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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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prabhaker on 6th Jun 2017, 4:51pm | Permalink
Sir I am resident of 7-1-1049 shanker Veedi nalabhazar secunderabad. We are facing drainage problems and now rain water is coming from big nalla our houses are filled with rain water and drainage water in rainy season every year.please solve this problem urgently
Narasimha Rao on 5th Jun 2017, 11:10am | Permalink
Dear Sir,
In L.B.Nagar Cilcle, the sewerage pipe line along plot nos (13-14-114) to (13-14-115) - Infront of Dr. Chandramouli Hospital near P&T Colony Post office, P&T Colony, Dilshuknagar, Hyderabad is chocked since last 7 days, not successful though numerous complaints over phone to the office.

Kindly do necessary help in immediate de-chocking of the said pipe line.

Thanks in advance.

Regards
Narasimha Rao
Ph:9849019749
Sekhar naidu, 9849229613 on 4th Jun 2017, 9:51pm | Permalink
At B-85, Madhuranagar, vengalaraonagar garbage developed due to heavy rain in second week of May is not removed by GHMC people so far.
Reminder to sweepers is no use.
Mohammedmujtabahafeez on 4th Jun 2017, 4:38pm | Permalink
Drainage is over flowing near khairtabad badi masjid no one is taking interest please solve the problem as early as possible
Mujtaba on 4th Jun 2017, 4:35pm | Permalink
There is no street light working in my area khairtabad ward office near khairtabad Ganesh for the last fifteen days I had given complain also but no response
Ruhi on 2nd Jun 2017, 10:57am | Permalink
I have been trying this number 155304 and 241111111 to launch a complaint about the drainage over flow in my area This number is not functional or there is nobody to respond . Please check with its functionality or provide some alternative.
***241111111 is connecting ,our money is deducting but there is nobody responding on pH

Thank you
Kvadeguda Union on 30th May 2017, 3:40pm | Permalink
In Kavadeguda Vijaya Apartments, This building has permission for only 3 floors. But builder had constructed more than 3 floors and sold it for profits. Also shops construction under this building is illegal.
Kindly demolish all illegality constructed parts of this buildings before the whole building collapses.
Raju bogi on 30th May 2017, 9:44am | Permalink
oka varam rojula nunde Hydernager Dev photostudio oppsoit area lo chettavalu ravtledu, please
Mahendra Kumar, Mob:9849805532 on 29th May 2017, 11:25pm | Permalink
The street in font of Vinayak temple in Vinayak Nagar, Saidabad has become a filth street, even part of it is being used as open air loo. Every morning the residents wake up to the foul smell of loo or the burning of garbage. We are promptly paying the house tax then why this apathy. The difficulty multiplies in the rainy season, please help
ARVIND PH; 7110611094 on 29th May 2017, 2:42pm | Permalink
SIR I AM FACING A PROBLEMS ON ROAD SIDE NEAR SAIBABA TEMPLE OPP; SBI BANK DWARAKAPURI COLONY PANJJAGUTTA THE HOSTELS WAS RUNNING NEAR THAT THEY PUT A WASTAGE BAGS NEAR TRANSFORMER OPP;SBI BANK PL SOLVE THE PROBLEM AS SOON AS....... THANK U
Harinarayan Vyas ,16-2-147/59/ on 29th May 2017, 2:22pm | Permalink
Sir
Street light is not working in Anand Nagar,Malakpet area pincode 500036 since last one month .this is opposite to Sai virat Apartment ,behind 2nd left lane Chevorlet Car show room . Request for doing need full.
Balvindersingh. on 29th May 2017, 2:11pm | Permalink
Respected sir/MADAM
I RESIDENT OF West Marredpally Secunderabad
We are facing a unbearable problem of street dogs in our locality. the dogs are giving birth and increasing day by day and has become a new sense for us.
Therefore I request you to please take action on my problem.
Your citizen.
Aman
Balvindersingh. on 29th May 2017, 2:06pm | Permalink
sir!!
there was a road widening processs
And due to this all the neighbours have suffered a lot and till now the bricks are not lifted this results in traffic jam and many many problems I request you to get to me as soon as early
ammu on 29th May 2017, 1:04pm | Permalink
dear sir, i am staying at neredmet cross road at j j nagar near st.John's high school. every day i am facing dogs problem pls take all the dog its every day creating great problem contact number:7075805743
N balakrishna reddy on 28th May 2017, 10:12am | Permalink
In my locality commerical complex owener want to cut down a tree which is out side there primises please stop this and same envirment
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