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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
1891 - 1905 OF 1948 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
shaik waheed on 11th Jun 2015, 9:54pm | Permalink
I m a resident of khader bagh indra nagar hyd address 13-6-437/a/84 drainage problem frm many years kindly plz solve aur problem because Ramadan is frm 19th june no one is coming to check also
shaik waheed on 11th Jun 2015, 9:48pm | Permalink
I m a resident of khader bagh indra nagar hyd address 23-6-437/a/84 drainage problem frm many years kindly plz solve aur problem because Ramadan is frm 19th june
Manjusree K on 31st May 2015, 8:46pm | Permalink
I am a resident of Plot No: 122 A, MLA colony, Road No: 12, Banjara hills, hyd-34. In front of our apartments there is a big dump of garbage and we requested to shift it to some other vacant place because it is causing lot of nuisance with buffalows dogs, cocks eating the garbage and throwing on the road. It gives stinking smell throughout the day and night. We are forced to live in closed doors. Please shift the garbage bins from here and let us live in hygienic conditions. I feel Hyderabad will never go forward with these garbage dumps and sanitation problems. I hate these circumstances.
N Chandra kanth on 10th May 2015, 10:22pm | Permalink
I N .chandra kanth .a resident of old maruthi nagar ..DMRL x crossroads ....suffering from traffic problems caused by lorry drivers in our areas since 2008 I request all ghmc officials take immediate necessary actions..the lorry owners are doing goondaism in colonyy ..harassing women on I sincerely request higher authorities to take stringent action against those culprits..who are doing sandmafia city...thank you sir..
Joseph on 10th May 2015, 6:19pm | Permalink

We Residence of Archana Apartments, Golconda 'X' Roads, Musheerabad, Hyderabad. Our Apartments Entirely filled with drainage water since one week and this is happening often when the Main Road Gutters are Blocked. Our Apartments base is located in depth parallel to main road, and thus the slope of the main Road Gutters will be towards our Apartment and when those Main Road Gutters are blocked, the drainage water is entirely filled into our Apartments with which there could be very Dangerous to Health.

Please do the Needful and kindly take the Action immediately.

Residence of Archana Apartments,
Beside Hebron Church,
H.No: 1-1-573, Golconda X Roads,
GandhiNagar, Hyderabad, 500020
K Sri Hari on 29th Apr 2015, 9:22am | Permalink
Dear sir,

I am a resident at Yapral main road.

Near my house an open place is filled with heaps of garbage.The foul smelling garbage turned life to be miserable.The garbage has turned to be breading place for flies and mosquitos.An epedamic is expected due to unhygienic conditions.The garbage place is burned with fire by municipality workers which has made difficult to breath and danger of fire spreading to residents house is always danger of causing loss of live and damage of wealth.please take action to remove the garbage the life of residents is always in danger.
V.Suresh Goud on 6th Apr 2015, 6:19pm | Permalink
My. Name Is V. Suresh Goud Staying at Eshwarammabasti Near E- Seva ,Domalguda In our Street Last Pole Street Light Is Not Blowing past one Month Small Childrens are faceing problem , please Rectify it soon . Thanking You From All Basti People.
k mohan reddy on 2nd Apr 2015, 12:58pm | Permalink
no one is lifting the phone even after calling a this number 155304 for nearly 50 times. what is the need for attaching this number if no one lifts the phone,by the way we have a complain that street lights are not working im rakshapuram colony santoshnagar hyd ploe nos.1612089043/028,1612089043/027.
SureshGoud on 13th Mar 2015, 5:34pm | Permalink
Respeced Sir, My name Sureshgoud staying at Domalguda GHMC doing Good Work at (Graveyard Narayanaguda Smashanavatika ) but one thing Sir , All big big stones & waste materials are Dumping near Eshwaramma basti side Houses, Please Replace that Stones& wastematerials. Thanking You sir,.
Raju on 1st Mar 2015, 3:17pm | Permalink
Water plant in household area
Hello Sir,

Subject: Water plant in house hold area decreasing the water level depth by 80 feet within 18 months of plant operation. It seems to be illegal business to us

Request you to consider this complaint and act to this according with the highest priority where in there is a water plant being operated around 3 years with in household area despite of local agitation. Now the ground level water depth has decreased to 125 feet where we used to get water from well around 2011 (water is accessible from 25 feet).

We cannot see any name / recognized number for the water plant around its premises and the water is transported in night shifts. we see this as a pure illegal business but cannot comment more on this.

Can you please look into this issue at priority and take necessary action on illegal water business.

landmark: Near bharath nagar busstop.

near by house addresses :

old safilguda, malkajgiri, secunderabad.

Thanks a lot in advance.
KSP RAO and others on 24th Feb 2015, 11:23pm | Permalink
Dear Sir,
Sub: Reactivation of the approach road for the residents and pedestrians at New Mettuguda Near Railway Cabin.-Reg.

We are the residents of New Mettuguda and Kesavnagar colony facing lot problems to reach Seethafalmandi, Chilkalguda due to non availability of approach Roads.

We would like to bring to your kind notice the 40feet approach which connects to Chilkalguda, Seethafalmandi and Mettuguda. Thousands of people are having the connectivity problem to Mettuguda, Sitafalmandi Railway Station , Schools and hospitals and shopping Malls.

Hence we request you to please look-into the matter and instruct concern authorities to lay the Road fully.

Hoping a supportive approach from your end.
k v varadaiah on 18th Feb 2015, 4:38pm | Permalink
I am a resident of SMR Vinay Symphony, Indiranagar, Opp: brahmakumari Ashram, Gachibowli. It is brought to your notice that road from PellelaGopichand Badminton Acadamy to GPRE Quarters is not cleaned / sweeped regularly. Now, thesaid road is busy road and there is heavy commute on the said road. The drains on the both sides of the road are full of filth and the food suppliers/ hawkers/ are throwing dumping leftover food/ waste in the said drains. The street lights are also not illuminated. Request necessary action toregularise cleaning / sweeping the roads and provide street lights.
MADANMOHANREDDY.G. on 31st Dec 2014, 6:49pm | Permalink
In front of my house on footpath one gulmore big tree is dead and request the concerned GHMC authourites to take necessary action to cut and remove the tree.
Name&address;K.kamala Reddy,H.NO;12-2-420/3,AlapatiNagar,Gudimalkapur,MEHIDIPATNAM,Celln no;9392878346.
g.venkatesh on 31st Dec 2014, 11:54am | Permalink g.venkatesh.ashoknagar3-7-105/1/2 NFC ECIL MALLAPUR.
Draneg pipe pagilindi.6moth authundhi.domalu akkuva ayae .dayachesi thodarga ayee vindaga chudandi .plz...
Habeeb Mohammed on 16th Dec 2014, 8:52pm | Permalink
Respected Sir,

The street light in Salala Nagar, Santosh Nagar, (near the community hall) is not working for the past one week. The residents of the colony are facing lot of hardships due the darkness.

Kindly do the needful.

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