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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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Dhanashree Ramanujam on 30th Jul 2016, 11:43am | Permalink
To whoever it is concerned,

Why these helplines are created when nobody ever respond to these numbers.Such a shame for the entire system. No wonder why our cities are so dirty and mismanaged.
MOHD MOINUDDIN on 26th Nov 2016, 10:51am | Permalink
The digging has been done for the roadwork &the dibris is leftover without leveling.water & phone lines are damage due to which difficulties for the students.plz locate to this matter & resolve the issue at earlir.thanking you, Al-Siddique High School,Bahadurpura,Hyd
Rakesh kumar on 31st Aug 2016, 9:35pm | Permalink
Hello Sir,

Due to rains in the morning on 31st august 2016, our lane was flooded with naala water in padma colony....street no 2.....near hanuman temple... nallakunta hyd....the dirty keechad(naala waste) has spread all over...plz take necessary action to clean the dirt and plz provide pesticide spray in this area especially street no.2 urgently.....i'll appreciate your immediate action....to stop dengue,malaria from spreading.
Anoop kumar on 9th May 2016, 4:10pm | Permalink
Dear sir,
The open drainage wall opp H. No 2-17 -5/6 , plot no 85,in Dharmapuri colony , uppal, Hyderabad is broken and adjuscent Road may give away . please repair drainage retention wall so that road is saved.
hemant on 26th Apr 2014, 8:28am | Permalink
This is Hemant masabtank, Hyderabad - 28. In our locality street lights are not glowing since 24 months, I have been complaining so many times to the consult authorities, but their is no action regarding the glowing of street lights, please rectify the street lights in our line as soon as possible.
B Tukaram on 18th Apr 2017, 1:25pm | Permalink
Respected Sir/Madam,
I am a resident of H No 6-2-186 New Bhoiguda, Secunderabad. I am informing to you that drainage manhole in front of my house filled with drained water since 1 week and drained water stagnated in other manholes. So my house water is not passing and stagnated in my house.
I already made the complaint and they took the necessary action but the problem is not solved totally. When that person came to check we specifically requested to check all the lines so that problem will not be repeated but they did not hear they have concentrated on only one line in spite of many requests they did not bother to check one line where again drainage is blocking. When we complained again they told the workers are not willing to take necessary action and told to complaint online so that the pressure will come from superior officers to take necessary action.
Kindly resolve this problem as soon as possible.
Regards
B Tukaram.
9291756094
Radhika on 28th Nov 2016, 7:19pm | Permalink
The air near Kukatpally is becoming heavily polluted and unbreathable. Some factories nearby are emitting harmful gas and the air smells bad. Kindly check the situation before people start falling sick. We are facing this problem since 6months daily at evening
Brij on 20th Oct 2016, 10:21am | Permalink
Most corrupt municipal of India is GHMC. GHMC passed circular to collect 50 rs for garbage collection but illegally collecting 50 rs per door in a house. So it became 300-400 rs from a house. In India main problem is people don't ask questions and don't want face it. How can we know that collected amount is going to government without any bills. Why we should not get bills for these collection, when getting tickets for even 5 rs in bus then why we give 50 rs without bills? GHMC complaint being closed with simply ATTENDED but not Acton on ground. No escalation system available for closed complaints.
SriNivas on 30th Jul 2016, 8:11pm | Permalink
The number does not work 27x7. No one is re sponding
Satish on 10th Oct 2015, 6:36am | Permalink
The people who come in morning time to take away the (kachra) from houses. These people are asking to pay 40 per month then only we ill take away the kachra. I kept him asking why ru not taking. He says with an attitude pay the money then only ill take & he had not took the kachra & he went away. These thing recently they started that we have to pay for a month 40rupees. If any festivals could be there we would have give them 10 to 30 rupees. These problem solution have to be solved immediately. Not nly in our colony these problem might be having so many people. This case happen at miyapur, J.p.nagar, 2 phase.
Swastik on 10th Oct 2015, 6:01pm | Permalink
Hi Satish even I have experienced the same thing in Kondapur area, this people collecting garbage demand money from every flat in a building every month. If not paid they will not pick the garbage. I have raised a grievance with GHMC Customer Service Center but not sure if that will be of any help. This is something new for me as I have not seen this kind of behavior anywhere else outside Hyderabad.
praveen on 2nd Sep 2015, 1:31pm | Permalink
GHMC im live in new indra nager near dammaiguda
boor water not com this colny one month
Kavadeguda Union on 15th May 2017, 11:51am | Permalink
Respected Sir/Madam,
We are residents of kavadeguda area. We are facing difficult with some rowdy sheeters who have been parking illegally in our apartment complex area – “Gayathri apartments”. They have been trespassing into our residential complex and parking their vehicles without our permissions. Please tow these two vehicle numbers – “10 EG 4699” & “TS0 9EE 6399” (Black color) and suspended these two vehicles owners driving licenses immediately and cancel these vehicle registration ASAP.
Also we have witnessed illegal construction of shops under residential complexes, Under “Vijaya Apartments” in kavadeguda area. Illegal construction of shops of these two rowdy sheeters has been witness. Kindly inspect every apartment complex in this area and demolish every illegal construction of shops ASAP. As many of these illegal constructions under apartment buildings are supported by these two local rowdy sheeters. These two local rowdy sheeters also possess fire arms inside their apartments. Once of the rowdy sheeter is non local & Non Telangana by the sir name “Singh” (North Indian) The only way to resolve this issue is to file a FIR against all their crimes and violations so far. One then Kavadeguda local residents can sleep peacefully.
Kavadeguda Union & Residence Association
Venkat on 11th May 2017, 12:16pm | Permalink
Hi sir
Due to heavy rains the drainage is overflowing at SRT 1071, Sanathnagar, kindly clear it as soon as possible
Artham Sreeramulu on 17th Apr 2017, 8:35pm | Permalink
Sub: why it is showing arrears for PTIN No. 1060807870, when I paid total tax last year with 5% rebate, Ref. No.F106080787020160426.

Sir,

Please refer above mentioned subject, I have paid last year full tax in advance, the reference number F106080787020160426, and I want to pay full tax in advance for this current year also with 5% rebate, I could not pay the same online, because, it is showing last year 2nd term arrears and there is no option for 5% rebate for this year tax. I made several requests, since 15 days, how to correct the same, to whom to contact? kindly help me in this regard and allow me to pay the current year tax with 5% rebate by updating the status.

Regards,

A.Sreeramulu,
Director (IH),
Central Labour Institute,
Sion, Mumbai-400 022.
E Veerash on 29th Mar 2017, 11:34am | Permalink
Sir my address Drainage problem uppuguda Lalitha Bagh Bayana Santosh hotel my home address 18-8-452/B/51
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