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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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Sukanya on 27th Dec 2016, 2:45pm | Permalink
Dear sir,

I am resident of chilkalguda,where nalla follows,here people inspite of garbage boy coming for collecting garbage they throw the garbage in the nalla, very few people are giving garbage to garbage boy,this is very problem who are residing near nalla where many mosquitoes and other dangerous flies are sitting on the garbage which is stagnated in the water of nalla are surrounded near our houses which is leading to diseases to children and old people many are falling ill due to this and also ghmc mosquitoe medicine people are also not coming no higher authority is bothering not corporator is caring and also unauthorised constructions on the nalla bridges so, please take some action and solve our problem.
Aakash reddy on 25th Dec 2016, 1:08pm | Permalink
Water leaking from abhiruchi restaurant at rtc colony tirumalgherry are flowing on the road,its very problematic to walk on the road in the water and with bad smell so please kindly take immediate action
Sahiti Ramkutir on 24th Dec 2016, 3:10pm | Permalink
Road is full of plastic papers and stones and no GHMC workers are not taking care. Please deploy staff to clean the roads. Location : Jaihind enclave road; Sahiti Ramkutir apartment, house no 1-98/9/31
Sandeep uppal on 17th Dec 2016, 5:29pm | Permalink
Street light not working on Dharam Karam Road Ameerpet. Near nature cure hospital. Door 7-1-65/A/3. 155304 not working.
Imran on 16th Dec 2016, 12:09am | Permalink
We are the residents of rain bazaar Kaman area yakutpura.we are facing sound & dust pollutions in this area because of so many furnitures shops . There is a severe breathing problems of children's and old people they makes sound in the evening we are not having proper sleep at night of these noises and children's can't read.they open shops till midnight. So please take a serious action against them.even they fight people who will ask to stop.
Basheer on 28th Dec 2016, 12:01am | Permalink
Yes we are really facing such problems so please take serious action against them
D.V. Subba Rao@9985195670 on 15th Dec 2016, 8:19pm | Permalink
Hello sir ,this message in reguest that some unknown
people are dumping stone beside our house we are faceing lot of problem reagrding this issue we request u to clear this unicident as soonas possibe
our residental address as follows :1-4-210/159, netaji nagar sainikpuri kapra.
Setty on 12th Dec 2016, 8:46am | Permalink
Respected Sir
I gave information to seri lingampally municipal commissioner and town planning officer through Whatsapp and email about unauthorized constructions in a dangerous position
On 24 years old buildings now people are constructing 3-4 floors which cannot support and it is dangerous to the neighbors
These are not approved plans but none of the officials neither inspected nor abstracted
Please take action before something happened
Nanakramguda is a big lesson to all
Thank you sir
mbr_baburao on 12th Dec 2016, 8:49am | Permalink
I have given this information happening in Doyens township
sudhakar on 8th Dec 2016, 2:54pm | Permalink
Sir I have given mails for gap in between the cement roads for dambar filling and speed breakers also in Bharat Nagar colony ramanthapur But were as my mails are not showing today. Why and problem are also not solved. Kindly look into the matter.
sudhakar on 23rd Dec 2016, 12:26pm | Permalink
Work not done as on today also
T. Anthi Reddy, Secretary, Sai on 8th Dec 2016, 10:50am | Permalink
We have raised complaint on 6-6-2016 with grievance no. 2016-6W255339. Not yet taken any action against our complaint.
sudhakar on 6th Dec 2016, 12:36pm | Permalink
Open nalas in bharat Nagar near renuaka yellamma temple not cleaning this is the main nala water coming from old ramanthapur please clean it in every week.or month the bad smell is there. Please to the needful at the earliest.
sudhakar on 27th Dec 2016, 12:29pm | Permalink
Sir, I have given mail for cleaning open nala complete at renuaka yellamma temple inbBharat Nagar ramanthapur. It is the main nala open no one has came to clean. I have told several time but no use. Any body can came and check how much mud and grass and many more thing. No one is coming to clean for weekly no one is coming. Please do the needful.
Mahender on 5th Dec 2016, 11:28pm | Permalink
We are having sound pollution from bhagyashree funtion hall old bowenpally , this function hall is surrounded by residential houses and schools, almost daily there is a function marriage / Reception / birthday parties. These function hall management is allowing loud DJ sound system and it runs say and night.
We are having months baby and aged parents at home. We are not having proper sleep at night because of sound system. Please help us solve this issue. I have already logged a complaint against this function hall in Ghmc grievane one month back , but no action as of now.
Will the ghmc grievane complaints being looked by the ghmc officials or its just for sake of logging a complaint.?
praveen on 4th Dec 2016, 12:28pm | Permalink
ghmc khapra.
new indra nager daimiguda near govt telugu school
man hole dranage water out flow two weeks
Naseem Begum on 3rd Dec 2016, 9:27am | Permalink
I Am A Resident Of 19-2-136/1/4 Tadban Hereby The Whole Lane Facing The Problem Of Drainage Water Which Have Been Mixed Up In Borewell Water EveryOne Can't Use The Water And Facing Alot Of Problem Due To This I Request You To Please Take A Quick Action On It And Fix It As Soon As Possible.
B . Santosh kumar on 1st Dec 2016, 6:34pm | Permalink
I am a resident of kukatpally Balajinagar division..some near by factories emitting chemicals in the evenings..there is a severe breathing problem in this area..and many people also reporting the same..this issue facing is a recent one..so please check the problem..and help us
Kranthi on 29th Nov 2016, 11:29pm | Permalink
Hi ...frequently we are facing some newsence from students at midnight time at nethaji sports groud kphb 6th phase...please take necessary action ...as families and getting disturbed by their daily newsence...drink alcohol and breaking bottle at midnight , shouting loudly and creating inconvenievce to the families near by groud ....request u to please shedule the timings to the park ....Do the needful help
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