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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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zahoor on 20th Sep 2019, 11:07am | Permalink
my name is zahoor my house number 1-7-34/5 Risala khurshied jahin zamistanpur musheerabad hyderabad telanagana pin code 500020
my drainage is over flowing & we are not able to walk
so i request the authority's to some action on it
thank you
yours faithfully
zahoor
mobile no 8186031980
Selma Bilgrami on 19th Sep 2019, 5:36pm | Permalink
I am a resident of Huda Hts MLA Colony .between my apt and Shaikpet ,just 200 yds from my house is a large , very dirty stagnant pool . Members of my house affected with Dengue . When I request help 2 times van and workers came , took picures and left .NO HELP in spraying .
CH. NAGARJUNA RAO 9959888576 on 19th Sep 2019, 3:51pm | Permalink
To
The Commissioner
GHMC
HYDERABAD

Dear Sir

I am the vice president of M/s. Sri Parthasarathi nagar Welfare Association, Thumkunta, Opp:
Alankruta Resorts, Hyderabad. I would like to bring to your kind notice that the Municipal people and nearby hotels, chicken centres and fruit vendors are dumping the garbatge in the open place abutting to the compound wall of the colony, and also litting fire to the garbage, resulting huge smoke in the vicinity of the colony. The smoke is spreading into our colony resulting severe health hazards to the netizens of the colony.. The colony is comprising of old aged people who are residing here with an objective of attaining spirituality. Hence, I request you to take immediate action for stoppage of dumping of garbage in that area to save the old people from the health problems.
Thanking you
Sudershanrao on 19th Sep 2019, 2:17pm | Permalink
Hello Sir,
Why are we constructing Foot paths? All shop keepers are putting their banners on the foot path obstructing the people to walk. When objected they are furiously harassing. With all the obstruction on footpath people are walking on the road which is posing danger for traffic and vehicles. This is happening on the Alkapuri Road, Sri Ramakrishna Puram road at Kothapet. I urge you to take immediate action on this
Vishnuteja on 19th Sep 2019, 1:44pm | Permalink
Hi GHMC

I am vishnuteja staying in yousufguda check post. From.last few months. In my area we have dumpyard and have more mosquito. Please do release mosquito smoke in our area. Denqu is spreading in my area. My roommate also suffering will dengue fever.

Please do needful

Regards
Vishnuteja
VARMA ,9705882869 on 19th Sep 2019, 1:17pm | Permalink
GACHIBOWLI OPP DLF GATE 2
Area drainage leaked from 1 week onwards very huge flow on the road
Thousends and thousend it people stay hear
Sir don't Repaire
Why because our city becoming a Cosmo politen city
Rehana Sultana 9100932653 on 19th Sep 2019, 12:15pm | Permalink
Dear GHMC,

This is Rehana Sultana resident of H. No. 8-1-402/C, Gulshan colony, Shaikpet Hyderabad,

please send your ghmc person to clear drainage blockage on road as drainage water from the main drains(back water ) is entering into our household pipelines. if we clean our line again blockage is occurring due to filled up drain pipes on road which is sausing inconvenience in tdrain pipes. kindly clean the manhole infront of our house so that water can flow freely. contact us immediately sir

Rehana Sultana
9100932653
Palla madhuri on 18th Sep 2019, 9:52am | Permalink
P. Madhuri
Respected sir this is p. Madhuri from Devi Bagh bahadurpura Hyderabad my residential address 19-1-884/A , we are suffering from fevers and viral infections there is no cleanliness in our are , due to drainage problems mosquitos are lying on water from past two days I given complaint no one come from ur ahead, please send to your ghmc person for repairing the drainage issue, I humble requesting you sir ...

P. Madhuri
9867728347
Madhuri.palla2122 on 18th Sep 2019, 9:54am | Permalink
Please response as soon as possible sir our area pincode is 500064
Madhuri.palla2122 on 18th Sep 2019, 10:00am | Permalink
Still no one contact us please send to your ghmc person we unable to walk due to leakage of drainage water please contact us immediately sir
Rohit Singh on 18th Sep 2019, 6:27am | Permalink
Stray street dogs in Seetharambagh D class Dhobighat Hyderabad.
Sir/Madam,

In the morning I can see more than 20 street dogs in the area of Seetharambagh D class Dhobighat. You are requested to take appropriate measures to remove these dogs.Please send the van to catch them as soon as possible.


ROHIT.
M Rajender Reddy on 17th Sep 2019, 7:02pm | Permalink
We don't have a street lights at secrateriat employees colony manikonda facing too much prob....cant even walk at 6.45pm.....kindly consider and do the needful....especially for women unable to walk
Ramesh Yadma on 16th Sep 2019, 8:35am | Permalink
Dear GHMC,
This is Ramesh Yadma resident of H. No. 3-6-462, Vaarija Residency, street no no 5, Himayatnagar, Hyderabad-500029.

There
Sujatha on 16th Sep 2019, 2:11am | Permalink
Dear sir i Sujatha resident of 7/1/250 maruthi veedhi scunderabad 500003 In my lane the road got damaged very badly due to which the 2wheeler vehicles are falling off people are getting injured it is laid with shasbad stones please do the needful
NAND Kishore Gilda on 15th Sep 2019, 1:44pm | Permalink
I am living in vittalwadi Narayanguda some out siders came and put a cow in front of my house from last 15days
Cow is passing GOBER and urine DNo3-5-667 vittalwadi narayanguda Hyderabad 500029 Mobil no 9391004759
Raja Manzoor Ali Khan on 14th Sep 2019, 7:10pm | Permalink
Dear sirs , we live in Manik sai enclave , Priyanka Residency, sainik Puri , we have severe waste dumping problem at a place where there are 4 apartments causing severe mosquito problem . Please help in cleaning up and moving the dump bins to an opposite GHMc park which is lying waste . My family members are currently suffering with dengue . Please take necessary action . 9849011043
Tarak on 14th Sep 2019, 10:51am | Permalink
sir/madam.
I am staying at House no.49-68/1,Cherukupally Colont,Chinatal,Hyderabad 500054,
My adjacent Plot which is vacant since so many years, garbage
is getting dumped in the vacant plot daily creating lot of Mosquitoes menace is
The above situation may also generate Mosquito enumerously and Dengue may pile up in the colony.
It is my humble request with the GHMC authorities to act upon immediately and take remedies to curtail the mosquito menace on war foot basis.
Your immediate action on this is highly appreciable as city is influencing various Viral fevers.
Thanking you,
Yours faithfully,
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