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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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Sumayya on 22nd Sep 2016, 2:05pm | Permalink
i am a native of kings colony, shastripuram,rajendera nagar hyderabad telangana.
Due to heavy rains we are facing problem in stepping out of house as the rain water with improper drainage outlets has surrounded our house badly.Even after complaining many times to the respective Person in GHMC no action has been taken yet.Help us we are badly in trouble as the drainy dump water may enter house in very short time may even today it enters.Kindly help us .
Mohammed on 22nd Sep 2016, 8:14am | Permalink
Illegal construction is going on right on the Mallepally Priya Theatre main road opposite to Ravindra Bharati School in Sai Ranga Enclave Apartments complex. The Mulgi owner on the road side, about two years back constructed fabricated shed in the open space in front of the Mulgies and enclosed it with a three feet wall. The open space in front of the Mulgies is the setback left by Sai Ranga Apartment Complex for the road widening. Now the owner is raising columns on the road and constructing a pucca building on the open public space, GHMC is requested to take immediate steps and stop illegal grabbing of public space and illegal construction thereon. I am sure many of the GHMC employees/officials maybe using the Mallepally Priya Theatre main road daily for commuting to their offices. Why no GHMC official concerned is taking notice of it as it is happening right on the busy main road?
Ajaz Mohiddin on 20th Sep 2016, 9:31am | Permalink
We are residing in two appartment complex having 70 apartments at mehdipatnam area near Amba talkies.12-2-828.Just opposit the flats there lie a great crate of filthy pond surrounded all around with dumping garbage.all the 24/7 we are prone for decreases like chicken Guinea ,malaria and several viral fevers.request is to immediate raise to occasion and arrange to relieve the health hazards.
Pendyala on 18th Sep 2016, 8:45pm | Permalink
Hi,

the hyderabad roads are very worst and feeling diving in a village.

the raods from miyapur to kukatpally completly damanged.no one is takign care from govt.very bad goverance.
prashanth on 21st Sep 2016, 1:17pm | Permalink
Dear Pendyala , Plz don't compare everything with villages. Most of the villages in telangan are having best roads. Yes there is some problems with City roads due to heavy rains,
C Anilkumar, lig-184, mob : 98 on 18th Sep 2016, 12:49pm | Permalink
LIG-184,LIG-!83,Lig-182,lig-181, Nallagandla HUDA, near laxmivihar phase -1, lane Drainage line overflows since 3 days , no action from ghmc. So plz take necessary action and repair.

From: C Anilkumar, Mob no 9885506344.
Gowtham on 17th Sep 2016, 10:05am | Permalink
I am resides in Sai Baba Nagar, Site 3, Borabanda. In front my house man hole is overflowing from last 3 days due to huge rains. And this mah hole in front of temple causing problem visiter too.
Mrs seema aliya on 16th Sep 2016, 12:47pm | Permalink
H.no 9-2-410/A/20 Baghdad colony near glorious school langerhouz Hyderabad ts. We are suffering too much all main holes are full.all drainage water is overflowing in my house since from one week no body solve the problem .we are suffering illness.if any body happen government is response
khatijha on 14th Sep 2016, 7:35pm | Permalink
GhMC worker in golconda fort jhinsi bazar he charged 100 for one home and incresed to 120 rs and keep asking for more he came once 4 to 5 days
Vijaykumar Sneha Priya on 3rd Sep 2016, 2:54pm | Permalink
The open place on CPRI ROAD some plots away from Srinivasa Hills colony (towards) the left side had been pulling up with garbage out of nowhere.

The garbage pilling has gone up to such an extent that it is overflowing on the main road.

Please bear in mind that this is a Residential Area

This is causing nuisance not only to the residents living in the nearby colony but people using this road.

Please have this issue looked into on priority. To my horror, I have noticed pigs and rats heavy infesting on tons of garbage that is being pilled up here.

This is not just causing unbearable odour but has also become an arena for all sorts diseases.

PLEASE HAVE THIS ISSUE ESCALATED.

NOTE THAT, THIS WAS NOT THE CASE A MONTH AGO, THIS PLACE USED TO BE VERY CLEAN.

NOW IT JUST TURNED INTO A BREEDING GROUND FOR RODENT AND PIG INFESTATION.

THIS IS A RESIDENTIAL AREA WHO THE HELL PERMITTED FOR DUMPING OF WASTE IN A RESIDENTIAL AREA.

THIS IS A MATTER OF ENDARGEMENT TO PUBLIC HEALTH.

HANDLE THIS CASE ON PRIORITY.
Vijaykumar Sneha Priya on 3rd Sep 2016, 2:38pm | Permalink
Does not work.

I called several times with different phone numbers.

Just kept getting a automated voice message saying that an executive will be there to take the call.

Has only been a waste of my call money.
pramod singh cell 9391068234 on 3rd Sep 2016, 7:47am | Permalink
drainae overflowing santhosnager near saidabad overflowing on main raod near crystal bar main road
Rakesh kumar on 31st Aug 2016, 9:35pm | Permalink
Hello Sir,

Due to rains in the morning on 31st august 2016, our lane was flooded with naala water in padma colony....street no 2.....near hanuman temple... nallakunta hyd....the dirty keechad(naala waste) has spread all over...plz take necessary action to clean the dirt and plz provide pesticide spray in this area especially street no.2 urgently.....i'll appreciate your immediate action....to stop dengue,malaria from spreading.
D. Penchal Reddy on 31st Aug 2016, 1:51pm | Permalink
Pillar no 140 ,attapur , between peninsula Complex and bantia show room road drainage line blocked since one year.plesse clean the lines.ph 9399910199.
Mohammed on 30th Aug 2016, 4:03pm | Permalink
facing problem in the issue of street light. its not working from past 2 year.
kindly request you to take action on this issue as soon as possible.
awaiting for your response ASAP, revert back soon
Address:balapure kuttapet nabeel colony , Hyderabad.mandal.balapure
Contact Details: 8686688490
venu on 30th Aug 2016, 3:34pm | Permalink
Open drainage
Respected sir/madam
I am the resident of opp upperpally piller no 193 main road saroornagar, piller no 193. drainage cleaning people have opened the drainage lid infront of our shop since 3month and it is near to my shop and there is a way to colony. they have opened it 3 month ago and still they have not closed it. now it is releasing a foul smell and no way to go. our kids also getting problem to go school and no bus and auto coming to our colony. we are unable to tolerate that smell and getting lot of problem it is becoming a problem for vehicles to go by this route. if it's rain then it is filling with water and flowing on the road. small children are effecting with diseases.

Veniugopal
H. no:2-4-40/b
Opp piller no. 193.
Atrtapur
Hyderabad
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