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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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Kumar on 7th Nov 2019, 1:12pm | Permalink
Hi sir
I am residing chandanagar when came to chandanagar main road for shopping there no parking place on main road total parking plaCe occupied by street vendor like tiffin, fruit shop, chat bandar, fastfood center last my 2 challan of my car on no parking in chandanagar plz solve this problem
Praveen on 7th Nov 2019, 12:58pm | Permalink
Hi sir street light not working from last 2weeks at raniguanj old ghasmandi lorryadda near govt school please take action on this
K V Krishna on 7th Nov 2019, 11:51am | Permalink
Today morning I was driving my two wheeler to drop my wife to office as very few city buses are running due to RTC strike. In the Badruka college lane Kachiguda one Calf suddenly came in front of my bike. When I applied brakes the bike skidded as the road is doing laden and we fell down and got injured. The road is being used as cattle shed and no action is being taken by GHMC.
Santhoshi on 4th Nov 2019, 5:50pm | Permalink
Dead sir/mam
I'm resident of Hyderabad boduppal area.the exact area location is pochamma temple opposite street.i dono whether ghmc people know it is also an area or not. Not even a single ghmc workers have come here to sweep the steet till today and no drainage cleaning ..when the day ends there is Alot of bad drainage smell and full of mosquitoes. ...the person who takes the dust from our area increases but he too comes once in a week . So many people have complained regarding this issue but no body has come forward to look at this issue ....even the power cut during the nights are v often please do take some necessary measures on the above issues and kindly do favor for us
Deepak Sharma on 4th Nov 2019, 4:28pm | Permalink
Hi,
Main hold cover daimage at prakash theter mangalhat dhoolpet road one person ingerd please arrange main hold cover
Thanks you
Ashwini on 4th Nov 2019, 4:24pm | Permalink
Can anyone help with drainage problem
Monica Agarwal on 4th Nov 2019, 12:12pm | Permalink
It's near dharam Karam road Dr annaodari Chowdhary street ameerpet
Monica Agarwal on 4th Nov 2019, 12:11pm | Permalink
Hi sir since more than a week in our colony ghmc members had cut out the three n they left the bushes her only it's been more than one week it's front of my home there has become so much mosquitos surrounding due to that n many people leaving more garbage in that only kids cannot play out side the home due to that n we r also not getting place to move n park our car please sir do clean our colony
tausif on 1st Nov 2019, 11:19pm | Permalink
dear sir mai bholakpur me road ka kaam 6 mahine se ruka hua hai kab road banegi sir road kharab hone ki wajah se bahot taklif horahi hai aur bahot se log gadiyo se gir rahe hai
MOHD on 30th Oct 2019, 11:12am | Permalink
Dear Honourable Sir/Madam
I would Ike to bring to your attention to illegal construction and encroachment onto public land. Please inspect karwan , GHMC Kulsumpura Park karwan near opp Park. The new constructions are illegal and not authorised to build.
I am raised issue to the owners and boundry wall but they are very hostile and determined to break the government laws.
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Bhaskar Reddy on 29th Oct 2019, 4:48am | Permalink
Dear sir/madam,
This is complaint against noise pollution due to ongoing construction in Kalapuram basti, Miyapur. The construction work starts very early in the morning around 5:00 and daily , even on holiday, some or the other heavy vehicles come at site around 4:30am creating lots of noise during unloading. During the work, the cutter , the other cement machine create lots of noise disturbing the neighbours. Request you to please look into the matter quickly
Madhavi on 7th Nov 2019, 3:19pm | Permalink
Sir did u get any reply from GHMC . Plz help me i have same concern here
Bhaskar Reddy on 29th Oct 2019, 4:53am | Permalink
To add more details- this is residential Area, near road no. 11
Resident on 27th Oct 2019, 5:32pm | Permalink
Dear Honourable Sir/Madam
I would Ike to bring to your attention to illegal construction and encroachment onto public land. Please inspect survey no 165 & 166/1 Gooncha Hill near Ocean Park. The new constructions are illegal and not authorised to build.
I am raised issue to the owners and builders but they are very hostile and determined to break the government laws.
A HEMALATHA, Bharath Nagar, Ko on 26th Oct 2019, 6:53pm | Permalink
Hello sir I am resident of Bharath Nagar, kowkoor. Staying near rajivgruha kalpa 37 apmt sir our lane street light is not working since last few months, it's so dark at night Nd we don't have proper roads also and also we are facing so many problems due to dis functioning of the street lights major problem is with snakes we have small kids and unable to walk through at night..... Kindly go through the issue... Thanking you ...
K.jeevan kumar on 26th Oct 2019, 1:33pm | Permalink
Hello sir Iam residency of ramnagar near ramalayam.
The drainage over flows 24×7.. and we are unable to walk...and when rain comes its too horable.pls cooperate as early as possible.
Sima likhar on 26th Oct 2019, 8:53am | Permalink
I am residing Huda colony c3-81 near water tank chandanagar few days befor our neighbours shifted to another place . So to to give house on rent owner hire person s for cleaning..after finishing their cleaning they dump all wastage like papers bottles paint wastage in front of my place .no one came to clean the colony.please clean as early as possible
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