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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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Suresh on 11th Jun 2019, 10:24am | Permalink
Hi i stay at Bandlaguda jagir,Kalimandir, R.R.Dist near to Shine India High School, Since 7 days sump drainage leakage in fornt of my house ....EMERGENCY... NOT even walk to out side full of covered drainage leakage water .EMERGENCY.
Indranil Chowdhury on 10th Jun 2019, 9:25pm | Permalink
Drainage water overflowing and flooding the stretch in Kakateeya hills, road no. 7, Madhapur, since last few days.
S Satish babu on 10th Jun 2019, 1:04pm | Permalink
Drainage overflow near Amma mess Prasanth nagar Kukatpally industrial area in front of plot no:98 ,5-5-35/149
Sreeramamurthy u. on 9th Jun 2019, 12:51pm | Permalink
I am murthy,
From Whitefields kondapoor , we are complaining about our residential area ,consistency of Sharelingampally and MLA Sri.Rk pudi gandhi , from before assembly elections they are announced for our Main road near (Eepress towers building) specially granted for widening Roads and flat farms ,from today onwards there is NO work take up single work, in this road continues very traffic regularly, and recently Traffic police are came and closed main entrance of Whitefields way of near BOTANICAL ,GACHIBOWLI direction road,
and so many accidents are done particularly in this way, and everybody occupied without Mch permissions, kindly under stand b for our residents difficulties.
Mohd Waheed Uddin on 9th Jun 2019, 1:04am | Permalink
Sir/ madam. I request an urgent action against garbage collector in OU colony Reddy street , shaikhpet Hyderabad at the following address 8-1-284/OU/166.ou colony shaikhpet Hyderabad. The garbage collector has been ignoring my house while collecting the garbage in my area . I have agreed to pay for the monthly charges of?100/-.. the daily task of disposal of waste of my house is causing great distress to me and my family.kindly help us.
Priyanka on 7th Jun 2019, 9:20pm | Permalink
I'm leaving sairam nagar colony champapet and near by ramalam tempul back said by electroni office plat no ;186 and plate owner name ashok reddy and my problem is bathroom full of my location plzz clean that dest
Jyostna on 7th Jun 2019, 5:02pm | Permalink
I live in Dammaiguda.. people are suffering n dyingwith health issues... because of the dumpyard please try to remove this dumpyard...search for some other place where no people live...pls try take an action n work on this
Shanti Kumar - Kowkur on 6th Jun 2019, 10:33am | Permalink
Yapral- Kowkur Main road was in a perfectly good condition with no potholes etc. Infact, it was like airport runway.

On 4th Jun 2019 - they have re-laid the entire road - with no notice and NO NEED.

Other roads that actually need repairs are being neglected. Why is the government wasting our tax payers money? Who is responsible for this decision of laying a new road on a perfectly good road...

Somebody is making a lot of money in-between for these approvals.
Rahul on 3rd Jun 2019, 6:19pm | Permalink
Drainage overflow problem
Kindly look into the issue
Address plr luxury homes plot no-39
attapur 500048
Sravya on 3rd Jun 2019, 2:24pm | Permalink
Misbehaviour of garbage collectors at my place.. not only me many are having the same issue in my place... I would like to request u to take an immediate action..
from: Old Bowenpally
RANGA REDDY on 3rd Jun 2019, 1:16pm | Permalink
SRI SHIVA SAI RESIDENCY., NEW MARUTHI NAGAR ., KOTHPET., HYDERABAD D.NO 1-5-151 .,
9642099959 CAEEL NUMNBER.
PROBLEM : Since 7 days sump drainage leakage in formt of the above said address . some road reconstruction work is going on with the JCB Machine damage the pipelines with the Machine due to this cause heavily leakage can any take action immediately .....EMERGENCY... NOT even walk to out side full of covered drainage leakage water .EMERGENCY....RES[ONSE..

Highly Importance take action immedaietly.


Regards,
Rnaga Reddy .
=91-9642099959.
Aman on 3rd Jun 2019, 9:36am | Permalink
Good morning Sir,
We are the resident of Sri sai enclave tirumalgiri Ward.no 1 here in our there's a lot of dog menace there are all around 7 dogs and are not allowing us to sleep all night our colony resident are facing major issues these dogs have also killed our cats I would humbly request you to take serious action.
Thank you.
Koti on 2nd Jun 2019, 8:44pm | Permalink
Hi Team,

Unable to reach your number and exactly don't know how to complaint
But we have a big pit hole in Siddiqui Nagar , Gachibowli in the street opp to masjid (rowdy's men's wear street)

Please kindly take action ????
Priyanka on 2nd Jun 2019, 6:20pm | Permalink
Hi the footpath in domalguda opp NTR stadium bus stop is been broken by ghmc and repair work is not done even till 1yr.. kindly do the rePair work at the earlies
Konda.Venkanna on 1st Jun 2019, 7:31am | Permalink
Drainage leakage problem in 7days above plot no109 anupamanagar road no 9 hasthinapuram
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