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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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Naresh on 19th Jul 2018, 9:29pm | Permalink
Ghmc farooknagar swippers mail. Id
V.Y.Achari on 19th Jul 2018, 1:56pm | Permalink
To DATE: 19.07.2018
The Chief Engineer,
HMWS&S Board
Hyderabad,

Dear Sir,

Sub: Drainage Complaint.-Reg

I am the Resident of H.No. 11-13-155, Alkapuri, Road No.3 ,
Hyderabad-500 035.

I would like to inform you that in my area frequently drainages are blocking
near to the manwhole, which leads to viral fever and unhealthy as well as we are unable to move on the street.

Last week also GHMC drainage clearing people have come and instead of clearing and repairing the damage drainage pipeline they have taken out drainage water from manwholes and poured on roads and gone. Now, this week also again blocked all manwholes.

Please inform the GHMC People to take the dust from each and every lane of the community and repair the damage drainage pipe near to the manwhole.

I sincerely request to take the matter as urgent and please finished it on war foot.

Thanking you,
Yours Faithfully,
__________________
(V.Y.Achari)
Mobile # [9392816044]
Radhika on 19th Jul 2018, 11:09am | Permalink
IN Bhoiguda secunderabad lane beside padma plaza apartment and central view app there is a repairing shop which dumps all waste material on the road. A big pile of waste material is on the road. Kindly take necessary action to clean the place.
Ramesh Kumar Mudiraj on 17th Jul 2018, 3:04pm | Permalink
3-2-630/1, Rahamath Bagh, Chappal Bazar, Near Sri Krishna School, PO:Kachiguda, Hyd. Mosquitos are in plenty even during day time which are biting children leading to viral fever. Please look into the matter and send the Mosquito eradication gas splitter in the area at the earliest .
Rahman on 15th Jul 2018, 3:57pm | Permalink
Hi
Sir,
This is a home of akber Sharif h-no-8-3-228/678/1412
Sri ram Nager , Yousufguda hyd-45
Had accupaid nearly 1.1/2 ft road land and constructed his house.
And parking all vehicles on road at is very inconvenient to all please take serious action on him
Thanking you
Citizen of india.telangana,hyd
KVenkateswararao HB Coloy Moul on 13th Jul 2018, 5:18pm | Permalink
Dear sir
Rajarajeswari funtion hall back side drainage black
Please refair
N Ganapathi Rao on 11th Jul 2018, 11:32am | Permalink
Officer good morning....
Iam at aravindnagar, domalguda, near ganeah temple...
We r facing big problem with drainage here... Very oftenly affected from that drainage here...
From last three days, we can't even cross the road here...
Please solve this problem
Prashanthi on 7th Jul 2018, 7:59am | Permalink
Respected Honorable Sir ,

I am a resident of Bathkamakunta - Baghamberpet to my surprise pack of 10/ 15 stray dog's are aggressively roaming and due to their fight with in them for every 2 days a dog dies, every school going kid, infants, and elders are afraid off, as well monsoon started is the concern of getting disease and viral infections, my request u to take necessary quick action understanding this urge as soon as.

Thanks and Regards.
Mrs. Prashant hi
Start 9 staff
Soundarya on 7th Jul 2018, 12:24am | Permalink
Hi

I am a resident of Santosh colony RK Puram Secunderabad, As I want to raise a complaint about the pigs behind my house they make the place very dirty due to which there are lot of mosquitoes it is causing us the inconvenience and we have 2months old Baby is at my Home and it would be really helpful if you could take care of this query
Sai on 30th Jun 2018, 12:05pm | Permalink
Hello mayor
Government had said not to dig the land in the rainy season but in our area they had digging from today onwards i.e mangapuram colony meerpet opp:venkateshwara swammy temple back side .they are telling that next to our area they complained about some problem they are trying to remove drainage system which running properly
Please respone immediately... Try to solve the problem as soon as posiible.we can't effort money once again to repair infront of our houses.
Rahul on 29th Jun 2018, 2:14pm | Permalink
Hi sir/Ma'm
I'm student staying in gachibowli,I stay at" next gen exicutive men's hostel indiranagar,instead of they have to provide correct food of us but they are proving us spoil food,please take serious action on this "next gen exicutive men's hostel"
Hostel address-gachibowli,indiranagar,
Land mark-indian bank lane..
Amirchetty Devender on 25th Jun 2018, 7:27am | Permalink
Since 25 days my household waste is not been taken out by the sanitation van in my area ie at uppal ward no 2 beside old municipal office ie instead of several representations my h.n. 2-2-173,Vijaypuri colony,Uppal,Medchal district.Cell no 8143428161
MERCY MICHAEL Phone No 9989990 on 23rd Jun 2018, 2:59pm | Permalink
I mercy dated23/6/2018throwing of smelly grbagel'mspending my money to clean the place as my compound wall is near to throwing place pls take strict action as soon as possibleThank uawaiting an early reply
MERCY MICHAEL Phone No 9989990 on 23rd Jun 2018, 2:52pm | Permalink
Throwing of garbage in the open plot just beside my compound wall which is causing too much of polution mosquitoes, flies, rats dogs & smelly breeze many a times i spent my own money to clean up the place but how long so pls arrange & take strict action on these people to avoid such irresponsible attitudes
Lucky on 17th Jun 2018, 10:41pm | Permalink
Good evening
Dear sir /madam

It's over flowed mosquito ra there in sreelingampally near railway station dubey colony there is no action is taking on it
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