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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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Sumitra on 23rd Jan 2019, 7:34pm | Permalink
PLEASE STOP TRANSFORMER INSTALLATION from Marakata Lakshmi Ganapathi temple to front of my plot, which is very dangerous and Agnist the safety norms.D. Sumitra Door No. 1-31-889/1/NR Indira Nagar Sai Nagar Colony, Beside SR, Kanajiguda, Dairy Farm Road, PH : 9908859413
chandra on 23rd Jan 2019, 12:16pm | Permalink
i am a resident in telecom nagar, road num 10, Gachibowli. Garbage is not being collected since 10 days. This has become a habit for the pickup guy. Despite of several complaints there is no improvement. we are unable to keep the garbage outside due to stray dogs and monkeys in this area. Request you to proper action and see that garbage is collected atleast once in 3 days.
Irfan ali on 23rd Jan 2019, 3:06am | Permalink
Hi sir/madam,
There are many wild dogs at chaderghat near Muslim hospital and thumbay hospital. All the people of the locality are disturb due to street dogs are harming the human kind. Kindly , come and take those dogs and take care of them.
Irfan ali on 23rd Jan 2019, 3:03am | Permalink
Hi sir/madam,
There are in numerous wild dogs harming pets in our locality including cats,goats,cows,hens etc. we are tensed about our children’s. Kindly come and take dogs at night at king kothi locality. They already killed many cats and goats. Kindly take away these wild dogs!
DR.K.SURESH MD,9949911066 on 19th Jan 2019, 8:11pm | Permalink
Dear M.LAXMAMMA, We have not receivedPayment of 8109.77 towards your water supply bills since 2016 for the CAN 613562085. The waiver of Rs 24208.32 given earlier will be cancelled then you have to pay total of Rs 32318.09 if you do not clear the dues. Hence you are requested to pay the dues ofRs 8109.77 immediately to avail the waiver given.
Sir,I am a doctor.my mobile 9949911066.why this Laxmamma water bill comes to me since years.I pay my bill in advance.I stay at phanigiri colony,chaitanyapuri.please rectify
Vinay on 18th Jan 2019, 8:56pm | Permalink
Hi Sir,
This is to bring to your notice that garbage is spilled on the road side in Madannapet P.S road, near kerosene Depot. The road is being blocked by garbage. Request you to kindly take necessary action.
Vijay Prakash on 18th Jan 2019, 5:16pm | Permalink
Sir, a 5 staoried building construction at Gokhle Nagar, Ramanthapur, next water tank is going on in mid of residential area wit out any coverings of to their building, we are unable to live in homes all our homes and Living area is covered with cement sand and brick dust. There were seviour thirst and lung infections to our kids and family members. We have informed several times to builder balaswamy on this but he is not taking care and taking required measures. Plz kind request to visit this premises and take required action.
D D Rao on 18th Jan 2019, 9:40am | Permalink
Drainage jam and drainage water flowing on the road address. Vishali enclave Madinaguda side street of swagat grand hotel
K S Krishnan on 16th Jan 2019, 2:25pm | Permalink
Pl simplify grievances registration system.
Provide a mail id where we can lodge complaints. Also WhatsApp enabled complaint system can be introduced
Ratan jain 5-3-186/5/1 opp haz on 9th Jan 2019, 9:38pm | Permalink
Sir, we are from goshamahal opp hazari bhavan.. We are suffering lot of problems with Street dogs please kindly take action.
A.Satyanarayana Reddy on 9th Jan 2019, 11:46am | Permalink
SiX man holes were blocked overflowing Near Swagath Grand Hotel, Vasavi Enclave, Madinaguda . 6 apartment complexes were affected. Three officials from GHMC visited the place and did not take any action to solve the problem from past 10 days. giving foul smell and the man holes became breeding grounds for mosquitos.
D.SundarChand on 9th Jan 2019, 10:44am | Permalink
Dear Sir/Madam,
We have applied for death certificate for my brother-in-law Komaravolu Subbarao on 24/12/2018.Already 16 days completed till today we have not yet received the certificate.As per GHMC website, it is indicated that seven days time period to get the death certificate after submitted the required documents.Verfication also completed on 31/12/2018 at 11 PM by Mr Arvind from Kapra Municipality with a lady.He says that issues on 5/1/2019 at 12PM.We are in emergency to submit the death certificate in Court.Please help us to receive the death certificate today at 12 PM.Waiting for your early help today.My contact no.9441072931
P Komaraiya on 7th Jan 2019, 11:55am | Permalink
Ho no 12-1-505/6 there is a drainage problem please take serious action and clean it or we are not getting good water
Radhika on 5th Jan 2019, 6:44pm | Permalink
Its been regularly observed that there is a continuously flow of drainage near spr gardens, and the area beside Auckland residency has become a garbage center.. there are lot of snakes too due to this dirt and countless mosquitoes. This is effecting people's health. Kindly look into this
sreenivas on 4th Jan 2019, 12:05pm | Permalink
it is bring to ur kind notice that sir nearlt about 20 to 30 street dogs sitting and sleeping opp to ghmc malkajgiri at night time and shouting and crying in the night time creating horrible noise, unable tleep peacefully, sir i request u to pls do the needful
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