GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,

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The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)

filed in: GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues

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COMMENTS

466 - 480 OF 1965 COMMENTS | FIRST | PREVIOUS | NEXT | LAST

Lalitha on 2nd Mar 2020, 3:03pm | Permalink

What is the daily charge for collecting the trash is it rs 100/70: at moosarambagh east Prasanth Nagar Gayatri enclave they are charging 100.

Basuru suresh kumar on 2nd Mar 2020, 7:23am | Permalink

Dear sir
Im suresh kumar basuru working in exide industries ltd.
We r now staying at sanjay gandhi nagar yellareddy guda at manasa mansion apartments ..
We are getting problem with neighbours waste .. my wife is a asthama patient..
And in my apartment we r having childeren and 2 ashthama patients are there ..

Every day my neighbors burn the waste .. that Smoke came to opposite apartments ..
Because of this we are getting lot of breathing problems
Consider my request and please arrange proper action against this issue

Address 8-3-502/12/2
Manasa mansion apartments
Sanjagandhi nagar
Near by hb residency
Yellareddyguda

Vani on 29th Feb 2020, 5:06pm | Permalink

I from nallakunta near by Mahesh pan shop, garbage taking auto not coming regular this month auto came only one time.please take action immediately

Chekravarthy on 28th Feb 2020, 3:20pm | Permalink

Respected Sir,

I am N.S.Chekravarthy.
Resident of 8-2-120/112/13/A/13,
Plot Number 285/1,
Road Number # 09
Jubilee Hills, Hyderabad-500033.

Sir I have given complaints regarding the turmoil and the mental torture we out going through with the huge open space exactly opposite to our house being used as a
GARBAGE DUMPING YARD
And
PUBLIC TOILETS.

Our neighbors and the adjacent lane residents are using it as a garbage dumping yard and by rest as a public toilet.

May be the owners are not been told by their workers of our plight we are facing with the horrific side effects because of dumping of the garbage being done from their end.

Well I am enclosing you the photos of my mother who is a senior citizen got very badly affected because of the constant dirt and garbage being dumped.

These skin rashes and the allergy caused to my mother is purely by the garbage and the other dirt being dumped.

Well I am sure it will get spread to others members of our family and also to others families residing in the same vicinity.

Well sir I don

Tulasi Popuri on 28th Feb 2020, 2:56pm | Permalink

Too much plastic covers are being used and using in Hyderabad. Recently we moved from Bangalore to Hyderabad and went to buy vegetables hardly people are carrying their own bags, due to some reasons we dint start cooking for initial few days so ordered food from outside, too many plastic covers wrapped we are shocked and thinking are we eating food or plastic. Bangalore government strictly kept a rule not use plastic covers which is good for our health. I feel this government should also take very serious action on th use sage of plastic and on the people who are manufacturing covers and selling. And one more suggestion in waste collection. Even though government initiated this step long back on collection of dry and wet waste, distributed dustbins on the same for waste separation but still it's not followed properly. Imposing a rule by government for society development is very important in the same way following the same by people and being monitored by government is also important.

My humble request to municipal corporation people to take immediate action on use sage of plastic covers..

Amarnath on 28th Feb 2020, 8:54am | Permalink

Municipal Corporation of Greater Hyderabad

Sagar on 27th Feb 2020, 10:22pm | Permalink

I would like to inform that from the building opposite to sriram chits, Ashok Nagar, road 8, Hyderabad(029), there is substantial amount of water over flow from storage tank almost every night since last 3-4 days. There is no one visible to inform. And this has been a regular occurrence.
Keeping in mind the concerns regarding water now a days esp in the city, I would like to request the authorities to take this matter into consideration asap.

Ranjit on 27th Feb 2020, 12:23pm | Permalink

I'm Ranjit, In front of my house drainage system is open, we are facing this issue frequently. Called to customer service they registered a complaint and gave concern person number and that fellow told us to visit nearby office, completely useless. I'm going to send a big email to the right person and this is going to be a big issue.
Plot no: 115
5-3-172
Gowthami nagar
Vanasthalipuram
Telangana
Hyderabad-500070

Iram on 27th Feb 2020, 12:02pm | Permalink

Greetings of the day!
To,
The GHMC
I would like to bring to your notice that there is no proper garbage throwing facility here in Bandlaguda ,Ismail nagar. People are throwing their wastes on empty lands and plots which is leading to unhygienic environment and tons of mosquitoes.
There is no garbage box set up anywhere in Ismail nagar. More over a van comes to collect the garbage at home once in a week.
The other issue of this area is the roads are very dirty and full of wastes everywhere as the GHMC sweepers come once in a blue moon and do their job reluctantly.
We humbly request you to take an immediate action over these problems.
Thank you in advanced for all your efforts.

Ravi chandra on 26th Feb 2020, 11:26pm | Permalink

Hi respected sir
I'm staying in puppalaguda, Manikonda
Here in a commercial complex named Hallmark Hub, pipe line road, they are illegally selling residential place for commerical purpose which causes lot of problems to in and out people. We taken this to the builders notice they are ruthlessly speaking it has been 2 years no society formed to this complex. And also telling that this premises not under GHMC so we should follow their rules and regulations. They charging too much money for electric city , water etc...

Kindly requesting authorities to take certain action,.

Mr.Emmanuel. on 26th Feb 2020, 6:50pm | Permalink

secunderabad paradise metro station area GHMC STAFF Mr Mahesh taking cash from Street Venders and allowing to do their srvices,if the people dont give the bribe he behaving rudely and insulting theme

T.nirmala.sr.ctz on 26th Feb 2020, 12:00am | Permalink

Ghmc vigilance and disaster management asked us to depose on 31.aug.2019
I being a sr.ctz came and depose my statement.attoti.prabhavati who is our backside neighbour harassment is beyond tolerance levels
I gave many a representations to you.but no action taken by so far.i pleading to come to our rescue.it is unfair on your part not attending to our complaint
Pl take Action against her.atleast let me know whether you will initiate action or not
Thinking you.smt .t.nirmala

Annavarapu Ramarao on 25th Feb 2020, 12:11pm | Permalink

Evidence of the neglect I mentioned in my previous post. Sewage bubbling up from a manhole on Tarnaka Main Road.
The flow continues down the sloping street number 7 up to the road parallel to Tarnaka Main Road.
You can see the pictures and videos on Facebook.

Annavarapu Ramarao on 25th Feb 2020, 12:04pm | Permalink

On February 19, 2016 I posted the following on Facebook:

The attached pictures show sewerage pipes overflowing next to Tarnaka Chaurasta. Residents of Tarnaka have been living with this problem for years, with no relief even during the time the Mayor was herself a resident there. Will the new dispensation in GHMC take notice and provide relief?
I followed up with another post on February 19, 2020:
The question at the end of my four year old post has been answered. The answer is 'NO'.
There is no change, whatsoever. I have never seen the ward councillor going round to see the conditions or gather the views of the residents. We have to await the next elections for a darshan of the worthy.
Wait for my next post on the subject - maybe it will be after another four years from now!

Ramesh on 24th Feb 2020, 10:59pm | Permalink

TO GHMC
Uppal circle

Dear sir/madam

This is to inform you that, A road has been blocked adjacent to my home as one of our neighbours have constructed a small form of speed breaker due to which the water gets stagnant and causes unessessary mosquitos. and also blocked the way by parking the private vehicles due to which people are facing problem as this is the way for routine flow of vehicles.
So I kindly request you to address the problem as early as possible.
Will be waiting for your response.

Ramesh
A resident of the colony.

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