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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
76 - 90 OF 1843 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
Dr.Vasudeva Reddy,H.NO.2-2-185 on 17th Jul 2020, 6:58pm | Permalink
Sir ,Iam living in h.no2-2-185/56/8.There is water logging problem in front of my house since long long time .I brought this to the notice of local ghmc superwiser Mr.Ravi whose 7386656549.He never cared to rectify my problem.One and a half year ago ghmc laid asfalt road in our street .after this water used to logg in front of immediate aboove my house .For this the same superwiser Mr.Ravi came with labour and cut the newly laid road and made a nala so that water directly comes and loggs in front of my house.even after repeated requests he did not take care to solve my problem.I requested him to find out a wat so that water does not logg in front of anybodys house.there was no result of my request.Hence ai sincerely request to look in to this problem any provide releaf to this long standing problem. Thanking you sir.
ANAND KUMAR on 17th Jul 2020, 12:37pm | Permalink
Sir this is regarding correction in death certificate.Transaction has been done on 7/7/2020 and was said correction will be done with in 6 working days but now its been more than 6 days. please make a change of Fathers name as E. RajaRao in death certificate.Transaction ID:TTCBD022000133721
Deceased Name: E.Venkataratnam
Ph No.9542057048
Ananda rao on 16th Jul 2020, 2:16pm | Permalink
Sir, we are the residents of jillelaguda, Sri venkateswara colony. Door no. 10-156/3. One person illegally have put in speed breaker without any govt. Permission, it is causing trouble for us, as water getting logged in that place and stagnant water welcoming mosquitoes and diseases. We request you to remove that illegal and unwanted speed breaker.
Sai kumar on 15th Jul 2020, 8:47pm | Permalink
Respected sir iam residing in Ravindra Nagar AsifNagar Hyd . Nampally Constution. In my area road is not totally kacha raod all holes up and downs due to rainy season rain water and drinage water storing at holes due to that bad water to much mosquitoes dungue fevers cmng and this is coraona period .No officer and political parties are interfering Iam requesting u to solve the problem. Thanking you.
Mahalakshmi on 15th Jul 2020, 5:31pm | Permalink
Sir myself mahalakshmi iam in need of some help from ghmc end, actually iam facing some problem. Drainage problem, there is drainage Infront of my house every one use that drainage if we say not to use drainage for washing dishes, clothes throughing wastage in it there are fighting with us, we were feedup telling them to use there washroom instead of drainage but nobody listen to us. Sir I request you people to take out that drainage from Infront of my house. I need some help from you people y because literally we were facing many problems like mostiquoes, bad smell. Due to that mostiquoes, bad smells everytime me and my family members are facing health issues. Sir please do need full.
Syed on 15th Jul 2020, 12:57am | Permalink
In our area shoukat nagar banjarahills road no. 2 . Don't know why the the garbage collectors disappeared, from last one month no one is collecting garbage from our locality
Goutham Reddy on 14th Jul 2020, 5:04pm | Permalink
Due to corona cases in my watchman house municipality is not picking up our garbage .we live in saidabad gaddiannaram . Bank colony Srinivasa community hall ho no 25 .
Devilal Banoth, 9000135579,dbd on 14th Jul 2020, 2:03pm | Permalink
Dear sir , I would like bring to your notice, I stay at H.No:2-4/123/1/55&56, Road.No.10,Seven hills colony ,Swaroopnagar,Uppal, at my colony the road was blocked by the residents (Mr.Srinivas & Mr.Mallareddy) with construction released materials and by parking four & two wheelers on either side of the road from one month and making great havoc and nightmare to colony people.Please look into the matter and take action against the road blockers it will be a lesson to others. , Thank you, yours faithfully.
Syed Hussain on 14th Jul 2020, 10:38am | Permalink
I am reading in the news papers that the Govt of Telangana spending crores of rupees on Harithaharam project in which the municipal authorities have to do tree-plantation programs in all its circles to bring greenary atmosphere.
But in Chanchalguda under Malakpet Constituency where I am living there was no tree-plantation programme was organised so far while at many places I heard this programme was launched by any one Minister or famous leader.
Why the chanchalguda localities block 16 in wich ward nos. 3, 4, 8 are there are ignored.
Beside it whatever public beneficiary programs organised by GHMC are not meant to this locality.
Kindly look into this matter and do in positive manners.
vnrnmurthy on 13th Jul 2020, 2:18pm | Permalink
Sir ln front of my house manhole on road the drainage is over flowing due to that problem all drainage water is coming back to our apartment Sri Lalitha Apt , Kalyannagar, East Anandbagh, Malkajgiri Hyderabad. so reqyest you to please take the quick action poease.
Thanks and regards
KRISHNA RAO/7989295045 on 12th Jul 2020, 9:33pm | Permalink
Respected Sir,
I am the resident of Sri Srinivasapuram, Vanasthalipuram, Hyderabad-500070 and on 4-7-2020, in St.No.9 North, Opp to Plot No.373 a 10 years old street shade tree which is planted by GHMC is cutted down completely by Plot No.373 residents and it is complainted byme to Gurram Guda FRO Sri Vishnu and he colluded with them and I hope he might have and taken any action and he revealed the photographs and numbers of complaint to the tree cutters which created misundustanding between the residents of that stree.
You can See till today 12-7-20 the tree is not removed and it is creating trouble to the residents of that street.
The FRO Sri Vishnu is adamantly replying that I should report to the GHMC and not to the FRO and I have the evidence of telephonic conversation of that FRO and He ask me to complaint to any one as I can and he is justifying himself after/for revealing the photographs of the scene and phone numbers of complainant and street residents to the accused. The Concerned FRO is justifying himself that he is not the concerned and I have to make a complaint to GHMC.
Please make an enquiry with the street residents and take action against the concerned.
Taha on 12th Jul 2020, 3:58pm | Permalink
Hello sir iam from rein bazaar. There is a drainage problem beside my house. I have complain many times. But no one is responding me. But taking full tax. This is not fair
Santhosh on 11th Jul 2020, 7:50pm | Permalink
There is garbage in my street by there are lot of mosquitoes are spreading by that garbage many kids are there in my street nap one is responding by this issue can u plz take action on it ...area : Banjarahills road no 2,indra nagar ,opposite to green bawarchi Restaurant lane...thank you
Mrs Wahed on 11th Jul 2020, 2:28am | Permalink
Hon'ble Commissioner of GHMC and the Concerned Officers,

I am a senior citizen and resident of H.No. 8-2-402/B, Road No. 4 and 5 corner house , Gulistan , Banjara Hills , Telangana . This is to bring to your notice that the cleaner of the GHMC of this area is Laxman who has advised all the cleaners of the area to dump the garbage at the entrance of my main gate and also all the locality people dump the garbage at the entrance of my gate . This is happening since a long period of time and now at this critical time of COVID 19 pandemic . As a result of this we cannot go out of the gate .

I am herewith attaching picture of the garbage at my entrance. I request you all to please take immediate action and remove the garbage from the entrance . This will not only help the residents of the house but for the overall protection of the locality and its residents. I have called the commissioner and also the area cleaner Laxman several times to take care of this issue but to no avail and hence this complaint.I have also given a written complaint in GHMC but to nobady took any action.

I have personally arranged a labour to clean the area and cement it on my own expenses but still inspite of that the garbage is again and again dumped at the entrance . I cannot understand why the GHMC is not watching this and taking action. I request the authorities to take immediate action in the interest of health concern for all. I have sent complaint before and they removed it a few days back but again the heap of garbage is found repeatedly . In order to find out who is dumping , kindly fix a CCTV camera to know and sio that action can be taken. as this is three side road facing house hence CCTV camera is necessary . Kindly take immediate action to solve the issue permanently.

Thanking You.

Mrs. Wahed
Mobile : 9121870747
Naseer. on 10th Jul 2020, 12:53pm | Permalink
Sir half of the road is full with garbage near my house .facing problem to cross the road.chintalmet sulemannagar.back side
masjid Shaik Syed Mohammad.500052
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