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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
1876 - 1890 OF 1896 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
HEMANT on 21st Jun 2014, 4:03pm | Permalink
This is Hemant masabtank, Hyderabad - 28. In our locality street lights are not glowing since 24 months, I have been complaining so many times to the consult authorities, but their is no action regarding the glowing of street lights, please rectify the street lights in our line as soon as possible.
G C Solomon on 21st May 2014, 7:05pm | Permalink
Need for safe roads
Good roads is basic element of urban infrastructure, but that’s far too neglected by our civic bodies and other concerned authorities
These potholes filled roads are putting lives at risk.
These killer roads , not only cause serious injuries, these are also dangerous, as there have been instances of such roads having claimed lives of motorists, not to mention miscarriages suffered by pregnant women
People and vehicles are prone to damages due to civic neglect and government’s indifference towards the tax-paying citizens.
Making roads safer should be among top priority, to prevent any further injuries and deaths caused by bad roads.
Whenever such incident happens, civic and other concerned authorities try to make some false promises, but not much efforts are put into implementing those plans. Soon its all forgotten, without any accountability.
Recently GHMC prepared a comprehensive action plan for development of the roads to maintain them including footpaths, dividers, storm water drains and laying of common cable ducts, etc,
It had to be stalled, due to poll code, hope this takes off as soon as possible, other wise its forgotten, and would be delayed further, citing possibility of roads getting damaged due to fast approaching monsoon. Wonder how many people need to die before the concerned authorities start doing their duty
Also would like request you to kindly enforce better traffic management.

Also its sad to notice that many bus stops do not have shelters, and people are suffering in scorching heat and are prone to get drenched in the rains, which are fast approaching.
hemant on 26th Apr 2014, 8:28am | Permalink
This is Hemant masabtank, Hyderabad - 28. In our locality street lights are not glowing since 24 months, I have been complaining so many times to the consult authorities, but their is no action regarding the glowing of street lights, please rectify the street lights in our line as soon as possible.
hemant on 26th Apr 2014, 8:23am | Permalink
I complaint for street lighting in masabtank creasent tower lane in night popele are come and drink in my lane thete is no street light I completed but he dont have stock since two yers what can I do sir please help me
Emmanuel. on 8th Apr 2014, 1:41pm | Permalink
Dear sir,

This is the Repeated Complaint about the Drainage Blockage in Road No.4,Humanpeta,Malkajgiri, land mark Opp. Nikitha Apartment. Since the Main line for the Drainage is getting blocked & resulting which we are facing problem instead of going out in the main line the drainage water is coming out & going from our door step,because our residence is low from the road H.NO.18-130,

Request you sir, please kindly look into it very urgently. Please kindly do the needful at earlist.
Thanking you sir,

Rd no. 4,Hanumanpeta,
Malkajgiri, Hyderabad.
contact no 9676307217
Madhu on 20th Feb 2014, 12:17am | Permalink
I have lodged complaint against not lifting the garbage from the street 11, Baghlingampally Division and the Regd No: 2014-02-W068751, When a person contacted me via voice mail regard the perusal of complaint, I directed him the location and place to lift the garbage but unfortunately the problem was not solved. So as remainder, I have again lodged the the complaint on same issue REdg No : 2014-02-W068889 and when problem still not solved. So, I have to lodged the complaint third time and regd no: 2014-02-W068958 and still the problem is not solved.
ghulam ahmed khan on 26th Jan 2014, 3:47pm | Permalink
shop no 16-1-487/2/4 shop name:india stationners and decoration sayeedabad hyderabad. till yet this shop is not encrough by ghmc. so plese hence we request that pls take necessary action because out of from 4 shops only one shop is still land
T. Rama Rao on 5th Jan 2014, 9:50pm | Permalink
This is T.Rama Rao, Plot No. 59, Vaayuja Homes, Mayuri Nagar, Miyapur, Hyderabad - 50. In our locality street lights are not glowing since 6 months, I have been complaining so many times to the consult authorities, but their is no action regarding the glowing of street lights, please rectify the street lights in our line as soon as possible.

With Regards
T. Rama Rao
T. Rama Rao on 6th Jan 2014, 11:06pm | Permalink
Dir Sir/Madam,

Thanks for resolving one street light. But other street light was not glowing, kindly fix one more street light at the starting of the street line or middle of the street line. Please rectify the one more street light in our line as soon as possible.

If possible, kindly provide the customer care number to contact further issues.

With Regards
T. Rama Rao
ravi p on 5th Dec 2013, 8:26am | Permalink
sir/madam i resident of miyapur. i have complained so many times that street light is not working properly from last 3 - 4months and due to road widening and improper speed breakers so many accidents have occurred and from past 15days we are complaining to so many people and its of no use. Sir kindly verify and fix the problem so that it is useful for many people.
address: Ayyappa Residency
opposite to government primary school,
krishna sai enclave,
phone no 9866577707
rajasree on 11th Nov 2013, 7:25pm | Permalink
it will at last 2days to solve problem of street lighs what is use of 24x7 than the ghmc shd improve
rajasree on 11th Nov 2013, 7:22pm | Permalink
my name rajashree in colony no street lighs problems no mantanens properly every 15 this problem is causing kamalapuri colony pashe 3 near banjarahills road on 2 sagar socity
srinivas on 1st Oct 2013, 9:18am | Permalink
H.No- 16-127 Mr.Rama Rao unauthorised lift construction on road occupying about 4 to 5 feet public road, please stop
Sridharan Karthik on 21st Sep 2013, 4:50pm | Permalink
we are residents of Maruthinagar,malkajgiri Hno:4-31 we have already given many complaints about No road and street lights at our lane Maruthinagar,malkajgiri Hno:4-31 circle-17 municipal. Duw to an illegal construction of compound wall on government road we are not having cement road in our lane and no street lights.No action have been taken so far although we have already gave many complaints to consider our request and to grant our lane with a road and street light, in municipal office but they are saying that already our lane got sanctioned a cement road and street light.Even the counciller has given the same statement But we cant see any cement road or street light in our lane. it is a crime and how can municipal office and the authorities give such irresponsible response. we request concerned authority to look the above matter immediately since residents of Hno: 4-31 and Hno: 4-30 are facing many problems mainly in rainy days the water is getting stagnent and the sand is totally getting slippery and its making a big problem for us to walk and its really making a mess please give quick response regarding this issue as we are fed up giving complaints going to municipal daily and they are not taking any action .
haridas mandal on 26th Jul 2013, 9:48pm | Permalink
Unless a rejoinder / reply is seen against each comment this is not going anywhere..we will be fooled into believing that GHMC has now become proactive..
Just about 50 meters from my 25 Flat Apts ( GK's Ushodaya SV Colony RK Puram right at the 90 degree bend a multi-storey apts is coming up which is closed from all other three sides with barely any side clearences..It is being in such a hurry inconveniencing each one of us as loaded lorries, cement mixtures are all lined up on the only road available to us..God knows who are all signatories to the approved plan if any..That's where the GHMC Malkagiri is failing..Urban planning is failing..Builders having their bribing people all around.
Dr.S.Jacob George on 16th Jul 2013, 8:11pm | Permalink
i have loged acomplait with GHMC web site on june 18th and reminder on 29th, complaint no 2013-06-WO30677 18.6.013and reminder no2013-06-WO32036 dt 29.6.013 but to date except for one employee who came to verify my complaint no action is taken to end the illegal commercial activities in a residential premises 1-8-104 macleodguda, behind wesley boys High School, next to marwadi Hindi Vidyalaya, Secunderabad-3... kindly direct the concerned authorities in GHMC secunderabad division to end the torture that i am facing because of this illegal renting of a residential house to a eatery joint with 8 to 10 workers living and creating public nuisance through the day.
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