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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
1 - 15 OF 593 COMMENTS  |  NEXT  |  LAST
Soori ( Suresh Goud ) on 26th Apr 2017, 11:33am | Permalink
Replace of StreetLight at EshwarammaBasti , Domalguda , I Have Lodged Complaint Since Last Month but No Auction was Taken by GHMC till now it is Pending thanks ...Nice & Good Work doing by GHMC Staff .....Good Keep it up ....
irfan khan on 1st Mar 2017, 8:29pm | Permalink
dear sir

some illigal construction is going on in firstlancer syednagar area 10-5-391/11. plz take action as soon as possible tommrow they are puttig illigal slab.
sandeep Gargi on 6th Nov 2015, 5:20pm | Permalink
Illegal constructions are on raise in Mettuguda near to rail way track. the authorities are requested to take necessary action
M.O.Alamoudi on 18th Jul 2017, 10:32pm | Permalink
No action was taken
Rakesh on 31st Mar 2017, 3:10am | Permalink
155304. Or 040 155304 is not working fake service I think, full of mosquitoes in lungerhouse,Hyderabad
Ramesh on 21st Feb 2017, 1:23pm | Permalink
Sir, street light not coming beside our, bharath Nagar colony ramanthapur. Please repair immediately.
ramesh on 1st Mar 2017, 10:57am | Permalink
Not solved as on today why? How many days do u want to repair or replace the bulb.
RAMESH on 8th Mar 2017, 3:14pm | Permalink
ramesh on 22nd Feb 2017, 3:17pm
Post deleted.
sudhakar on 8th Dec 2016, 2:54pm | Permalink
Sir I have given mails for gap in between the cement roads for dambar filling and speed breakers also in Bharat Nagar colony ramanthapur But were as my mails are not showing today. Why and problem are also not solved. Kindly look into the matter.
sudhakar on 23rd Dec 2016, 12:26pm | Permalink
Work not done as on today also
B.ANJAIAH GOUD on 23rd Oct 2016, 9:56pm | Permalink
Number of pigs are roaming in our colony surrounds it is very difficult to colony people and it is effective for sanitation and hygenic
pushpa j kunar on 24th Sep 2016, 4:35pm | Permalink
GHMC worker and sanitary person came They refused to clear the manhole so water not going all houses are flooded in Saidutta gardens and Lakhmi enclave pls send somebdy
P.D.Ramamurthy on 1st Aug 2016, 4:58pm | Permalink
Street Light Not Glowing in Arora Colony - 1 Road No 3 Banjara Hills Hyderabad

Kindly do needful

Thanks & Regards
Jimmy Hormusji on 4th Aug 2016, 4:56pm | Permalink
Same at Chapel Road, The street is one way, just less than a KM away from Assembly, yet we feel we are living in a slum.
Kaladharbabu on 15th Jun 2016, 10:11am | Permalink
NO Response at all for my Complaint on garbage lifting men if your department are taking auction please call me on this number Kaladharbabu 9391176803. I am from Himayathnagar.
mohd arshad ahmed on 12th May 2016, 11:06am | Permalink
hello ,
good day to u ,
i stay at h:no 17-7-506 yakuthpura naga bowli hyderabad 500023 . for the last 4 days there is pathentic condition of drainage in front of my house . i complaint several times at nearby office but no one turn up .. i request the concern person to look into this matter and provide the solution as earliest.
K.Vinod on 13th May 2016, 12:15pm | Permalink
Good Afternoon sir,

I hereby given complaint to the sewerage board at Ranigunj area to Mr.Pasha who is incharge for the cleaning of drainage leakage problem, beside to fortune honda show room and opp :- to petrol bunk D.No.5-4-187 M.G.Road, Secunderabad from 7 days drainage leakage people are suffering from the bad smell, pl send some concerned person to clean with the motor.

Zakir on 8th Feb 2016, 10:06am | Permalink
We are from murad nagar opposite to Ahmed hotel dargah murad shah dhoti lane here the street light is not burning (functioning)from last two months we complaint to the authorities in this regard but so far no action has been taken
The lane is full darkness there is create problems to the old age pedestrian to cross the road or walk in the road
Therefore we request to the concern authorities to look into this matter and take severe action and instal or start street light
MADANMOHANREDDY.G. on 31st Dec 2014, 6:49pm | Permalink
In front of my house on footpath one gulmore big tree is dead and request the concerned GHMC authourites to take necessary action to cut and remove the tree.
Name&address;K.kamala Reddy,H.NO;12-2-420/3,AlapatiNagar,Gudimalkapur,MEHIDIPATNAM,Celln no;9392878346.
rajasree on 11th Nov 2013, 7:22pm | Permalink
my name rajashree in colony no street lighs problems no mantanens properly every 15 this problem is causing kamalapuri colony pashe 3 near banjarahills road on 2 sagar socity
1 - 15 OF 593 COMMENTS  |  NEXT  |  LAST
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