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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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9000468117 on 26th Nov 2019, 10:53am | Permalink
Dear GHMC,
I am resident of 16-11-741/D/2, sri satya sai apartment, mosarambagh, hyd 36. Infront of our apartment there are two trees are there. One is tree is having electrical pole along with it with street light. The street light is completely blocked due to tree ribs. And also same electrcity pole is having fuse point to our apartment. if there is any wind the wires are moving and fueses are getting lose contact.
I humble request to send the tree cutting team to trim the branches of trees. which are blocking the light .

Land mark is opposite to vijaya daiognostic center side lane,

Hope you will send some team to do so.
regards
srinivas
P.Maheswar Rao on 26th Nov 2019, 8:17am | Permalink
I am P.Maheswar Rao resident of VijayNagar Colony, Near Andhra Bank, Masab Tank, Hyderabad.Main Road.-500057.
There is a construction going beside my house.They are breaking our wall with JBC and affected our house .There is a kid in my house also.Could you please look into this issue.

My Cell no is 9440053234
Rajkumar on 25th Nov 2019, 8:37pm | Permalink
Sir please keep speed-breakers at U turns,
Anonymous on 25th Nov 2019, 11:32am | Permalink
Hello sir,
The garbage collection personnel in our area (anand nagar, dhanalakshmi nar st 1 and 2 and indraprasta colony, nagole) demands money for which they come for alternate day garbage collection.

He demanded a sum of over 500 RS per month and when we refused to pay, stopped coming to our house for trash collection.

I have a huge trust on this forum and hope you can resolve our issue.
Waseem khan on 24th Nov 2019, 5:15pm | Permalink
Hai sir and madam my name is waseem khan I'm for m VENKATGIRI YOUSUFGUDA hyderabad there so many dog live and stay herar so plz some small kids play out side when 12:30 dogs barking bow bow ve cannot sleep I'm my addresss 8-3-229/D/25 venkatgiri YOUSUFGUDA hyderabad
M N Chowdary on 22nd Nov 2019, 5:27pm | Permalink
Dear sir
I hope I request to clear our area problem.
The problem is at Venkatapuram, chitharaya colony, near railway gate area surrounding around my home front empty place Pigs living. lot of problems with this we cant able to stay out side very big problem for us some people are suffering with diseases. so please action immediate
P. N. Reddy on 22nd Nov 2019, 10:11am | Permalink
There are some branches hanging over a HT line coming into our colony, Madhuvan Enclave, Street No.4, Habshiguda, Hyderabad 500007. The pole supporting the HT wire is leaning and may give way any time. We request the horticulture dept of GHMC to cut the over hanging branches.
Ch.prasad on 21st Nov 2019, 7:45am | Permalink
Hello GHMC !
We live in suraram colony,IDA jeedimetla near Sri Durga bhavani association. There is a deadbody of dog and municipal cleaners are not picking it up since three days.as it is dengue season and our children play in the ground,could you please take necessary action immediately.
Nishanth kumar on 20th Nov 2019, 5:35pm | Permalink
To,
GHMC Team,
Hyderabad.
Good evening. As I am nishanth. resident at karwan.
This complaint is regarding a food stall near mallepalli, Hyderabad. I had 2 very bad experiences.
1st. Is once we had tiffin with that food stall we got chopped cockroach in the food. We tried to discuss with the owner but he did not respond and threaten us by using local leaders name. And we left from there. after few days I was passing through that road when I reached in front of that stall something like powder in air flued and went in to my eyes. Then again when we asked the owner he behaved very rude with me and tried to attack me with his workers. I approached police but they did not co-operate. And the food stall is completely on the road side, Which is illegal, Hope you will take a serious action against them. Even I tried to call GHMC Toll free number but it is showing invalid
Abdul Basith on 20th Nov 2019, 3:06pm | Permalink
Sir, l am a resident of Vijaynagar colony RBI colony, l am informing on behalf of my neighbours also there is lots n lots of doggies in this area most of the Time shouting even in the day time children are scared, there is a non vacant house in that All the dogs are staying and barking even in the day time. Sweepers are cleaning in the morning not properly but all the dust is scattered all over when the school children are going to school and they are developing allergies,all the plants n garbage is still there the person who is collecting these is not picking from my side of lane, l request you to look into this matter fast
p. sai vittal on 19th Nov 2019, 1:48am | Permalink
dear ghmc dogs division. i wold like to give complsain about the dogsin our aerea
(new nallakynta)- hyderabad - 500 044)which we are facing from long time. the street dogs in our aerrea have become too dangeroous
, and rescpiallyin ythe nightsther are batre batrking too much which we we are facing a big distyurnbanc
re and unable to sleep from long time. it is highly appreciated if you preople can catch them
there are many street cdogsin our lane where we are unable to WAL. IT IS HIGHLY APPRECIATED IF YOU PEOPLE CAN TAKE OF THEM BY CATCHING THEM and can give us a propre sleep in the nights
thanks and regards
, sai vittal
Naresh kumar on 18th Nov 2019, 11:00am | Permalink
Hello sir I'm resident of BHEL MIG 2 VIDYUTHNAGAR road no 13 it comes under Tellapur municipality from Saturday 16-11-2019 there is drainage leakage at my house keep on calling ( called supervisor & engineer) but there is no response from the municipal department , hope atleast complaining her the problem will get solved hope so
Prudhvi on 18th Nov 2019, 11:50am | Permalink
They will never respond. They just showcase their publicity with these customer care. Government is not for public service for their sake it is working.
ASLAM KHAN on 17th Nov 2019, 2:06am | Permalink
sir drainage is leaking continusly in front of PRASHANTH TOWERS musheerabad hyderabad, please , please make it repair, as it is very much trouble for all , leaving in PRASHANTH TOWERS
Khaled bin nasir on 17th Nov 2019, 12:33am | Permalink
Dear sir madam
Mosquito department.
Kindly requested to u in My area so much off mosquito My nefew suffering form dengue fever please fogg mosquitoes spray once in a month an know please take immediate action to save others kids in My House thanks for coorporation
House No: 18-10-57 beside ration shop Barkas chandrayangutta hyd t.s.
Contact:9347061062
G Satyanarayana on 16th Nov 2019, 10:26am | Permalink
Dear Sir/Madam,

It is to bring your kind attention that the iron fencing that was used to protect plant. Now it became a big tree (Ficus Religiosa) ravi chetty and started suffering from the iron fencing, as iron is merging into the tree and preventing the growth/expansion of the tree. You may kindly depute the concerned staff to remove the fencing, so that the tree can grow happily.

Location: it is just infront of Hormony Honda Showroom/Service center, Lingampally.

Thanking you
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