in to this matter.
Srinu on 29th Jan 2019, 12:23am | Permalink
Hi, we stay at NALLAGANDLA Huda layout, our nibherhood plot 132, Opp navodaya school Road, BEHIND RC DAIMOND AND ADJACENT TO AR CLASSIC Apartment are building 5 floor apartment in 200 years place and they have even constructed compound wall on layout public road, the are giving lots problems to nibherhood apartments people's, please take the immediate action
Bhanu on 28th Jan 2019, 8:46pm | Permalink
I live on the Prashant Nagar street near Shivam temple. On my street (adjacent to the water tank) we have a lot of debris and a broken down car for the last five years. It has not been cleared and people from far and near are throwing garbage here. Passers by also urinate on the street and refuse to listen. Occasionally they try to argue and also get down to fight the residents. We request you to inspect the area and get rid of the car and employ a guard to ensure urination is stopped. Residents are getting infected with the flies and mosquitoes from the garbage and urine.
Shailaja on 28th Jan 2019, 11:11am | Permalink
12-1-775/1, Near omkareshwar temple(opp. Lane), Asifnagar, Hyderabad, Telangana
I am Dasari Shailaja. My can number - 617592137.

We are facing drainage blockage and overflowing since 2 months, and we don't have any proper response. Asst. Engineer- SIDDIQUI Comes and takes pictures, and act as they are working till they take pictures and leave immediately without finishing work. THEY DON'T EVEN HAVE ANY EQUIPMENT'S and they ask us to provide equipment's. His contact number is 7995085347.


People are suffering from many Diseases like malaria.

Please take some action against this. There is no proper response from MR. Siddiqui.
citizen on 26th Jan 2019, 6:37pm | Permalink
This is about loss of revenue to the GHMC from Gowlipura gim. Every day more than 40 persons make use of the Gim but hardly ten persons pay the fee of Rs. 200/- this is due to collusion between the staff of GHMC as they pocket the fees. Kindly look into the matter.
A citizen.
Santosh on 26th Jan 2019, 5:26pm | Permalink
I am residing at Shastri Nagar Ramnagar adjacent lane to Pochamma temple near non working hand pump there is construction debris lying since 3 months but they are not removing when requested they are fighting with us kindly send you area Jawan for verifying it and take appropriate action.
owners welfare association on 26th Jan 2019, 4:47pm | Permalink
Pl see that one of the builder in plot 13,jayabheri enclave, Gachibowli seems to be building more no. Of floors than permitted. Hence pl check and take necessary action
SARATH on 25th Jan 2019, 1:35pm | Permalink
in 13-18-145 road no 5 kamalanagar, dilsuknagar, hyderabad 500060 illegally running boys hostel . The hostel name is SAI MANJUNATH BOYS HOSTEL the neighbours are suffering a lot. i request you to take action on this hostel
Sai chandu on 25th Jan 2019, 9:41am | Permalink
Plot no.46,road no.15, Saraswati Nagar colony, one is coming to our house since 1 month to take the dust filled..Once I asked driver of ghmc van and he took 200rs and went away...only one the day of taking money only he comes and takes 200 this the way they behave.??the vehicle number is TS 08 UA 7283..
T. SREENATH SARMA, RESIDENT OF on 24th Jan 2019, 7:23pm | Permalink
Sir, Street cleaning is not taking place in our street no.6/2, Sainagar Colony, Nagole (For months together) once in two to three months one day superficial cleaning takes place. There is no lifting of garbage in the street. Please look into the matter.
VS Raju Administration Officer on 24th Jan 2019, 4:31pm | Permalink
Good afternoon Sir, I am VS Raju Administration Officer of BM Birla Science Centre,we have great numben of visitors from various schools and nighbouring states every day, these strey dogs attacking them and creating a fear among the visitors and children they are about 25 to 30 strey dogs entering in to the museum permises aroud 8.00 Am and 8.00 Pm every day. you are requested to carry out the necessary action pl.

An early initiation from your end will be highly appreciated.
Thanking you Sir.
Don't want to mention on 24th Jan 2019, 2:59pm | Permalink
Dear sir,
In our locality named b. SHANKERLAL NAGAR Erragadda there are many people having illegal water connections n wasting drinking water by cleaning their house n flowing that waste water on the road. Kindly do the needful by taking necessary action. Especially butchering the animal and flowing the waste on the road.
Sumitra on 23rd Jan 2019, 7:34pm | Permalink
PLEASE STOP TRANSFORMER INSTALLATION from Marakata Lakshmi Ganapathi temple to front of my plot, which is very dangerous and Agnist the safety norms.D. Sumitra Door No. 1-31-889/1/NR Indira Nagar Sai Nagar Colony, Beside SR, Kanajiguda, Dairy Farm Road, PH : 9908859413
chandra on 23rd Jan 2019, 12:16pm | Permalink
i am a resident in telecom nagar, road num 10, Gachibowli. Garbage is not being collected since 10 days. This has become a habit for the pickup guy. Despite of several complaints there is no improvement. we are unable to keep the garbage outside due to stray dogs and monkeys in this area. Request you to proper action and see that garbage is collected atleast once in 3 days.
Irfan ali on 23rd Jan 2019, 3:06am | Permalink
Hi sir/madam,
There are many wild dogs at chaderghat near Muslim hospital and thumbay hospital. All the people of the locality are disturb due to street dogs are harming the human kind. Kindly , come and take those dogs and take care of them.
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