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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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Divya on 15th Mar 2018, 9:26pm | Permalink
Dust collection boy was not coming in our area properly I.e is in kukatpally yellamabanda he is coming and collecting monthly twice please take the compliant and please solve it
Thanking you
Soori ( Suresh Goud ) on 26th Apr 2017, 11:33am | Permalink
Replace of StreetLight at EshwarammaBasti , Domalguda , I Have Lodged Complaint Since Last Month but No Auction was Taken by GHMC till now it is Pending thanks ...Nice & Good Work doing by GHMC Staff .....Good Keep it up ....
irfan khan on 1st Mar 2017, 8:29pm | Permalink
dear sir

some illigal construction is going on in firstlancer syednagar area h.no 10-5-391/11. plz take action as soon as possible tommrow they are puttig illigal slab.
sandeep Gargi on 6th Nov 2015, 5:20pm | Permalink
Illegal constructions are on raise in Mettuguda near to rail way track. the authorities are requested to take necessary action
N Ganapathi Rao on 11th Jul 2018, 11:32am | Permalink
Officer good morning....
Iam at aravindnagar, domalguda, near ganeah temple...
We r facing big problem with drainage here... Very oftenly affected from that drainage here...
From last three days, we can't even cross the road here...
Please solve this problem
Madhavi on 10th Jun 2018, 12:30pm | Permalink
I m madhavi from ldpl chintal in ldpl more Street dogs are there pls you have to take immediately action as early as possible these dogs bits the people an6 and children
Dr.K.Jayalakshmi on 20th May 2018, 7:40pm | Permalink
Sir,Congrats for Excellence award.
Unfortunately we have to bring to your notice that a 33kv pole is situated in the middle of a twenty feet road in Happy homes colony ,placed opposite to plot 154 & Plot 151,with vehicles passing more frequently, a request is put up to grant permission from Deputy Commissioner Rajendranagar circle or Charminar to shift the pole by Divisional engineer Shivarampally and aligning with other poles,kindly act immediately, repeated requests to tsspdcl states that GHMC need to confer permission, a visit by staff may give more clarity.do the needful.
Naveen.G on 20th May 2018, 9:23am | Permalink
Sir,
This is to inform u that , we are very afraid of dogs in prasanth nagar, vanasthalipuram,hyderabad-500070.My kids not able to come out of house as already it bitten my kid once. Its so horrible for us. Kindly do needful. We are begging to take an action
Vijaya Prasad on 19th May 2018, 1:51pm | Permalink
Sir, iam a resident of nagole 2-1-231,rd no 1 venkataramana colony . We are facing a drainage overflow problem since 2 months due to blockages in the main drain . As our house is a bit low level to the newly laid concrete road the drainage is flooding our premises . I request you to please look into the matter. Thankyou
Satyanarayana on 19th May 2018, 8:18am | Permalink
H No. 31 & 34, Shank Colony, A. S. Rao Nagar

Garbage collection is not being done regularly. During the 7 days onwards his not comming for collecting the garbage. I am given telephonic completent yesterday day before yesterday.
I request you to look in to the matter and resolve at the earliest.

Thanking you
sashikumar on 16th May 2018, 2:56pm | Permalink
Respected sir,
In my House No 16-2-147/55/f ,Drainage is blocked ,out side the gate manhole is blocked ,inside the house drainage is overflowing from a week and small childrens are there we are suffering,so please kindly solve the problem soon.

thankingyou
sashikumar
Jschakravarthy on 12th May 2018, 9:53am | Permalink
Lot of waste and garbage outside my house no lifters arrange some persons jschakravarthy plot no C3 road no.6ramakrishnapuram Dilsukhnagar
Sravani on 17th Mar 2018, 8:01pm | Permalink
Sir this sravani from Asif Nagar...
We r in Asif nagar, mehdipatanm.. 
From 1month we all are suffering from leakage of drianage here... 
Please resolve this immediately sir... 
This is the regular problem we all are facing from long back, please please solve this problem sir
Suresh on 3rd Feb 2018, 9:33am | Permalink
Requesting to GHMC.
At Ganesh nagar,ramanthapur.since two days drainage leakage is there exact land mark is vishal mart lane..please take immediate action..
M.O.Alamoudi on 18th Jul 2017, 10:32pm | Permalink
No action was taken
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