GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,

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The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)

filed in: GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues

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COMMENTS

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Dhanashree Ramanujam on 30th Jul 2016, 11:43am | Permalink

To whoever it is concerned,

Why these helplines are created when nobody ever respond to these numbers.Such a shame for the entire system. No wonder why our cities are so dirty and mismanaged.

MOHD MOINUDDIN on 26th Nov 2016, 10:51am | Permalink

The digging has been done for the roadwork &the dibris is leftover without leveling.water & phone lines are damage due to which difficulties for the students.plz locate to this matter & resolve the issue at earlir.thanking you, Al-Siddique High School,Bahadurpura,Hyd

Rakesh kumar on 31st Aug 2016, 9:35pm | Permalink

Hello Sir,

Due to rains in the morning on 31st august 2016, our lane was flooded with naala water in padma colony....street no 2.....near hanuman temple... nallakunta hyd....the dirty keechad(naala waste) has spread all over...plz take necessary action to clean the dirt and plz provide pesticide spray in this area especially street no.2 urgently.....i'll appreciate your immediate action....to stop dengue,malaria from spreading.

Anoop kumar on 9th May 2016, 4:10pm | Permalink

Dear sir,
The open drainage wall opp H. No 2-17 -5/6 , plot no 85,in Dharmapuri colony , uppal, Hyderabad is broken and adjuscent Road may give away . please repair drainage retention wall so that road is saved.

hemant on 26th Apr 2014, 8:28am | Permalink

This is Hemant masabtank, Hyderabad - 28. In our locality street lights are not glowing since 24 months, I have been complaining so many times to the consult authorities, but their is no action regarding the glowing of street lights, please rectify the street lights in our line as soon as possible.

Vijaykumar on 11th Feb 2018, 12:52pm | Permalink

Dear sir

My complaint id C392222 for dog manace in my area. Three times i have given the complaint but no one response pls take action we are getting problem with dogs pls help us.

k.rajender reddy on 5th Feb 2018, 1:41pm | Permalink

Sir, my neighbour's illegal construction (three floors&pent house)in h.no:17-1-386/1/88, kehavnagar colony, saidabad is paying a pittance of Rs101/. Construction was done in 2011. Total building sft is around 5000sft. But ghmc circle4b assesment is for just 250sft only. I got this information through rti act. Will the aurhorities concerned act?

Krishna on 16th Sep 2017, 12:01pm | Permalink

Hello sir,
Im krishna, from nmdc road number 4, east anand bagh. due to recent rains & bundla Chevuru , all our road ( our houses ) are with heap of mud, sand, garbage. ghmc people are seeing and going but to not at all cleaning the road.
other wise epidemic will spread .
kindly show mercy of people

Srinivas Goud on 15th Jun 2017, 5:21pm | Permalink

TO
GHMC,MALKAJGIRI
Dear sir

I am the Resident of H.No. 29-1089, Vinayaknagar,Neredmet LANE NO.23,
MALKAJGIRI-500 056.
I would like to inform you that in my street frequently drainages are blocking
near to the manwhole, which leads to viral fever,Dengue fevers and unhealthy as well as we are unable to move on the street.

Last week also GHMC drainage clearing people have come and instead of clearing and repairing the damage drainage pipeline they have taken out drainage sand and water from manwholes and poured on roads and gone. Now, this week also again blocked all manwholes.

Please inform the GHMC People to clean with cleaning machines and solve our problem
I sincerely request to take the matter as urgent and please do the need full.

Thanking you,
Yours Faithfully,
Srinivas Goud
9000919142

Swapna on 15th Jun 2017, 11:32am | Permalink

Drainage leakage near venkateshawara swamy temple, bkguda, srnagar. We r trying from 1 week to the numbers 155304...its not working. Wats the service you r providing to the people...

The situation is very very bad n small kids r facing lot of health problems due. To the bad smell..

Kindly respond soon....its greater hyd but municipaliry always at lower grade.....wat the corporaters r doing....its like hell..

Pls repair this asap....
Looking forward.

B Tukaram on 18th Apr 2017, 1:25pm | Permalink

Respected Sir/Madam,
I am a resident of H No 6-2-186 New Bhoiguda, Secunderabad. I am informing to you that drainage manhole in front of my house filled with drained water since 1 week and drained water stagnated in other manholes. So my house water is not passing and stagnated in my house.
I already made the complaint and they took the necessary action but the problem is not solved totally. When that person came to check we specifically requested to check all the lines so that problem will not be repeated but they did not hear they have concentrated on only one line in spite of many requests they did not bother to check one line where again drainage is blocking. When we complained again they told the workers are not willing to take necessary action and told to complaint online so that the pressure will come from superior officers to take necessary action.
Kindly resolve this problem as soon as possible.
Regards
B Tukaram.
9291756094

Radhika on 28th Nov 2016, 7:19pm | Permalink

The air near Kukatpally is becoming heavily polluted and unbreathable. Some factories nearby are emitting harmful gas and the air smells bad. Kindly check the situation before people start falling sick. We are facing this problem since 6months daily at evening

Brij on 20th Oct 2016, 10:21am | Permalink

Most corrupt municipal of India is GHMC. GHMC passed circular to collect 50 rs for garbage collection but illegally collecting 50 rs per door in a house. So it became 300-400 rs from a house. In India main problem is people don't ask questions and don't want face it. How can we know that collected amount is going to government without any bills. Why we should not get bills for these collection, when getting tickets for even 5 rs in bus then why we give 50 rs without bills? GHMC complaint being closed with simply ATTENDED but not Acton on ground. No escalation system available for closed complaints.

SriNivas on 30th Jul 2016, 8:11pm | Permalink

The number does not work 27x7. No one is re sponding

Satish on 10th Oct 2015, 6:36am | Permalink

The people who come in morning time to take away the (kachra) from houses. These people are asking to pay 40 per month then only we ill take away the kachra. I kept him asking why ru not taking. He says with an attitude pay the money then only ill take & he had not took the kachra & he went away. These thing recently they started that we have to pay for a month 40rupees. If any festivals could be there we would have give them 10 to 30 rupees. These problem solution have to be solved immediately. Not nly in our colony these problem might be having so many people. This case happen at miyapur, J.p.nagar, 2 phase.

Swastik on 10th Oct 2015, 6:01pm | Permalink

Hi Satish even I have experienced the same thing in Kondapur area, this people collecting garbage demand money from every flat in a building every month. If not paid they will not pick the garbage. I have raised a grievance with GHMC Customer Service Center but not sure if that will be of any help. This is something new for me as I have not seen this kind of behavior anywhere else outside Hyderabad.

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