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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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C RAVINDER REDDY Mob 944068584 on 14th May 2020, 10:48am | Permalink
Under the continuing Lockdown we are facing pure water problem due to breakdown of Water Purifier as now service providers are expressing inability to attend to the calls for repair.
Since PURE EATER too is an essential item kindly arrange to give relief to such SERVICE PROVIDERS
Venu Gopal on 14th May 2020, 9:29am | Permalink
Sir,We are staying at Mythrinagar,Road No.7, L B Nagar, Behind Aware Global Hospital,Biramalguda. The Garbage Lifter in our lane every fourth day is coming to collect the Garbage, due to this garbage is accumulating huge quantity and bad smell coming, when we ask Garbage Lifter why are you not coming alternate day, his reply was I went to my village like this he is reply. Also bring to your notice that the next lane of our house another garbage lifter is coming every alternate day. Kindly give instruction or arrange alternate person for Garbage Lifting.
Ramesh on 12th May 2020, 11:50am | Permalink
Hi Sir we are staying in chandanagar ,No C2-2,Lig ,Huda Colony.Here Here Garbage cleaning people are demanding 100/- per month effective from 1st January 2020previously they are collecting 50/- per month. If we ask them they are saying GHMC not paying salaries to us that's why we are collecting money. Is this true please let us know, I tried to calling to GHMC customer care number it is not getting connected.Please respond to my request

Thankq sir..
Kasina sivannarayana on 10th May 2020, 5:40pm | Permalink
There is a chicken shop in middle of residential flats. There is bad smell , mosquitoes and house flies and they won't even clean the place . All the people who are living nearby are facing lot of problems.

Shop name: Sagar farm

Shop Location: LIG 121/3, beside ambedhkar statue4th phase kphb colony
Hyderabad-72
Shwetha agre on 10th May 2020, 12:52pm | Permalink
Aero View towers, shamlal building, begumpet.
Sir I am single parent after struggling a lot with apartment association I dint got my problem solution. Sir as per your ghmc garbage picker he use to come daily and regularly on time at 7am, but here in apartment more than 50% flat owners are throwing there garbage starts at 7.30 and the garbage will remain till next day morning, I requested every one and even in association that before 7am you please clear your garbage ,and keep the day garbage at home in a closed dustbin until. But I am suffering a lot from unhygienic oxygen,mosquitos, snakes, as I stay at the ground floor which is near to entrance gate, and the garbage drums are kept in front of my door itself,
Its my humble request sir please look after my issue at the earliest,
Kindly treat it as my humble request, I dint mean any complaints against your employees.
Thank you so much
Ahmed Nawaz on 10th May 2020, 6:06am | Permalink
Respected Sir, Iam Ahmed Nawaz from Tawakkal Nagar, Ameerpet, Hyderabad.
We have lots of mosquitoes in our area.
Please send mosquitoes eradication medicine .plz sir
Asif on 10th May 2020, 5:02am | Permalink
We are suffering from bad smell and mosquito near langer house Tipu khan bridge. Apartment Madhu parridge in our local area venders chicken shops are duping waste material in musi river sir please take action
Md Jaffar on 8th May 2020, 3:55pm | Permalink
respected sir My name is Jaffar from Chandrayangutta bandlaguda behind Anmol garden Function Hall Hyd.TS here Dranage Issue Water flowing in Area Bad smell is Coming During Month of Ramadhan Do clean as soon As possible.
Praveen Kumar on 7th May 2020, 8:31pm | Permalink
Hi sir this is praveen kumar I'm from old ghasmandi raniguanj secunderabad in my area street light not working from Last 3 near govt Audaiah Memorial High School can you please solve the issue
Raju on 6th May 2020, 10:20am | Permalink
Hi sir I'm Raju from indiragandhi puram fathenagar drainage waist thisi ma room mundhu pettaru one month completed but waist is not removed. Bad smell is coming.. Plz clear sir
Raju on 6th May 2020, 10:18am | Permalink
Hi sir I'm Raju from indgiragandhi puram fathenagar drainage waist thisi ma room mundhu pettaru one month completed but waist is not removed. Bad smell is coming.. Plz clear sir

This is Raju 8179948107
Muskula Ram Reddy ph no 910046 on 6th May 2020, 7:45am | Permalink
Drainage water is flowing continuously last three days bad smell is coming ghmc staff is not cleaning our road since last 3 months. Cable cantactor is not cleaning the sight ( cablekoraku thavvina waste material roadpy vadilesi velladu.)road no 70 jubilee hills.
Plot no 38/A plot no 38/B Huda enclave residents.
Ram Reddy Muskula on 6th May 2020, 7:55am | Permalink
Please take necessary action ???? drainage water is flowing on the road badsmell iscomming ghmc staff not cleaning the roads last 3 months cable cantactor leave waste material onthe road please take immediate action ???? thank you sir.
Ram Reddy Muskula phone number 9100462191
Plot nos 38 /A 38/B HUDA ENCLAVE road no 70 Jubilee hills
Rani on 5th May 2020, 11:33pm | Permalink
I am from Nacharam.There are lot of mosquitoes at my place.can someone send the team with tht mosquitoes medicine and street light also not working in Raghavendranagar near kamala school street nubr :7 Annapurna colony pole nubr 1409 and 1411 are not working form last 4 weeks so plz solve the above issue sir..
Vijay Kumar on 4th May 2020, 12:29pm | Permalink
Hi sir
I'm vijay staying in ramachandrapuram (112)division, h-no 5-102 srinivas Nagar colony.
From many days drainage water coming in to the house.drainage system blocked with sand.
Please do the needful
Thank you
ASHOK CHAWLA. MOB NO. OF MY MR on 4th May 2020, 12:18pm | Permalink
SIR. I ASHOK CHAWLA LIVING IN OLD ALWAL.REQUST YOU TO SEE URJUNT THIS MATTER. ALL FLAT 14.OWENERS ARE PUTINT THEIR GARBAGE IN STAIR IN EACH FLOOR .AS IT IS DANGEROUS FOR CORONA VIRUSES. TO BE .AS GARBAGE IS COLLECTED IN TWO TO THREE DAYS. COMPLAINT WAS DONE ON 4.APRIL ON 100.POLICE NO.THEY VISITED BUT NO HELP
ALSO MANY FLAT OWENERS INCLUDING RENTED FLAT GO TO TERAS FOR WALKING AND JUMPING.BETWEEN 6.PM TO 8.30.PM. KINDLY TAKE ACTION.AS I LIVE IN 5 FLOOR.TOP. AND NOCIES ARE CRETED. THERE ARE 15.FLATS.TOTAL INCLUDING MYSELF. I AM A ACTOR IN BOLLYWOOD. ADDRESS. RAVITEJA APPTS .PLOT NO 227/228. SURYANAGAR LAST BUS STOP OLD ALWAL. SECUNEDERBAD.500010.
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