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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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Bhaskar Reddy on 29th Oct 2019, 4:48am | Permalink
Dear sir/madam,
This is complaint against noise pollution due to ongoing construction in Kalapuram basti, Miyapur. The construction work starts very early in the morning around 5:00 and daily , even on holiday, some or the other heavy vehicles come at site around 4:30am creating lots of noise during unloading. During the work, the cutter , the other cement machine create lots of noise disturbing the neighbours. Request you to please look into the matter quickly
Madhavi on 7th Nov 2019, 3:19pm | Permalink
Sir did u get any reply from GHMC . Plz help me i have same concern here
Bhaskar Reddy on 29th Oct 2019, 4:53am | Permalink
To add more details- this is residential Area, near road no. 11
Resident on 27th Oct 2019, 5:32pm | Permalink
Dear Honourable Sir/Madam
I would Ike to bring to your attention to illegal construction and encroachment onto public land. Please inspect survey no 165 & 166/1 Gooncha Hill near Ocean Park. The new constructions are illegal and not authorised to build.
I am raised issue to the owners and builders but they are very hostile and determined to break the government laws.
A HEMALATHA, Bharath Nagar, Ko on 26th Oct 2019, 6:53pm | Permalink
Hello sir I am resident of Bharath Nagar, kowkoor. Staying near rajivgruha kalpa 37 apmt sir our lane street light is not working since last few months, it's so dark at night Nd we don't have proper roads also and also we are facing so many problems due to dis functioning of the street lights major problem is with snakes we have small kids and unable to walk through at night..... Kindly go through the issue... Thanking you ...
K.jeevan kumar on 26th Oct 2019, 1:33pm | Permalink
Hello sir Iam residency of ramnagar near ramalayam.
The drainage over flows 24×7.. and we are unable to walk...and when rain comes its too horable.pls cooperate as early as possible.
Sima likhar on 26th Oct 2019, 8:53am | Permalink
I am residing Huda colony c3-81 near water tank chandanagar few days befor our neighbours shifted to another place . So to to give house on rent owner hire person s for cleaning..after finishing their cleaning they dump all wastage like papers bottles paint wastage in front of my place .no one came to clean the colony.please clean as early as possible
Srinu Gajjala on 26th Oct 2019, 3:28am | Permalink
Hello sir,

Complaint on Lakshmi grabbing government Land,

Sir Lakshmi a 40sq yard's patta holder grabbed government Land on her husband name mallesh with house no 10-3-33/3 east marred pally land mark near jagruthi apartment can you please visit and take appropriate action, we have given complaint in collector office local MRO office we have all the documents as our patta land is also she has included and grabbed not sure what to do so i am complaining also we have filed a case in court with case no 164 of 2013, can you please visit the site and take appropriate action please help.

Thanking you,

Yours sincerely,
Srinu Gajjala
Abdul Aleem on 24th Oct 2019, 8:52pm | Permalink
Dear Sir kindly visit Indira Nagar phase 2, Near Bharat function hall Moula ali, here from past one month rain water from NFC is being released into the colony and because if which few roads are filled with waste water and mosquito havoc also increased and snakes also been spotted multiple times near open areas. Kindly VISIT and take necessary action to rectify this problem.
L Anouradha on 24th Oct 2019, 12:53pm | Permalink
Good morning sir, We stay at Vinayak Nagar, near Old Safilguda, GHMC workers are cleaning Deena Dayal Nagar which is very next to our colony on very regular basis and they never come for cleaning our streets. When ever I am approaching them for reason, they were saying that It has very narrow roads not required much cleaning. But we found everywhere garbage and waste civil work materials thrown on the roads lying for months together near every houses.

I will request the officials to look in to the matter and instruct them for doing so.

Thank you,

Regards.
Nitin on 23rd Oct 2019, 11:45pm | Permalink
we people of bandlaguda jagir daily we All go to schools, colleges, offices but the roads of our area are too bad our bikes frequently get punchered due to the situation of roads over hear I my self request to governments that please take a seviour action on this complain and no politician is bothered about this thanking you
Ganesh Kandregula on 23rd Oct 2019, 10:46am | Permalink
Hi GHMC Team,

My builder Kuppam Sasikanth (9 Star constructions) is constructing an illegal cellar construction at 9 Star Rainbow apartment, Plot 308/309, Prashanth Hills, Raidurgam, Gachibowlli, Hyderabad. He has been told by us many times not to do the cellar construction inspite he did so we the apartment association has filed a complaint at GHMC Grievance board .He is completely going with deviation and constructing an illegal cellar, This causing so much trouble to the families which are residing in the apartment.

Almost from 1.5 years this issue is troubling us from the builder. Can you please advise or look into the issue and do the necessary action on this illegal construction and help us on this problem.

Best Regards,
Ganesh
Gayatri Devi on 22nd Oct 2019, 10:30pm | Permalink
Hi,

This is regarding municipality garbage collection people. They are not coming to street ,which is situated near Shiva nagar water tank, allwyn colony, Kukatpally-500072. If we want to give our garage,we have to go to other street. Although they are demanding money to collect that garage. If new tennants come,they have to pay advance money. They are behaving very rude. Please consider it .

Thanks and Regards
Gayatri
P SUDHIR REDDY on 22nd Oct 2019, 3:49pm | Permalink
I am residing at Plot No.45, Balaji Nagar, Kukatpally, behind OMNI Hospital

Before our house they are putting Garbage and we feel a doubt on the hospital or SSN logistics beside our house. And sometime they are burning the garbage which is getting stringent smell and also there are mosquitoes around it which may also causes viral fevers
Trinadh on 20th Oct 2019, 9:17pm | Permalink
Dear Sir/Madam, I am from KPHB. This is regarding a pot hole beside the left side of new flyover, approx. Opposite to Manjeera mall (while going towards JNTU). There is a pot hole, which is not visible due to darkness, since there are no street lights. While we were traveling on two wheeler today around 7.15pm, we had to pass through a pot hole, which we didn't expect & couldn't find/estimte the depth & size. That existing in between the road, which can't be predicted by anyone in darkness. Due to sudden turblence while passing through that, my wife has fallen down and got injured at multiples places. My daughter stood front, her upper abdomen hit to the handle. By God's grace we got survived despite multiple vehicles passing continuously from back. Requesting your immediate action & attention to avoid reoccurrence of the same with any other person that turn into a life threatening accident. Also this is the same from Niampet to Bachupally & Pragati Nagar to Bachupally. Kindly make a visit and do the that will prevent many incidents/ accidents.
K vijaya laxmi on 20th Oct 2019, 1:32pm | Permalink
Hello sir I am sending this msg from Alwal. My complaint is regarding increased cases of dengue. Why the cases are increasing, what precautions government is taking. Public are not seeing any action on this. I begg you GHMC please do care of water and dengue prevention. ???????????? do the work and take the appreciation from the public.
K. Balaiah on 20th Oct 2019, 8:39am | Permalink
Hi sir, we are from hanuman Nagar Jaipuri Colony road no. 14. Here the drainage water is flowing since 1month. We are unable to bear the smell and causing deadly diseases. Request you to check and solve the problem.
K. Balaiah 9849635282
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