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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
1066 - 1080 OF 1685 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
K.SUBBARAO,9866487566 on 22nd Feb 2018, 11:38am | Permalink
Hi sir,
Please resolve drinage blockage issues for plot nos 225, 226, 227,228,PRASHANTNAGAR, KOTHAGUDA, SERILINGAMPALLY(mandal), 500084.

Venkatesh on 21st Feb 2018, 7:53am | Permalink
Hi sir,
Please resolve drinage blockage issues for 15-D,vengalrao Nagar,Hyderabad, 500038.

Kifah Rahim on 20th Feb 2018, 4:08am | Permalink
The government has failed to have proper pest controls done in our area since the past couple of years resulting in the complete area being pesrwred by the mosquitoes. A lot of nuisance has been created by these tiny beings who have probbaly prevented us from getting proper night's sleep and created a havoc for the elderly and the kids.
There had been no measures taken to have a check over the mosquito population in my area (Roseland colony. Saidabad) 500059.
N Rao on 19th Feb 2018, 12:15pm | Permalink
Respected Janardhan Reddy sir,

We never saw this much worst intensity of mosquito problem since 35 years in the locality, particularly near House Number 14-123, Sri Kodandarama Nagar, Dilshuknagar area (Near Post Office)

Seem your officials are very badly taking the issue very litely, ignoring this perennial problem now a days..

You know this problem can't be solved, until and unless systematic / effective fogging intervals on daily basis.

Kindly accord instructions to relevant at least now.

N Rao

cc to KTR garu for information please.
Sandhya on 14th Feb 2018, 12:29pm | Permalink
I have purchased Lrs approved plot in jaabhoomi layout Sai ram enclave ameenpur grampanchayat Patancheru Mandal Hyderabad .All the drainage water of the village is diverted in our plot.Stagnant water is breeding ground of mosquitoes. Many residents are suffering from Dengue fever and malaria. We have complained many times in. Ameenpur Grampanchayat office
from March 2017 but no action is taken till now. Kindly request to take necessary action to remove drainage water from our plot.
Your sincerely Sandhya 9912804418, 9177499067
raman kapoor--8179183068 on 12th Feb 2018, 12:53pm | Permalink
Monkeys are harassing to old age people since long has become lot of nuisance because of these monkeys hanging around our apartment..kindly look into this matter will be highly appreciated...
thank you..address E-3, Essar Apartment, Street No.5 ,West Maredpally,Secunderabad-500026
Vijaykumar on 11th Feb 2018, 12:52pm | Permalink
Dear sir

My complaint id C392222 for dog manace in my area. Three times i have given the complaint but no one response pls take action we are getting problem with dogs pls help us.
Shivraj perhad on 10th Feb 2018, 7:21pm | Permalink
There is a big manhole in st no 5 before legend sidhi apartment,which is causing traffic jam and accident when motorist menever their vehicle to
Save this pit.
Request for immediate action ans save from having a major accident if one is not careful while driving.Thanking you .
shivraj pershad on 10th Feb 2018, 7:08pm | Permalink
We the resident of legend shriram have mailed a petition signed by 78 resident of himayathnager st no 5,opposite Raaj hospital for a 5 story structure coming up on 150 sq yard plot without parking
Complaint to grievance cell no 2018-01-c394990,and no action taken so far.Request to depute concerned officer to site and review the same Thanks
joshiab2007 on 9th Feb 2018, 9:51pm | Permalink
There are more than 500 monkeys troubling residents, kids are afraid of going out. Request officials to look into it.
Place: Environ tower, road N0 7, Mamata Nagar colony, Nagole , Hyderabad
Contact: 9100086840
Anant Joshi on 9th Feb 2018, 9:49pm | Permalink
Control monkey menace in Nagole, Environ Tower, Mamata Nagar colony hyderabad
Nagaraj on 9th Feb 2018, 10:03am | Permalink
Iam resident of H.No.6-300 Manikyanagar,chinthal, Hyd-50054, Quthbullapur constituency.I have born and boughtup in the same colony. Five years back our street has been digged to change the drainage pipes, but till now new road or any patch work has not done.In the month of October’17 GHMC has approved to cover the road with the patch work, but the contractor hasn’t done since two months and he transferred the budget to other work.Could you please take necessary action and help in getting the road layed by GHMC. Our street H.No. 6-300 to 6-305.

I have reached to GHMC call centre 11 times and even spoken to Mr. Mallreddy EE 5 times, but the issue is not resolved.I would request to take necessary action, if not there is no use of GHMC online grievance cell and call center team if the issues are not resolved.

Thank you in advance for your action.


penugonda nagendra kumar on 9th Feb 2018, 9:48am | Permalink
dear sir

Iam resident of lb nagar central bank colony road no 2a, in this colony one un planing contraction of building is going please take care on that adders is central bank colony road no 4a, last house, right side
Y. Venkateswara rao, plot 40 , on 8th Feb 2018, 6:29pm | Permalink
Despite giving several complaints and talking to the Local GHMC sweepers,the garbage dumped adjacent to our compound wall which is facing the prestigious Jubilee hills public school is lying like that since the past 4 days.Sombody has also dumped several bags of empty alcohol bottles too, which the school children have to see daily and walk by.This also happens to be the road taken byseveral IAS and IPS officers on their way to Prashasannagar. Road no 71.If this is the state of affairs in a so called premium locality with zero response from the influential law makers who turn a blind eye to the road in which they go everyday,we can only imagine how it must be else where.There are cctv cameras too. They can also check who has dumped there.
MRs. Wasif Nawaz on 8th Feb 2018, 4:56pm | Permalink
I resident if Mehdipatnam Santosh Nagar colony would like to request to the concerned authorities to take prior action for the continuous drainage flow in our area. It’s really very unhygiene and causing lot of problem. The lane is stinking like hell. We have small children and are worried abt them. Plz take action as soon as possible.
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