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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
1 - 15 OF 839 COMMENTS  |  NEXT  |  LAST
Karansingh on 9th Nov 2018, 8:28pm | Permalink
Sir my home address- 19-5-479/36/a/1/v, sp nagar , kishanbagh, bhadurpura, sir in my galli drainages are overload full please clean it send ur employee
Krishna on 7th Nov 2018, 4:37pm | Permalink
Vijayapuricolony road no 7 biramalguda saroornagar opposite to Indian oil petrol bunk home garbage collection was not doing please help us and make the city clean
Gaurav dhakate on 5th Nov 2018, 3:02am | Permalink
Respected sir I have a lot of mosquito issue in my area which is hampering small kids health so I request you to kindly take action for this problem because we have please call just opposite our flat so it can cause health diseases to the kids.... Sorry we are sitting in masjid Banda opposite of Jain toddler play school
Prabakar R on 3rd Nov 2018, 7:33pm | Permalink
This is to bring to your notice that, a hotel named Sai baba hotel, Balanagar, Hyderabad, Raju Colony road is maintaing improper and zero graded food and ambience, with waiters looks like brought from slumps and food that is bought are third graded. I request the officials to look into this serious issue asap. The kitchen and water looks like sewage grounds. In the name of business the owner is playing with public health. I request the officials to looks into this issue that is playing with public health.
Mohd Rahimuddin on 1st Nov 2018, 12:36pm | Permalink
Dear Sir

My complaiin no 1448 Dt 26.10.2018 . on 27.10.2018 i have received a message stated your request regarding sewerage overflows on the road with token no 1448 was solved . but there is nothing is happened again i make a call to dept they says will take care . on 29.10.2018 cleaning staff came not done any thing . again i have received a message on 30.10.2018 your request is solved but nothing was happened. . again i request to dept once again they have provided a new token no 1920. dont know when it to be done.
My humble request you to take such action.
My problem is dranage water is mixing in drinking sump .due to that in my home every getting stomach pain and vomiting ..
I have given several complain and this message to you.if any thing goes wrong who will take the responsiblity ????

Please sir do something as early as possible.


Mohd Rahimuddin
XXX on 29th Oct 2018, 4:27pm | Permalink
Hello Sir,

Y cant you build the foot over bridges in a very busy roads like Madeenaguda.It will take nearly 20 mins to cross the Road.Even there are no signals Also.Please do Needful
K.jagan mohan reddy ..Sir band on 29th Oct 2018, 8:08am | Permalink
Sir bandlaguda krushi Nagar colony plot no 8 illigal construction no set backs no action from ghmc take action sir please already given complaint online and persanally
kudumulajaganmohanreddy on 29th Oct 2018, 8:10am | Permalink
8801854002 my number
Chandra Kumar Reddy on 26th Oct 2018, 12:49am | Permalink
Illegal water plant chintalkunta Mallikarjun Nagar road opposite line of Raghavendra bhavan lb Nagar plzz do take action
s chandra kumar on 23rd Oct 2018, 9:55am | Permalink
I am resident at Malakpet Super Bazar of Saleem Nagar Colony in our colony street dogs troubling lot particular Night times. Request you please take immediate action for street dogs.
Srikanth reddy on 22nd Oct 2018, 6:53pm | Permalink
We are the residents of chandiya nagar colony mallapur ,Kapra circle the street lights were not working since 1 week in our colony so please repair them as soon as possible we are facing lot of problems
VENKATA PAPAIAH on 22nd Oct 2018, 4:32pm | Permalink
we are residing at Azizbagh, Seetharambagh, Near Jagannath Temple, Hyderabad...

I am to inform that, The drainage water flows all over the street. we request to kindly issue necessary instructions to concern authorities to solve the above problem and improve the sanitation in this locality
Maha Laxmi on 17th Oct 2018, 9:32am | Permalink
Dear GHMC,

Am Maha Laxmi, living at Hyderabad, Jyothi Nagar, Borabanda - 500 018. Living here from the past one month, to my surprise when ever there is a rain in the city; the road is blocked here with clogged water, no drainage system works in this road properly. I saw GHMC is taking actions to resolve this problem, I appreciate it, but what I observed in this one month time period I took three WHF's because of blockage of road with water and my cab/me not able come/go out thanks to this little Oscean, am okay as I have an option to avail work from home. What about the rest of people who have not an option to do that or think about the pregnancy women, little children and older people. because of this clogged water/ improper drainage system mosquitoes increasing in number and we wont be able to open the doors/windows. We appreciate your quicker response and permanent solution to this problem.
Thank you.

Your's sincerely,
A citizen of Hyderabad from Borabanda
Mohammed Hussain on 17th Oct 2018, 2:31am | Permalink
Birth certificate k charges kitne hai
Ghmc se koi b mujhe call karke 6302421904
ravinder on 15th Oct 2018, 6:26pm | Permalink

To, DATE: Oct 2018
The Commissioner,
Greater Hyderabad Munciple Corporation,
Telangana State, India.

Respected Sir,
Subject : ILLEGAL CONSTRUCTION And TRESSPASS ON MY PROPERTY Ram nagar, Musheerabad. under GHMC circle15. as a result Person is injuried and he is in critical situation.

This is to bring to the attention of your good office the above subject matter for possible Investigation and Further necessary action, should my claims be confirmed to be within the limit of law and fundamental Human rights.

I Mailcore Ravinder Yadav residence of 1-9-79 to 82, 1-9-88/1 ramnagar, musheerabad, hyd We reliably informed earlier this month to my Land Neighbour Mahender garu mobile number 8106285954. about his illegal approach to my Plot Area (Trespass) in Constructing Commercial Purpose. Without taking basic GHMC Precautions and even without the Permissions of GHMC. Due to these One of my friend got injured as the bamboos fell on his head from 5th floor and has been admitted in Soumya Hospital with 10 stiches and his situation is critical. Likewise so many incidents are happeneing becos of Negligence of Commercial Construction being done by Mahender garu who is going against rules of GHMC. FIR Investigation is under process in Local Police station about these injuries.

Therefore I request Concerned GHMC and Other Concerned officers to kindly look into the matter and consider the request of Demolish illegal Construction and free me from this Trespass as soon as possible.

I look Forward to the Subsequent action assistance is much appreciated.
The copy of land Deed and illegal construction and trespass is attached with the letter.
Thank you.
Yours sincerely
M. Ravinder Yadav
CC to..

Hon’ble Chief Minister of Telangana.
Hon’ble Home Minister of Telangana.
Hon’ble Munciple Minister of Telangana.
Commissioner of Police Telangana State. & others..
Sadananda chary on 13th Oct 2018, 10:53am | Permalink
Dear sir,
I am a resident of lalapet near santoshi mama temple we are requesting to you to take a complaint of drainage flow at h.no12-1-245 please clear as soon as posible
1 - 15 OF 839 COMMENTS  |  NEXT  |  LAST
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