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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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V . Suresh Goud Mob # 73062885 on 9th Nov 2016, 5:02pm | Permalink
Thank U Very Much For All GHMC Staff for Sloved Our Colony Street Light Problem ... GHMC Work is Good Once More Thanks .......
ASHLESH BLN 9441618565 on 9th Nov 2016, 4:04pm | Permalink
I am the resident of Musheerabad. It is unpleasant to lodge a complaint against water works department that for the past 15 days there is a drinking water pipe line breakdown and the water is flowing on the roads like gaga river. It was observed and anticipated a repair all these bygone days but, the water works department is very much reluctant to attend the problem. Hence, the authorities may intervene and solve the problem at the earliest
Lucky on 8th Nov 2016, 11:22pm | Permalink
Garbage is not collecting properly in adarsh nagar, serilingampally. We are facing severe issue with this.
U.S.UDAYA CHANDRA on 4th Nov 2016, 9:51am | Permalink
Sir
Since the past ,what all debris is collected or dumped on the road sides or on open plot areas by unknown , is unattended to in KRISHNA NAGAR MOULALI HYDERABAD under GHMC KAPRA , May I expect that this will be attended to under SWATCH BHARATH SCHEMEIMMEDIATELY.
Thanking you,
U.S.Udaya Chandra, Gen Secretary, Krishna nagar colony welfare association, .cell 9440268055
Rajesh Mishra 8297053377 on 2nd Nov 2016, 11:00pm | Permalink
Hi GHMC Team,

MY name is Rajesh Mishra, I stay at subhash nagar, IDA jeedimetla. today a group of people came from GHMC saying they are doing survey for 50fts nala for fox sagar and they took measurements of complete colony. they also said all the resgistered houses will be removed which ever comes in the route of NALA. my schooling and child hood was in the same colony for like 30 years now and never saw any nala in the plan before and didnt here from our gandparents too. why now damaging so many people houses and they life. when asked with GHMC team members who came today they said its Irrigation departments plan and they have layout. which they cannot show to local people. no answers to any question. we asked by saying one word they are putting our mouth shut saying, we are just working with orders provided.
TrueIndian on 2nd Nov 2016, 3:46pm | Permalink
Illegal bores and Illegal Car Workshop at Vinayak Nagar, Hafeezpet Hyderabad. Even court as given orders to seal the bores and illegal water plant. Shame on Govt. and Shame on GHMC.
Anuradha patalay on 1st Nov 2016, 6:40pm | Permalink
Garbage dumping area created by sweepers in my lane between Katak Mahindra bank and Domino pizza .
. Nagalakshmi on 1st Nov 2016, 1:00pm | Permalink
Dear GHMC begumpet is heart of the city so many people walk in this area garbage is dumped near Vivanta taj hotel it is very hazardous to people walking in this area and one more area is people throw dust in front of wall while walking mayur marg to. Chiroti garden it is stinking whole mayuri marg it is breeding ground for deceases cleanliness is requested on daily basis Pl. Provide proper dustbins at selected areas
Murali on 31st Oct 2016, 2:03pm | Permalink
Knowing address of GHMC office Circle 11 is so difficult? The service desk gives me the number published in the website which are not valid anymore.
The GHMC office number 040-23225397 does not answer. Seems like the number gets disconnected on purpose from otherside despite calling multiple times. Such a shame !!
K,Mohan Rao on 28th Oct 2016, 4:43pm | Permalink
I will be much obliged to you what are the charges for supplying water (1000 or 10000 Litres)through meter for domestic and office purpose separately and if any applicable charges for disposal of sewerage.

Expecting your reply soon.
charitha on 27th Oct 2016, 11:09am | Permalink
please forward the no of the incharge ghmc officer of tolichowki as the ghms workers are refusing to pick up the trash form our place for the past 2 months.
PVS Narayana,mob.no.9848358346 on 25th Oct 2016, 2:14pm | Permalink
Sir,
I am resident of Satyammanagar,west venkatapuram comes under Alwal municipality.Near to our house i.e Plot no.38 since more than 3 months electric pole light not working,where as other two end lights o.k.this middle light post important to our street residents and at night a bit scare for ladies and children to move as dogs also wandering
Our pole no.1610073219/039,so kindly look into it to normalize
Thank you
B.ANJAIAH GOUD on 23rd Oct 2016, 9:56pm | Permalink
Number of pigs are roaming in our colony surrounds it is very difficult to colony people and it is effective for sanitation and hygenic
Local Hyderabadi on 23rd Oct 2016, 4:13pm | Permalink
Near shyamlal building begumpet heart of the city in the middle of the road one shop (scrap shop erected) this is the second complaint with same subject i think u people are ignoring my complaint opposite jagruthi apartment whole space occupied by scrap shop person i think GHMC people having hand by collecting daily or montly mamool the same matter is already emailed to KTR (Municipal Admn and IAS officer Janardhan Reddy) people are coming from somewhere and settling in hyderabad like this nobody is having any interest u people are laying good roads and people are occupying for shops and footpaths are also occupying what is the government doing please take action and do the needful for hyderabadies regards
Local person born and bought up in Hyderabad
N.V.APPARAO.My contact no is 9 on 23rd Oct 2016, 8:48am | Permalink
Dear sir,My house is situated behind SITAFAL MANDI railway cabin, this Liad was laid long back ,but no corporater or area MLA nver visits even at the time of elections..WITH several complaints one sunday a proclimer was brought and mud was dran as HUGE HUMP and no mucipal van comes and lifit it so far.I request the authorites to kindly lifit the mud stored on the road urgently, other wise the sanakes taking shelter in those mud heaps. Thanking you,
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