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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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irfan khan on 1st Mar 2017, 8:29pm | Permalink
dear sir

some illigal construction is going on in firstlancer syednagar area h.no 10-5-391/11. plz take action as soon as possible tommrow they are puttig illigal slab.
sudhakar / ramesh on 1st Mar 2017, 2:21pm | Permalink
Sir, Drinking water is coming without pressure from house h.no.3-5/20/A srinu house to h.no.3-5/15 laxman house of Bharat Nagar Colony,Ramanthapur were as 3" pipe line is there and number of water connection is more. Kindly replace the pipe line by 6" and solve the problem at the earliest.
sudhakar / ramesh on 1st Mar 2017, 11:58am | Permalink
Sir, drinking water is coming without pressure. From h.no.3-5/20/A srinu house to h.no.3-5/15 laxman house were as 3" pipe line and number of water connection is more. Kindly replace the pipe line by 6" and solve the problem at the earliest.
sudhakar/ramesh on 9th Mar 2017, 2:33pm | Permalink
Location is Bharat Nagar colony, Ramanthapur. Action is pending showing
sudhakar gen.sec for colony 9 on 28th Feb 2017, 10:49am | Permalink
Sir I have given lor of mails for open nalas cleaning in Bharat Nagar colony Ramanathapur from h.no.3-5/20A sinu house to h.no.3-5/15 laxman house. Were as I has yesterday for report they are showing today is post deleted why? The problem has not solved. What is the problem for not doing the work.
ravindra kumar on 28th Feb 2017, 1:46am | Permalink
what to say stray dog menace in andbagh cross roads to malkajgiri. Daily booking a cab for 57 rupees to travel 0.84 kms .
Yesterday counted the animal count sitting near venkateshwara temple anad bagh ridiculous o say 150 dogs what to say
Vamshi on 24th Feb 2017, 6:15pm | Permalink
Dear sir kindly check the Quthbullapur ghmc garbage vehicles in datatreya nagar chintal they are not keeping clean and they are not separateing wet and dry garbage sir plz take care of it thank you
sudhakar 9347040524 on 23rd Feb 2017, 12:43pm | Permalink
Sir 155304 phone is always engage sir I given lot of mails, but whether it has forwarded to concern circle no action of work is done.
Shambhu rai on 23rd Feb 2017, 12:33pm | Permalink
There is no drainage in our area no road water on the road Bhavani nagar Mallapur Hno: 3-11-102/100p Kapda circled
Vani. K on 22nd Feb 2017, 11:24am | Permalink
Sir, neighbors are throwing adult diapers of their sick mother at the open land backside of my house and garbage throwing by all neighbours back side and in front of my house. Given complaint no of times to Ghmc app no response. House no1_5_585 /1/1,new Maruti Nagar community hall, road no 5
Upender Raj on 21st Feb 2017, 5:50pm | Permalink
Hi Sir, I have a very big problem the tree branches are falling frequently on my home because of that I have threat to our lives because of that fallen branches my home is damaged badly there is no one to take responsibility to cut the tree branches. When I visited ghmc office they told not belongs to them they only cut those trees which were exist in between electric poles i dont know what to do next kindly plz help me.
Ramesh on 21st Feb 2017, 1:23pm | Permalink
Sir, street light not coming beside our h.no.3-5-17/25/A/2, bharath Nagar colony ramanthapur. Please repair immediately.
ramesh on 1st Mar 2017, 10:57am | Permalink
Not solved as on today why? How many days do u want to repair or replace the bulb.
RAMESH on 8th Mar 2017, 3:14pm | Permalink
THANKS U FOR PROBLEM SOLVED.
ramesh on 22nd Feb 2017, 3:17pm
Post deleted.
Madhavi on 20th Feb 2017, 5:19pm | Permalink
My name is Madhavi resident of Kanajiguda Sai Sagar Enclave, my house number is 59. The owner of the house number 58 has put the drinking water pipe on 8-2-17 nd 9-2-17 cutting through the cemented road and has not filled the road with cement again after his work done. The contractor Mr. Pramod was responsible for the pipe to be laid, and the road to be cemented again but when contacted him on 20 -2-17 is not aware of the road not laid again, so please look into my complaint and do the needful.
Venkat on 19th Feb 2017, 11:40am | Permalink
Nizampet Bandari Layout Road No 5, builder violating rules and constructing apartment.
Ch.sadanandam on 19th Feb 2017, 10:50am | Permalink
Adarshanagarcoloney nagole 68 road no 1 h SUB drainage system problem in the colony .mosquitos are full plz solve the problem
Ch.sadanandam on 19th Feb 2017, 10:50am | Permalink
Adarshanagarcoloney nagole 68 road no 1 h SUB drainage system problem in the colony .mosquitos are full plz solve the problem
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