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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
646 - 660 OF 1041 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
Balvindersingh. on 29th May 2017, 2:11pm | Permalink
Respected sir/MADAM
I RESIDENT OF West Marredpally Secunderabad
We are facing a unbearable problem of street dogs in our locality. the dogs are giving birth and increasing day by day and has become a new sense for us.
Therefore I request you to please take action on my problem.
Your citizen.
Balvindersingh. on 29th May 2017, 2:06pm | Permalink
there was a road widening processs
And due to this all the neighbours have suffered a lot and till now the bricks are not lifted this results in traffic jam and many many problems I request you to get to me as soon as early
ammu on 29th May 2017, 1:04pm | Permalink
dear sir, i am staying at neredmet cross road at j j nagar near st.John's high school. every day i am facing dogs problem pls take all the dog its every day creating great problem contact number:7075805743
N balakrishna reddy on 28th May 2017, 10:12am | Permalink
In my locality commerical complex owener want to cut down a tree which is out side there primises please stop this and same envirment
Purushotham Reddy on 26th May 2017, 9:29am | Permalink
Regarding #SOUND DISTURBANCE & POLLUTION I am Purushotham Reddy resident of Mallapur in brahmapuri colony Hyderabad, a large group of people performing engineering heavy-sound pollution works near our houses like cutting iron rods with the help of machines and using heavy cylinders which causes alots of sound disturbance and pollution which is leading to many diseases issues to elders as well as kids, no safety measures have been taken, they have NO permission to do this works, the owner has taken the land for lease, they work from morning to till late nights, infact they use lorries to unload the iron roads and heavy machines frequently, we are unable to stay in our houses, due to the pollution and disturbance, we are facing health issues, Infact, I have raised complaint in the GHMC app on 15th April, personally our colony members went to GHMC office KAPRA and has given complaint letter to the Ghmc Dc Saroja, over 50 colony members were signed but NO action has been taken till now, INFACT we have waited patiently for one month, I hope so you understand the seriousness of the problem, please do the needful, plz respond as soon as possible
Vittal.S on 25th May 2017, 1:09am | Permalink
Hi Sir,

My name is Vittal, I am staying in Sreelaxmi nagar colony, BODUPPAL. Recently a month ago i bought an house . There was a small temple place in layout which is 80 syar adds in dead corner. Generally Renuka Ellama temple built with east face but here the comittee decided and just started to build with north face which in against Vastu.

There were others who stays in east side they have made objection and comittee simmply turned the temple face towards my house.

Comitteis not listening my concerns because I am new to the colony.

Please help us out ASAP because it is dead corner and we have many houses around this place. It not more suitable for temple.

Thanks in advance.

S.Vittal 3- 125/87/278/1
Sreelaxmi nagar colony
Suresh Goud 7306288532 on 24th May 2017, 1:48pm | Permalink
Respected Sir & Madam
My Name is Suresh Goud Mobile # 7306288532
Address Eshwaramma Basti Near Mee-Seva , Domalguda , Hyderabad 500029 , Telangana , India .
In Our Street 3 Pole StreetLight is Not Glowing Since one Month Please Slove this Problem has soon has Possible ..... Thank u from our Basti People .........
P. Ravinder on 24th May 2017, 1:17pm | Permalink
Dear Sir,

This is to bring to your kind notice that in my area lot of Street dogs are disturbing in day/nights & biting to small children and while traveling ng in the night the street dogs are trying to catch the riders, due to which rider are fallen down N receives severe injuries over body. Hence i request you kindly take it has serious issue resolve the problem.

My Locality. Jillelguda, near ambedkar statue, opposite balaji nilayam/Car was center. RR district -79
Abdul haneef on 22nd May 2017, 5:39pm | Permalink
Deaf sir,
Our neighbour has 15 to 20 càts in their house we are facing very bad smell since 3 to 4 months
Owner is just promising but not clearing

Kindly help us
ramesh/sudhakar on 22nd May 2017, 2:37pm | Permalink
Sir, Drinking water pipe line 3" is existing iron from house srinu house to laxman house and also sub lines besides Renuakka Yellamma Temple of Bharat Nagar Colony,Ramanthapur. Were as the number of water connection is more. Kindly replace the pipe line by 6" and solve the problem at the earliest. Because we are physically seeing other colonies are replacing pipe but not in our colony.
b sudhakar rao on 22nd May 2017, 2:27pm | Permalink
Sir I have given lot of mails for open nalas cleaning in Bharat Nagar colony Ramanathapur besides Renuakka Yellamma Temple from sinu house to laxman house. I open nala has cleaned for half way but remaining has not cleaned Sir, mosquitos and dirty smell is coming. please clean it now a days mosquitos is very dangerious for childrens. sir, coming is rainy season the water will come into the houses.
Anonymus on 22nd May 2017, 2:21pm | Permalink
Hello sir/madam,

As a part of road extension opposite to forum mall, Kukatpally many trees are chopped down on the one side of the road.
I request GHMC to kindly move the trees to a safer place instead of cutting them down.
It is our responsibility to save our environment.
Kindly consider my request at the earliest.
b sudhakar rao 9347040524 on 22nd May 2017, 1:20pm | Permalink
Sir street light is not glowing in the front of my house no.3-5/23, sir past I haven given serval mails but not repaired for past 3 months it is a school zone. Kindly repair.
sudhakar on 5th Jun 2017, 12:37pm | Permalink
Not repaired sir street light of in Bharat Nagar colony ramanrhapur. After so many complaints there is no use. Kindly look into problem and solve our problem at the earliest.
b sudhakar rao 9347040524 on 22nd May 2017, 1:22pm | Permalink
For above street light area is Bharath Nagar ramanthapur
D. Mahesh on 20th May 2017, 2:54pm | Permalink
Drainge over flow and pipe line struck at indranagar ramanthapur in front of 3-6-119/3 house number mobile number 9951353651
krishnaveni chava on 20th May 2017, 12:26pm | Permalink
We are an aggrieved group of families living at Empire Meadows, Survey no.166, Ameenpur Village, Beside Chaitanya IIT Academy, Miyapur-Bachupally Road, Hyderabad -502032. There are hundreds of families in our gated community.Road is essential part of for us.

Your Excellency, we profoundly request you to please provide a solution to our problem as it is becoming hell in rainy season.

I beg with my folded hands to instruct your officials to help us on urgent basis before rainy season starts.

Awaiting your favourable consideration.
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