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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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Sangeetha Kosuru on 18th Dec 2015, 12:13am | Permalink
Hi GHMC Electric department,

The street lights in the complete Nagarjuna nagar colony is not working. The entire colony roads are in dark. This lack of lights is causing all kinds of nuisance activities and very unsafe to walk post 7 pm. The address is 8-3-903/4/3, Nagarjuna Nagar colony, Ananda Apartments, Ameerpet, hyderabad 500016. for any more information on the same issue kindly reach out to me at 9885078811. Would request the concerned authorities to look into the issue as soon as possible.Thanks
saleem on 14th Dec 2015, 12:10am | Permalink
dis is my Grievance Number 2015-11-W209457, Circle-4A,Ward:19-Saidabad, Complaint - Unauthorised Construction ,Sri Purushotham Rao, ACP Not Teak the action my complint way I m complint in 17/11/2015
Ajit mehra on 4th Dec 2015, 1:54pm | Permalink
Sir,
Our drainage pit is full & drainagewater is overflows, please do needful job as soon as possible . One more thing i want discuss here my father name is ajit mehra but u people written as ajay mehra which is very disappointed how can u do this. Shah ali banda h.no 23-6-893/1, mubarak bagh behind sudha threatre. 04024576787
raj on 3rd Dec 2015, 12:34am | Permalink
Dear sir
In chaitanyapuri road no 36 there are full mosquitoes from which we are getting viral fever nd etc ., since more than 18 months no mosquitoes spray work coming to our area we are suffering a lot of problems in our locality kindly send the people for the same
M Bindu Madhavi on 26th Nov 2015, 4:39pm | Permalink
In Srinagar Colony, the road opposite to INDIAN BANK is full of stray dogs. They are causing danger to the people in the locality. The concern authorities are requested to pay immediate attention to the subject and arrange for capture of them immediately
K.NAGARAJAN on 18th Nov 2015, 6:07am | Permalink
Street lamp Pole No.161 300 3383 003 at Brahmanwadi BEGUMPET Is not burning and repaired it works for only few days and fails again . This happens only to this lamp. There seems to some problem with the whole set which may have to be replaced With the winter setting it is dark in the morning and causing difficulty for the morning walkers Please do the needful I AM HAPPY WITH THIS ARRANGEMENTS CONGRATS FOR THE TEAM
syed omer on 16th Nov 2015, 1:17pm | Permalink
We have a drainage problem in bandlaguda alinagar area I don't know where to give cmpln n how so pls help us
SAM on 13th Nov 2015, 3:24am | Permalink
Dear Sir,

Worst things happening in Ameerpet Hostels. The hostels atmosphere is more than like a Rats dead smell, and coming to the food you can find STONES instead of rice, dal and curry. The bathrooms are like DRAINAGE and daily people are bathing in the drainage itself. Water scarcity can’t explain that hell. If anyone wants to go to bathroom twice a day in that ones he has to go to PUBLIC TOILET. In drinking water you can find MUD. For collecting the hostel amount the hostel owners come on time, they dint even miss a single day. The hostel amount is unbearable expense for a normal person. You can find 6-8 people in a small single room and there will be a common bathroom for almost 40-50 people. No one there questioning about them. Please someone come and check if am wrong.

There’s no match for the hostel amount what we people paying and what people are eating and how they are staying
sandeep Gargi on 6th Nov 2015, 5:20pm | Permalink
Illegal constructions are on raise in Mettuguda near to rail way track. the authorities are requested to take necessary action
P.G.Mahender on 3rd Nov 2015, 10:52am | Permalink
Sir, street lights behind jasmine hotel, Saleemnagar, Malakpet, Hyderabad is not burning since six months and complained to concerned but no action has taken so far
Subba Rao on 1st Nov 2015, 9:40am | Permalink
Sir,
Our drainage pit is full and drainage water is entering into the houses. pl do the needful.
Subba Rao, Ravindra Nath & Ram Lal, H.No.3-13-94/7, Madhura Nagar, Ramanthapur, Hyderabad-13. Contact No.9440258841, 9010213340
ashwin kumar on 30th Oct 2015, 9:30am | Permalink
the street light isn't functiong from several days and is causing lot of inconvinence so i request the concerned official to see to this matter as soon as possible.
address:
kakatiya nagar,roadno-4,ramachandrapuram,
medak.
K.abhishek on 29th Oct 2015, 8:35am | Permalink
respected sir
i am abhishek studying bsc 1styear,
i am living in serilingampally
in our line drainage likage is going on from 1week..
whole line is with bad breath and full of mosquitoes this may cause us diseases.
So sir please make out any solution for it.


your sincerely citizen
K.Abhishek
chandrashaker on 24th Oct 2015, 11:34am | Permalink
sir
ghmc serilingampalli
we r facing many problem with the auto rickshaws in our area , they r bloking the road, and making newsence to the people onthe road and the shop oners plz look into this complaint.
address: serilingampally , nallagandlla , aparna cyber commune , hyd. 500019.
thank u
p.v narayanan on 16th Oct 2015, 4:07pm | Permalink
vignanapuricolney sir i have one complaint9-10-15complaint recivedmassage same day complaint no 199414 registered and forward to p.sudheer sing si,ss/si/ha,9849907668.butnobodeycontact andproblam not solved.but today 3.30pmi have massage received your number 199414was solved shokd problem not rectified way problem solvedmesage sends
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