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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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K.v.vara Prasad 9441001151 on 17th Jan 2017, 11:33am | Permalink
Please clean our park....H.no.6_5_305,selffinance colony vanasthalipuram.
Dr A.V.Krishna Prasad on 15th Jan 2017, 10:06pm | Permalink
Dear Sir

Street light is not working from last one month, opposite to 10-3-85/1/2, Manipuri Colony, Saroor nagar, Hyderabad.
My Mobile No: 9912111742.
T.sasidharan S.V residency on 15th Jan 2017, 12:17pm | Permalink
Garbage collection is done once a week in Sharada Nagar Ramanthapur .Matter reported so many times and no action taken so far.No response from 155304
Divakar on 13th Jan 2017, 1:41pm | Permalink
Hii Sir/Madam,

Sub: control DOGS / Steralization in Hyderabad City...
I am locating at khairatabad area venkatranana colony.near to anada nagar ...our area LOTS of DOGS and creating noice and bitten many people ..pls kindly we requesting you control DOGS POPULTION in HYderabad...
Divakar
Apartment on 11th Jan 2017, 8:09pm | Permalink
Street Light not glowing
In our area beside plot no 66, opp shirdisai towers,near prannam hospital,Ramakrishna nagar,madinaguda post Hyderabad 500050 from last 2 months onward street light not working.
please see the matter as soon as possible
Karim Khan on 11th Jan 2017, 8:41am | Permalink
Sir. Underground drainage is overflowing next lane to Indira Nagar mosque Ramanthapur dirty water is coming into my home. So please do the favour as early as possible. Thank you
Narender on 6th Jan 2017, 2:04pm | Permalink
Sir I'm Narender from shivlalnagar Dhulpet here dean fully ful an following we r facing lot of problems plzzzzz clean it soon sir
sudhakar on 4th Jan 2017, 10:21am | Permalink
Just I have given mail for open mala location in Bharat Nagar, ramanthapur near beside renuakka yellamma temple big open nala from h.no 3-5/20 sinu house to h.no 3-5/20 laxman house. Kindly look into the matter and solve the problem.
sudhakar on 6th Jan 2017, 2:56pm | Permalink
Work not done as on today also. Why? Bharath Nagar colony ramanthapur open main mala. Sir have give several mails, but no use.
sudhakar on 4th Jan 2017, 10:07am | Permalink
Sir,I have given mails on 6th and 27th December for open main nala complete from h.no.3-5/20 sinu to h.no 3-5/15 upto to laxman house. But no one has came to clean. What happen?
Sumana on 3rd Jan 2017, 11:10pm | Permalink
Hello Team
We have problem with stray dogs in our locality. Chanakyapuri colony Safilguda Malkajgiri 500047.
Request you to take care of the issue ASAP. They are creating nuisance during nights which is scaring
Rohin on 2nd Jan 2017, 12:18pm | Permalink
Drinege leaked.
Kamalapuri colony, phase 2,
Adjacent to srinagar colony
500073
Pramod on 31st Dec 2016, 5:26pm | Permalink
Sir, am sending the message from shaikpet, western plaza. We are facing a lot of difficulty from some slum dwellers behind our plaza. Every evening, they are burning plastic waste and that is causing a lot of pollution and inconvenience to us. Also, there's a cement brick manufacturer just behind us who is causing a tremendous amount of noise and pollution. Inspire of repeated complaints, he is running his industry at will. Hope you look into this seriously.
S Ram Prasad on 30th Dec 2016, 2:44pm | Permalink
Hello Sir,

I Ram prasad , H.No:12-2-709/C/63, Padmanabha Nagar Colony, OPP: 777 Cafe Lane, Mehdipatnam, Hyderabad 500 028.

Our Drainage Jam water not going outside, getting very bad smell & Misquote are coming. kindly send your persons ASAP.

s ram prasad - 9885732457
K. SUNITHA DEVI on 30th Dec 2016, 11:30am | Permalink
I am the residence of HNO 268, MIG , PHase-1 , BHEL , RC PuRam.

The problem in our area is , the position of street light was changed by force of one person causing lot of darkness in that area.
Earlier position was very good and illumination was equivalley distributed.

So , please instruct the lineman to keep the position lights in original condition after verification.
Sukanya on 27th Dec 2016, 2:45pm | Permalink
Dear sir,

I am resident of chilkalguda,where nalla follows,here people inspite of garbage boy coming for collecting garbage they throw the garbage in the nalla, very few people are giving garbage to garbage boy,this is very problem who are residing near nalla where many mosquitoes and other dangerous flies are sitting on the garbage which is stagnated in the water of nalla are surrounded near our houses which is leading to diseases to children and old people many are falling ill due to this and also ghmc mosquitoe medicine people are also not coming no higher authority is bothering not corporator is caring and also unauthorised constructions on the nalla bridges so, please take some action and solve our problem.
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