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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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Venkateshwar Rao Pudhari on 19th May 2020, 9:34pm | Permalink
Dear sir, I am Venkateshwar Rao P,. D. No.4-2-175/39/1 Fortune Avenue, Kowkoor, Secunderabad. I wish to inform you that infront of my above said house street light not glowing since last 4 days. So please look into the matter and resolve the issue.
Gupta glass & plywood on 19th May 2020, 4:18pm | Permalink
Hello Sir/Madam,
Metro rail works department has fixed drain pipe on pillar #C1453 at ameerpet X roads. They have left the drain pipe open on the road.when contacted and asked them to drop the drain pipe in any nearby mainhole they neglected our request and said that the drain pipe will drain the rain water on the main road unless instructes by the GHMC to do so. Please issue the necessary instructions to the concerned authorities to fix this problem
Gupta on 31st May 2020, 2:54pm | Permalink
Gentle reminder for the above grievance. Now that rainy season has started, the metro drain pipe water will accumulate in front of my shop as the road is tilted towards the shop. Please take necessary action to fix this issue asap.
Thankyou
RAGHAVENDRA on 19th May 2020, 7:31am | Permalink
Sir, Very sorry to bring to your kind notice that in GANDHINAGAR the water supply is not regular in a fixed time everyday .Even the quantum , duration of water supply varies a lot with force also.Last week abruptly water supply was there for 6- 8 hours with little force. No person is taking responsibility...
Dr. D. ManikyalaRao, Advocate, on 17th May 2020, 7:35pm | Permalink
I am Dr. D. Manikyala Rao, Advocate, 75/3R.T, Satya hanuman Residency,sanjeevareddy Nagar, Hyderabad, 500038 and my complaint is that large branches of tree fell on the road due heavy rain and gusty winds on 16thMay 2020 and the branches have completely blocked our gate and it has become impossible for us to move out of our apartment in cars and it's causing lot of inconvenience to the public and so i request you to kindly address the problem problem immediately
C Yadagiri on 17th May 2020, 11:52am | Permalink
Sir
I stay at h no.6-1, dee Nagar, chintal, next to shah theatre, Hyderabad. Drainage pipeline has been over flowing since one week from the main hole on the main road , infront of my house. People Getting fever because of this drainage. Pl do needful at the earliest.
AMEY VIKRAMA YADAV on 15th May 2020, 8:27pm | Permalink
sir,I am Amey Vikrama Yadav and iam class 5th student of Pallavi Model School. I want to give you thanks for saving our country from COVID 19 . I onces again thankyou FOR YOUR COMING OUT OF YOUR HOME LEAVING FAMALIES IN SAVING THE SOCIETY.
C RAVINDER REDDY Mob 944068584 on 14th May 2020, 10:48am | Permalink
Under the continuing Lockdown we are facing pure water problem due to breakdown of Water Purifier as now service providers are expressing inability to attend to the calls for repair.
Since PURE EATER too is an essential item kindly arrange to give relief to such SERVICE PROVIDERS
Venu Gopal on 14th May 2020, 9:29am | Permalink
Sir,We are staying at Mythrinagar,Road No.7, L B Nagar, Behind Aware Global Hospital,Biramalguda. The Garbage Lifter in our lane every fourth day is coming to collect the Garbage, due to this garbage is accumulating huge quantity and bad smell coming, when we ask Garbage Lifter why are you not coming alternate day, his reply was I went to my village like this he is reply. Also bring to your notice that the next lane of our house another garbage lifter is coming every alternate day. Kindly give instruction or arrange alternate person for Garbage Lifting.
Ramesh on 12th May 2020, 11:50am | Permalink
Hi Sir we are staying in chandanagar ,No C2-2,Lig ,Huda Colony.Here Here Garbage cleaning people are demanding 100/- per month effective from 1st January 2020previously they are collecting 50/- per month. If we ask them they are saying GHMC not paying salaries to us that's why we are collecting money. Is this true please let us know, I tried to calling to GHMC customer care number it is not getting connected.Please respond to my request

Thankq sir..
Kasina sivannarayana on 10th May 2020, 5:40pm | Permalink
There is a chicken shop in middle of residential flats. There is bad smell , mosquitoes and house flies and they won't even clean the place . All the people who are living nearby are facing lot of problems.

Shop name: Sagar farm

Shop Location: LIG 121/3, beside ambedhkar statue4th phase kphb colony
Hyderabad-72
Shwetha agre on 10th May 2020, 12:52pm | Permalink
Aero View towers, shamlal building, begumpet.
Sir I am single parent after struggling a lot with apartment association I dint got my problem solution. Sir as per your ghmc garbage picker he use to come daily and regularly on time at 7am, but here in apartment more than 50% flat owners are throwing there garbage starts at 7.30 and the garbage will remain till next day morning, I requested every one and even in association that before 7am you please clear your garbage ,and keep the day garbage at home in a closed dustbin until. But I am suffering a lot from unhygienic oxygen,mosquitos, snakes, as I stay at the ground floor which is near to entrance gate, and the garbage drums are kept in front of my door itself,
Its my humble request sir please look after my issue at the earliest,
Kindly treat it as my humble request, I dint mean any complaints against your employees.
Thank you so much
Ahmed Nawaz on 10th May 2020, 6:06am | Permalink
Respected Sir, Iam Ahmed Nawaz from Tawakkal Nagar, Ameerpet, Hyderabad.
We have lots of mosquitoes in our area.
Please send mosquitoes eradication medicine .plz sir
Asif on 10th May 2020, 5:02am | Permalink
We are suffering from bad smell and mosquito near langer house Tipu khan bridge. Apartment Madhu parridge in our local area venders chicken shops are duping waste material in musi river sir please take action
Md Jaffar on 8th May 2020, 3:55pm | Permalink
respected sir My name is Jaffar from Chandrayangutta bandlaguda behind Anmol garden Function Hall Hyd.TS here Dranage Issue Water flowing in Area Bad smell is Coming During Month of Ramadhan Do clean as soon As possible.
Praveen Kumar on 7th May 2020, 8:31pm | Permalink
Hi sir this is praveen kumar I'm from old ghasmandi raniguanj secunderabad in my area street light not working from Last 3 near govt Audaiah Memorial High School can you please solve the issue
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