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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
541 - 555 OF 645 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
Shiva kumar on 4th Mar 2016, 11:58am | Permalink
I am from Anandbagh(Malkajgiri), staying in front of Indane gas, Saieesh enterprises above Kairali stores shop. Every passer by and residents do complain and are getting mad of the mosquitoes bites. The mosquito machine person never has visited this place for the past 10 years. Please do help us before we land up in hospitals with Dengue and Malaria. Already neighbours son got Dengue recently. I do not know how to approach the GHMC so had to raise this online. I beg you to send a mosquito smoke repeller machine with in this area. This is a sincere request from R.K.Nagar and Anadbagh resident.
Renuka on 16th Feb 2016, 8:49am | Permalink
Dear Sir,

wrt to my GHMC complaint :Grievance Number: 2013-06-W029519

Grievance Number: 2013-06-W029519 is pending from 3 years Regarding
Unauthorized / illegal construction.

G+ 5 floors without setbacks - ( have only 1 front setback)
construction without permission

Complaint no's:

2013-06-W029519 ,

closing my complaints without any valid reason thus intentionally favouring this illegal construction

my Complaint No: 2013-06-W029519 , 2013-10-W053020 &2014-06-W092272 with GHMC,(Greater Hyderabad municipal corporation) Hyderabad Regarding UNAUTHORIZED/ ILLEGAL CONSTRUCTION is pending from 3 years.

saidabad ward , south zone officials favoring this illegal construction due to financial & Political influence of a local political Leader.

Not initiating any action even after it verified as UNAUTHORIZED/ILLEGAL CONSTRUCTION,

G+5 without setbacks is legal???????
sewer pipes erected into my property.

just escalating my complaint from 1 official to other , thus intentionally pending the issue

file stays with 1 official for 1 month than escalates to other official for 1 month, repeating this sequence thus to delay the action

I Kindly request GHMC Commissioner to look into the matter & take necessary Action As per Rules

unauthorized construction against the Rules :-

1. Construction of 5 floor building without leaving Setbacks on my
side - obstructing ventilation/ sunlight & Rain water flooding into my

2. Erected Sewer Pipes to common wall- completely my side, sewer pipe
is leaking and flowing into my house and also deteriorating my health


3. Erected windows to common wall- completely my side

4. Erected ventilators to common wall- completely my side

5. first floor of my house is asbestos - 30 yrs old, for construction
activities they erected wooden block supports on asbestos sheets for 5
floor- asbestos roof is broken with big cracks & rain water

6. Violation of Open spaces

I Kindly Request you to look into the matter & take Necessary action
as per Rules

Thanks & Regards

Renka Devi L
16-2-755/5, gadianaram, Dilsukhnagar, Hyderabad-500060

GHMC -south zone
circle -4
Saidabad ward
Kedari on 16th Feb 2016, 8:33am | Permalink
Sir I stay at panbazar subash raod address 4-6-69
Sir there is problem with the drainage as the drainage water entering into the common water because of which the bore well water s getting effected I hope you will see to this issue
Thank you
Mathukutty 9346026855 on 16th Feb 2016, 6:22am | Permalink
We dont have Entrance Road, That fully damaged We are using neighbours plot, enter to main road,My earliar compaint 2015-10 W198974 dt 5/10/2015
Mathukutty,1-36-1/6 Vidyanagar Colony,Opp Godavari Project Sridevi-Ameenpur Road
Chandanagar P O,Hyderabad 50.
ktrkijai on 11th Feb 2016, 4:14pm | Permalink
Hi KCR & KTR Garu,

Jai Telengana

We are very happy to hear the words from you that a common man should be able to get permission without paying bribe.

Hope that day should come.My friend and myself had to literally rome around the office and until we paid some bribe officers were not at all responding.

Especially circle 10A section officer and ACP are the most laziest and corrupted officers have seen in the GHMC department.

You can take the survey and you would be able to hear the same from all the sections of the people in the circle.

It is good that GHMC having this readdressal system,but it is never addressed by circle-10A officers (Not convienced by my statement)you can track the last 6 month items .Officers are always busy in negoitating the deals.Instead haven't done anything to address the people's problems but always greeddy or gets motivated or takes up the issues where they get some money.

We need again Hyderabad GHMC Udyamam to nail out these officers and make them remember their responsibilites.

Also posting these comments in secretriat portal and hope this gets addressed.
Lakshmi on 11th Feb 2016, 9:37am | Permalink
We are from Masurabad, lb nagar. Regarding Garbage collection from homes, the person does not come atleast in a week but charges Rs.50 per month. Now he stopped comming. Can any action be taken against him as he demands and shouts with no respect of person.
younus khan on 9th Feb 2016, 10:44pm | Permalink
Sir i am from santosh nagar h.no
17-1-182/B/17/1 santosh nagar salar Nagar back side of my house we have two street front and back side the people have scrap business they collect scrap and put all garbage in front of my house rats mosquitos coming from that bad smell sir please take serious action on him please
younus khsn on 9th Feb 2016, 10:36pm | Permalink
Hi sir my name is younus khan I am from santosh nagar h.no 17-1-182/b/17/1 santosh nagar salar Nagar much person I don't no name daily she collecting grab from my house from last two days she was telling I will not collect she is telling that go and compliance to any one this is waist government the ghmc person only doing dadgiri talking roundly not having any manners shame to ghmc department they are keeping this kinds of persons
Zakir on 8th Feb 2016, 10:06am | Permalink
We are from murad nagar opposite to Ahmed hotel dargah murad shah dhoti lane here the street light is not burning (functioning)from last two months we complaint to the authorities in this regard but so far no action has been taken
The lane is full darkness there is create problems to the old age pedestrian to cross the road or walk in the road
Therefore we request to the concern authorities to look into this matter and take severe action and instal or start street light
n.raghavender on 4th Feb 2016, 10:10am | Permalink
sir in front of my house drainage leaked on road ,so please come immediatle bad smell is coming my adress h.no.8-12-97/v2/117/pA,VENKETESHWARA PHASE 2 COLONY ROAD NUB- 6,HASTINAPURAM CENTRAL ,PIN CODE 500079 CELL NUM 9849317172
swapna maduri on 31st Jan 2016, 5:36pm | Permalink
election dutyplace confirmation
Srinivasa Rao on 16th Jan 2016, 1:08pm | Permalink
Hi My Name is Srinivasa Rao form Moulali Housing board colony phase-1 here grabage boy is not working properly he is not lifting the garbage for every one he is taking garbage for selected houses only kindly change the garbage boy...my phone no is 9949358828
Mario stephen on 14th Jan 2016, 1:56pm | Permalink
Sir, Drainage problem the wastage has been kept on road in front our house it smells bad. so,please kindly solve this problem. 12-14-380, lalapet ,vinobhanagar lalapet secunderabad
Jayakumar k on 9th Jan 2016, 11:15am | Permalink
Sir,One Street light in our street,Suryanagar colony Phase 3 in old alwal is not working since one week.There are lot of stray dogs are also wandering and nuisancely barking in whole night.This is a great trouble for old aged people and little babies in the colony.Pl take necessary action for both the complaints.
mm shareef.cell.9885336969 on 8th Jan 2016, 8:59pm | Permalink
graivance cell action is prompt but graivance is rooted to field staff they never take action specially town planning staff this in turn boon for them.thereby damaging the image of online graivance system.is exellent idea.All the best
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