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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
16 - 30 OF 1178 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
K VIJAY KUMAR on 30th Jul 2019, 12:39pm | Permalink

J v on 30th Jul 2019, 8:43am | Permalink
Power to bore water is being removed for our apartment since 4 days and we are facing severe water problem. Authorities are saying they will come for checking bore and give power. But this is not happening. Sai Sree Residency, Madhava nagar, Miyapur
Sudheer on 29th Jul 2019, 7:33pm | Permalink
Beside our resident in sowjanya colony plot no. 27, all the garbage is being dumped over, that is govt. Land due to which kids are suffering with dengue and malaria. Kindly do the needful
Vani Reddy on 29th Jul 2019, 10:20am | Permalink
The ghmc commissioner ,
Nanakramguda, hyd

Dear sir/madam
This is to bring to your notice about the water stagnation , drainage water, and bad roads in Nanakramguda near Keystone School.
The road leading to Keystone and Sri ram universal school in Nanakramguda is really really bad and it's an issue of kids safety.
And there is drainage water stagnation right in front of Keystone school. Which is leading to lots of mosquitoes. And kids are falling sick . Few kids are tested positive for Dengue. Repeated requests from school authorities to GHMC are in vain and neglected.
Some action has to be taken, it's a matter of our kids health and safety.
Hope GHMC reacts on this and takes necessary actions.
Mohammed Mujaheed on 26th Jul 2019, 12:47pm | Permalink
Drainage leak at Manikonda Pupalguda road near - GHMC Sports complex. It has been 15 days since the problem we are facing. Smell is unbearable, kindly take necessary action immediately. Our healths are at risk.
Saleha Tabussum and Shahabuddi on 26th Jul 2019, 8:27am | Permalink
Dear Sir,

I want bring you notice that one of my nebour illegal construction started and he don't have permission not even brother to give some space. Already we raised complaint in GHMC and corporate but no response from GHMC Team,
Below is the location Radha Krishna housing society 14-15-156-25/26B New Allahpur Road Besdie MJ function Hall borabanda, 500018
Sharath kumar on 24th Jul 2019, 1:29pm | Permalink
This is Sharath Kumar from near Gandhinagar Ramanthapur Hyderabad from the past one month the drainage was not cleaned near my raise many diseases and house water is contaminated due to the leakage of drainage please kindly to reslove the issue
Ramesh, IT employee, Mob#810 on 24th Jul 2019, 12:32pm | Permalink

We are facing garbage blocking due to stems which was caused because of electric department.. In 15 days ago the electric team had came and the trees where ever trees are touching electric wires and that stems throughout in drainage canal which is stopping all the plastic and water bcz that we are getting bad smell and may leads to viral fevers.. Your immediate action will help the people...

Cause address: Road no 14, Ganesh Nagar, near st. Francis's school. Quitbullapur our(chintal - Bala nagar)
Jaya Mazumdar on 23rd Jul 2019, 12:41pm | Permalink
I have complained for street light not working at Shiva Nagar Colony, Pillar no 155,Hyderguda.
The complaint has been attended immediately and rectified. GHMC prompt and timely work with great response by the staff and concern AE/AEE.
Sarada on 22nd Jul 2019, 8:09pm | Permalink
Dear Sir,

We are staying in Leelanagar, Ameerpet, Hyderabad. Daily we are finding more no of Monkeys in our area walls, gates and in trees.

We are finding very difficult to come out.

Please take them in to your custody safely and help us.

Thanks & Regards
M G K Sastry on 22nd Jul 2019, 7:27pm | Permalink
We stay at 1-4-252, Road no.7, East NewMaruthinagar, Kothapet, Hyderabad-35. Many persons are throwing garbage bags opposite our house in open place. Today dead body of a dog/pig was thrown on the road which is giving foul smell since morning. Please arrange to solve this problem immediately.

M G K Sastry
Ravikumar P on 21st Jul 2019, 6:11pm | Permalink

Dear Sir, This is to bring your notice of irregular collection of house hold garbage at yadamma Nagar,Alwal and they are very prompt and demanding to pay Rs 70.00 per Month with no Satisfactory work. This has been happening since many months.Please take action in this regard and confirm how much really have to pay monthly to collect the garbage.


P. Ravikumar
Srinivas on 20th Jul 2019, 6:52pm | Permalink
Respected sir, The drainage water is overflowing from manhole since 24 hours, lot of inconvenience
and bad smell to school children , puiblic who are passing nearby, fish market Road near my home plz help us
Musheerabad, fish market, 1-6-350, 500020
Kindly requested to Solve the issue
My name is srinivas
Phone number 9848605246
Ritik Thapliyal on 16th Jul 2019, 5:53pm | Permalink
Dear sir,
We are request to take Against the Garbbage and it make a bad smell .. I cant open my window that much how it give bad smell.. I kindly request you to please clean it..
Address 18-11-31/2 patel nagar east bandalaguda
Thank you
Y Shakunthala | 9490244245 on 14th Jul 2019, 10:28am | Permalink
Respected Sir,
We (Y.Shakuntala, SubbaRao Naidu,Prakas and Eshwaramma) would like to bring it to your kind notice the ongoing issue with regard to encroachment of the road of Sai Nagar Colony Tukaram Gate Near Prasanna Venkateshwara temple Lane, Secunderabad. Some of the people who are non-residence came with lawyer to our area to occupy the road which is situated north side of 20ft road whose house number is 10-5-781/1/A/1 located at.
This North side road is a 40 yrs old road and it contains a drinking water pipeline& Drainage pipeline with 5 manholes for entire colony and constructed by GHMC. This road is a residential and busy with all the people & their transport. Municipal commissioner was already authorized this road and it was also present in our area layout.
We are from senior citizens of the colony and spend our time submit a complaint on person/s to the town planning officer with all above mentioned evidence at Secunderabad GHMC office .
Requesting you to please take an action as early as possible, because the layer warned us that if there is no action from the colony people after 4 months then the wall will be constructed and road to be closed completely.
16 - 30 OF 1178 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
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