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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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Usha srinivas on 14th Nov 2019, 10:06am | Permalink
Plz send mad dog van to the gate of mythri nagar colony, madinaguda. The dog has been problematic and thus is arrested by Vijaya girija. The dog has a cute name srinivasan. May it be taken away to avoid misunderstandings and quarels among us, in the colony of mythrinagar, madinaguda.
Syed on 13th Nov 2019, 6:50am | Permalink
Honourable sir/madam,
I would like to bring to your attention that from last 10-15 days MCH people are not cleaning the garbage which is on the way to Masjid e Rahmania and other.It has become problems for everyone so I humbly request you to check with consent person and tell them to take immediate action.Aliyabad ,Michal Banda Road opposite big graveyard.
Thank you
Rahul yadav on 12th Nov 2019, 8:58pm | Permalink
Hello sir/madam am daily travelling from mehandipatam bus stop in evening time the whole bus stop is occupied by local fruit sellers when any one asked them that please keep yours fruit vehicles. Slightly side they unite and stand for fight and they are abusing to poeples please do something about this we are facing everyday this probleme
819 on 8th Nov 2019, 10:28pm | Permalink
Dear sir
I hope I request to clear our area problem.
The problem is at moula ali area surrounding around 5 to 6 kms the coco cola company people realease gas in day time around 6pm every day we have lot of problems with this we cant able to stay out side very big problem for us some people are suffering with diseases. As per rule i think after 10pm they should release the wastege gas and my suggestion is plz shift the company to city outscuts otherwise many people vl suffer different diseases. If the govt employee is true citizen they will 100 percent help us or else we do different way
Fatima Joseph, H.no 15- 104/4, on 8th Nov 2019, 12:23pm | Permalink
Respected Sir/ Madam.
This is to bring to your kind notice/ attention that cleaning and sweeping every Lane and by lanes are done regularly but the stretch from H.nos 15- 104 to 115- 104/4 is not being done even sand collected during the rains are left unattended and Vehicle s are skidding due to the accumulated sand.

It is very sad that we have selfish leaders who don't bother of their neighbors who are Sr. Citizens.

Please instruct the Staff in charge to take up the cleaning regularly as we are also the Citizens of Greater Hyderabad .
Thank you
Kumar on 7th Nov 2019, 1:12pm | Permalink
Hi sir
I am residing chandanagar when came to chandanagar main road for shopping there no parking place on main road total parking plaCe occupied by street vendor like tiffin, fruit shop, chat bandar, fastfood center last my 2 challan of my car on no parking in chandanagar plz solve this problem
Praveen on 7th Nov 2019, 12:58pm | Permalink
Hi sir street light not working from last 2weeks at raniguanj old ghasmandi lorryadda near govt school please take action on this
K V Krishna on 7th Nov 2019, 11:51am | Permalink
Today morning I was driving my two wheeler to drop my wife to office as very few city buses are running due to RTC strike. In the Badruka college lane Kachiguda one Calf suddenly came in front of my bike. When I applied brakes the bike skidded as the road is doing laden and we fell down and got injured. The road is being used as cattle shed and no action is being taken by GHMC.
Santhoshi on 4th Nov 2019, 5:50pm | Permalink
Dead sir/mam
I'm resident of Hyderabad boduppal area.the exact area location is pochamma temple opposite street.i dono whether ghmc people know it is also an area or not. Not even a single ghmc workers have come here to sweep the steet till today and no drainage cleaning ..when the day ends there is Alot of bad drainage smell and full of mosquitoes. ...the person who takes the dust from our area increases but he too comes once in a week . So many people have complained regarding this issue but no body has come forward to look at this issue ....even the power cut during the nights are v often please do take some necessary measures on the above issues and kindly do favor for us
Deepak Sharma on 4th Nov 2019, 4:28pm | Permalink
Hi,
Main hold cover daimage at prakash theter mangalhat dhoolpet road one person ingerd please arrange main hold cover
Thanks you
Ashwini on 4th Nov 2019, 4:24pm | Permalink
Can anyone help with drainage problem
Monica Agarwal on 4th Nov 2019, 12:12pm | Permalink
It's near dharam Karam road Dr annaodari Chowdhary street ameerpet
Monica Agarwal on 4th Nov 2019, 12:11pm | Permalink
Hi sir since more than a week in our colony ghmc members had cut out the three n they left the bushes her only it's been more than one week it's front of my home there has become so much mosquitos surrounding due to that n many people leaving more garbage in that only kids cannot play out side the home due to that n we r also not getting place to move n park our car please sir do clean our colony
tausif on 1st Nov 2019, 11:19pm | Permalink
dear sir mai bholakpur me road ka kaam 6 mahine se ruka hua hai kab road banegi sir road kharab hone ki wajah se bahot taklif horahi hai aur bahot se log gadiyo se gir rahe hai
MOHD on 30th Oct 2019, 11:12am | Permalink
Dear Honourable Sir/Madam
I would Ike to bring to your attention to illegal construction and encroachment onto public land. Please inspect karwan , GHMC Kulsumpura Park karwan near opp Park. The new constructions are illegal and not authorised to build.
I am raised issue to the owners and boundry wall but they are very hostile and determined to break the government laws.
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