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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
526 - 540 OF 827 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
Shambhu rai on 23rd Feb 2017, 12:33pm | Permalink
There is no drainage in our area no road water on the road Bhavani nagar Mallapur Hno: 3-11-102/100p Kapda circled
Vani. K on 22nd Feb 2017, 11:24am | Permalink
Sir, neighbors are throwing adult diapers of their sick mother at the open land backside of my house and garbage throwing by all neighbours back side and in front of my house. Given complaint no of times to Ghmc app no response. House no1_5_585 /1/1,new Maruti Nagar community hall, road no 5
Upender Raj on 21st Feb 2017, 5:50pm | Permalink
Hi Sir, I have a very big problem the tree branches are falling frequently on my home because of that I have threat to our lives because of that fallen branches my home is damaged badly there is no one to take responsibility to cut the tree branches. When I visited ghmc office they told not belongs to them they only cut those trees which were exist in between electric poles i dont know what to do next kindly plz help me.
Ramesh on 21st Feb 2017, 1:23pm | Permalink
Sir, street light not coming beside our, bharath Nagar colony ramanthapur. Please repair immediately.
ramesh on 1st Mar 2017, 10:57am | Permalink
Not solved as on today why? How many days do u want to repair or replace the bulb.
RAMESH on 8th Mar 2017, 3:14pm | Permalink
ramesh on 22nd Feb 2017, 3:17pm
Post deleted.
Madhavi on 20th Feb 2017, 5:19pm | Permalink
My name is Madhavi resident of Kanajiguda Sai Sagar Enclave, my house number is 59. The owner of the house number 58 has put the drinking water pipe on 8-2-17 nd 9-2-17 cutting through the cemented road and has not filled the road with cement again after his work done. The contractor Mr. Pramod was responsible for the pipe to be laid, and the road to be cemented again but when contacted him on 20 -2-17 is not aware of the road not laid again, so please look into my complaint and do the needful.
Venkat on 19th Feb 2017, 11:40am | Permalink
Nizampet Bandari Layout Road No 5, builder violating rules and constructing apartment.
Ch.sadanandam on 19th Feb 2017, 10:50am | Permalink
Adarshanagarcoloney nagole 68 road no 1 h SUB drainage system problem in the colony .mosquitos are full plz solve the problem
Ch.sadanandam on 19th Feb 2017, 10:50am | Permalink
Adarshanagarcoloney nagole 68 road no 1 h SUB drainage system problem in the colony .mosquitos are full plz solve the problem
TEJAVATH BALU on 15th Feb 2017, 10:21pm | Permalink
Street lights are not working from 15 days . So please repair it GANDHI GIRIJANA COLONY inside in colony bulb not working please repair it.Please
Anna on 16th Feb 2017, 8:07pm | Permalink
Did they repair it?
Kumar on 15th Feb 2017, 9:42pm | Permalink
Complaint about dismental material on road side it's much disturbance to running business on shop addressed ssv residency Vinayak Nagar road OPP China Bazar
Prasanna on 15th Feb 2017, 9:27am | Permalink
Hi Sir,

I stay in yousufguda.
The persons who are coming to home to collect dust, they are demanding the money every month, they are getting salary even though demanding huge amount every month, If they ask to give according to satisfaction that is ok but they demanding in large scale, please take immediate action
sudhakar gen.sec. for colony on 13th Feb 2017, 10:54am | Permalink
Sir,lot of mails I have written, but no use for open nalas cleaning in Bharat Nagar colony ramanthapur from starting 3-5/20 srinu and ending 3-5/15 laxman house. Please do the needful. Do the work fast. Kindly take action on these.
sudhakar 9347040524 on 22nd Feb 2017, 3:16pm
Post deleted.
sudhakar 9347040524 on 16th Feb 2017, 11:02am | Permalink
Not solved why?
sudhakar on 13th Feb 2017, 10:25am | Permalink
I in house frontb street light is not glowing for past 15 days 3-5/23 in bharath Nagar colony main road, ramanrhapur. Kindly do it immediately because so dark on main road and school zone.
sudhakar 9347040524 on 22nd Feb 2017, 3:13pm
Post deleted.
sudhakar on 16th Feb 2017, 11:17am | Permalink
Work not done why?
sudhakar 9347040524 on 9th Mar 2017, 2:40pm | Permalink
Sir above problem of street light in Bharat Nagar colony, ramanthapur has not solved. Sir report is showing action pending. Please look into it matter and solve our problem at the earliest. Already one month is over.
sudhakar on 1st Mar 2017, 11:06am
Post deleted.
K chandra sekhar on 11th Feb 2017, 1:18pm | Permalink
mohd zaffar on 11th Feb 2017, 12:14am | Permalink
respected sir,
i am a resident of virath nagar opposite to government high school. here there is a always pases drainages in front my house and due to that i cannot go out and even my childrens health are getting affected,
i kindly request to please take some action as soon as possible and clear that.
thank you
526 - 540 OF 827 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
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