As many as 101 of the 161 complaints received by the Hyderabad Metropolitan Water Supply and Sewerage Board were resolved on the spot during the 'Praja Vaani' program held on Monday.
According to HMWSSB Managing Director M Jagadeeshwar (IAS), the main objective of the Praja Vaani programme is to facilitate direct interaction between consumers and top management so that grievances can be redressed at the earliest.
A total of 161 complaints were received at the Khairatabad Board Office from all parts of GHMC areas, including Asmangadh, Erragadda, Shapurnagar, Malkajgiri, Marredpally, Bhoiguda, LB Nagar, Mallepally and Gode-Ki-Khabar.
Jagadeeshwar said that 101 of the 161 complaints received were resolved on the spot, at Khairatabad. He said that most of the complaints were regarding billing disputes, onetime settlement, new water connections, change of name, metering disputes, and drainage problems.
The MD said that the Praja Vaani program is now being organized in all operation and maintenance divisions for the convenience of the public. A senior officer in the cadre of Director / Chief General Manager (E) attended the Praja Vaani Programme along with the General Manager (E) of the O&M Division concerned.
Apart from at the Board Office, several complaints were received at each division office as well.
complaint is given,but no one came to see it, but it is mentioned in the net says solved..how can they write as solved? happend 31st oct 2010. at madhuranagar,near sr nagar,hyd.
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