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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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raju on 20th Jun 2019, 4:25pm | Permalink
hai sir,
andoon karwan lo main road pina bore drilling chesaru (House owner) opp clasic tailors, owner name is saggam. Dasarath, cloth whole sale business man
karwan sahu, hyderabad, H,No. 13-6-
Dinesh T Morris on 20th Jun 2019, 1:21pm | Permalink
The website is not user friendly at all.

Hyderabad; Cyherabad and all technical associations are not the truth to this city.

I had complained about street lamps not glowing and no street lamps in some part of the Raghav kalyan estate 11th street about a month back.

I immediately got a message with complaint number. I had raised 4 complaints

After about 2 weeks I got a call from one electrician asking the whereabouts and actual location of the complaint
after about 3 weeks I got a message that the complaint is resolved for one of the complaints - I presumed it was for street lamp and I had checked that evening but a few lights were not glowing.

I called the JE/AE Ms. Reshma, She sent the electrician who had attended the complaint but still not able to resolve as it does not pertain to his jurisdiction. .

Who should now bell the cat? The citizen or the GHMC representatives?

I again spoke to Mr. Maheswar DE,, he had directed me to one Mr. Srikanth AE.

all efforts still in vain.

Hail Telengana!!!
Rajesh on 19th Jun 2019, 8:37pm | Permalink
First the given number of your 24/7 grievance cell doesn't work at all and if i give a complain will you people solve it . OK then i have tried reaching your number for many times but doesn't . I stay in bapunagar which is in amberpet beside street of anjaneyya Swamy temple ,hyderabad the problem is 2 street lights from this street are not working since one week. Aged persons , small children are suffering due to no street light if you can do something as soon as possible.
Raza parsayan on 18th Jun 2019, 10:39pm | Permalink
Drainage water is overflowing in my area, near blue moon apartment,dwarakapuri colony,punjagutta, hyderabad-500082
K Santoshini on 18th Jun 2019, 9:39am | Permalink
Hi sir, I request an urgent against drainage overflowing near Sri parvathi shakthi petam, BharatNagar, Sainathpuram, Safilguda but kindly take immediate action sir I'm worried about children health in this colony
Munawar on 17th Jun 2019, 1:58am | Permalink
Hi sir. There is no garbage vehicle came for last 4 days. People are thoruging garbage in the street. Location. Satya colony gate number 1. Shaikpet. Mear 7 tombs. Hydereabad. 500008. You can contact me 9500179385
K Ganeswara rao ex BSF on 15th Jun 2019, 11:44am | Permalink
Good morning sir/madam
I’m living 2-44/c/402,Sri Rama colony, Guttala Begumpet, behinds syndicate bank
My neighbor N Suryachandra rao was make a building with out any safety the neighbors building/peoples.many times we have requested to him don’t damage our building but he is not listening. Please come and check once
Dhanraj Jaiswal on 15th Jun 2019, 12:43am | Permalink
The up lifting of three man hole covers is pending since last 20 days at Outside laldarwaza, near Mahankali Temple, Opp.Anand Sweats and at Maruti medical hall. Whereas the work has been completed at the surroundings but, why did these three manhole covers is pending ? I Request the concerned authorities to kindly take up the work attended immediately and oblige.
Ritik thapliyal on 14th Jun 2019, 2:38pm | Permalink
garbage have be thrown on road please clean it ,it gave bad smell i cant stay in my house for 5 minutes
ADDRESS.18-13-74/10/53/A PATEL NAGAR EAST BANDLAGUDA
please kindly clean that road ..
Nagalakshmi on 13th Jun 2019, 5:34pm | Permalink
A street dog dead body is under metro railway track at musheerabad circle please remove as early as possible.
Achyuth.G on 12th Jun 2019, 10:35am | Permalink
unbearable smell is coming from nallagandla lake some one kept dead fishes for sunbath since 3 days . Take immediate action - 7989603668
K ganeswara rao (ex BSF)984829 on 12th Jun 2019, 10:26am | Permalink
Good morning
I’m living 2-44/c/402,Sri Rama colony, Guttala Begumpet, behinds syndicate bank
PROBLEM- ?? ???? ????? ?????????? ???? ????? ????????????????.??????? ??????????? ??????? ????? ??????? ????? ????????.???? ???? request ?????? ??????? ??? ????? ????. ??? ??????????? ??? ?? ???? ???? ?????? ??? ???????? ?????? ????.???? ??? ????? ?????? ???????? ???? ?? ????? ????? ????? drainage ??????.damaged by ???????????.?????? ?????? ??????? ????? ????
VSN Murthy on 11th Jun 2019, 9:35pm | Permalink
I am resident of Varma Colony Budvel Rajendra Nagar have lodged a compliant with regards to total blocked Drainage. So far no action was taken though many days have passed.

Request at least now the problem can be attended.
B. Narasimha Rao on 11th Jun 2019, 1:57pm | Permalink
HI sir, in our colony ( Friends colony- Road no. 9), Chadanagar, near Shilpa enclave, opp to Sri Laxmi Ganapathi temple , street light near plot no. 132, not working. Please replace the light at the earliest.
Arunn on 11th Jun 2019, 11:26am | Permalink
I m from banjarhills publice was suffering in road and temple poojaris also what nonsins this no one reving call plz clean this. Virnchi hospital opp venketshwar swamy temple pinchin hospital plz clen today at ani coast plz
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