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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
1 - 15 OF 1921 COMMENTS  |  NEXT  |  LAST
Anu on 26th Feb 2021, 5:36pm | Permalink
We are from Akshitha Residency, near st.xaviour school, Revenue colony,Mohan Nagar,Kothapet.our areagarbage collecter mr. Narsimha is colecting garbage monthly 3 times only. We are facing many our houses. He was not giving proper answer. Our house is full with garbage and bad smell is coming. Plz take necessary action.
ABDUL AZIZ on 19th Feb 2021, 10:55am | Permalink
Respected Sir
Park land grabbed and making construction at Road. No. 10, BANJARA HILLS, Hyderabad. there is a park named sarwathbari park adjacent to Gaffar Khan Colony, on western side of the park a House bearing No. 8-2-608/1/1/A, has constructed a huge buildingsby occupying the park land.

I request u to inspect the site and take appropriate action.

I am giving representation to Hon'ble Minister K. T. Rama Rao Garu and a copy to GHMC, Commissioner
Shaik Imran on 17th Feb 2021, 8:10am | Permalink
Drainage full over come to house
Kukatpally yellamabanda NTR Nagar
Phone number 7995919984
Shiva Kumar on 12th Feb 2021, 8:52pm | Permalink
Mch garbage collect man can collecting Rs.100 with demanding and shouting in our colonys at Friday market mahmoodguda namalagundu He lifting two or three days
Atul Kumar on 12th Feb 2021, 5:09pm | Permalink
I have lost / forgot my TIN no, hence not able to make online payment for property tax. Please help.

Thank you.
Ram on 31st Jan 2021, 8:52am | Permalink
Drainage is full in my line road
shubham on 27th Jan 2021, 11:14am | Permalink
shubham sharma2021-01-27 11:11:16[ip]
adress 4-9-125/1/m/3 , beside my home illegal construction was going on i request u to plz come n stop it plz call me at 8019888324
Shyam on 26th Jan 2021, 5:29pm | Permalink
Sir i am very much unhappy to say the total garbage by ghmc workers are dumping backside of BIG BAZAR , Kukatpally...
The roads were totally blocked due to Garbage...
Once we request you to pls look after this issue.
Hope u will do some needful.
Mr Biju Joseph on 21st Jan 2021, 6:46am | Permalink
Dear Sir
I am residing at H/No 33/103. Officers colony.RK Puram. Secunderabad 500035.
In front of my house garbage was deposited in bulk by GHMC workers last week. Till the date that was not removed by garbage vehicle. Day to day garbage is increasing and bad smelling so I request you to take appropriate action Pl.
Mob no 9618261303.
Y Rajaramesh on 20th Jan 2021, 8:53am | Permalink
Hi sir
I am residing at 1-8-14/1 to 5 street no 12, arora college lane , Chikkadpally
Government tree in front of my house is infected by insects and these insects are entering surrounding houses, please cure this insects issue which is causing health issues in our area
Y Rajaramesh on 20th Jan 2021, 8:52am | Permalink
Hi sir
I am residing at 1-8-14/1 to 5 street no 12, arora college lane , Chikkadpally
Government tree in front of my house is infected by insects and these insects are entering surrounding houses, please cure this insects issue which is causing health issues in our area
Mahesh chary on 30th Dec 2020, 7:40am | Permalink
Sir drainage was overflowing on road 24 hours sir i have giving complaints but not responding please try to slove the problem small children are there very bad smell sir please slove adress n.m guda kishan bagh bahadurpura sp nagar near mahek garden 19/5/479/17/c/5a
Dear Sir, Need your help to r on 28th Dec 2020, 12:48am | Permalink
Dear Sir,

Need your help to remove teen shades in tolichowki my shop is not looking good in view because beside of shop (2 shops) has putting teen shades and big boards they all are using footpaths people are facing problems unable to use footpath also,on Saturday (26/12/20) your team has came and already inform to everyone to remove teen shades and banners and boards but still shops owners are not ready to remove teen shades

I have removed teen shades today in front of my store, as I got information that it will get charged if any one is putting banners or teen shades

Same has been removed today and others shop owners are not ready to listening every one is taking lightly to GHMC

Request you to please remove all the teen shades

Address:- Tolichowki
Landmark :- Seven tombs road beside Sana Hotel Hyderabad

Shop names ;-
1. Fashion electronic dry cleaners
2.Shahi Fish
3.Halal Chief (Putting banners) hiding my shop

Thanks and Regards
Gnv Amar on 27th Dec 2020, 10:14pm | Permalink
We have complained many times about street dogs which are biting and entering into the houses.Also lot of disturbance & noise pollution in our area venkateshwar nagar, jiyaguda by street dogs. People are scared of this dogs all the time.
Kindly take necessary strict action.
Shivalatha.. on 14th Dec 2020, 11:13pm | Permalink
This is inform you that in our area injapur mythri meadows colony road no 2 garbage collectors are taking 100rs .I think people also paying salary to them then why these people are taking this much huge amount from the people.
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