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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
271 - 285 OF 1336 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
Priyanka on 9th May 2019, 12:38pm | Permalink
I am a new resident to srikrishna nagar locality and heard GHMC people are collecting 70rps to take the garbage. Is that real? Because I heard people were not at all charged for this shit in other areas. Why do we need to pay 70rps and why it's mandatory? We used to throw the garbage in near by GHMC provided trash boxes but few people came and informed to pay 70rps monthly for it. And also why the customer support number is not working? If you don't really want to help the people Regarding their queries then don't ever mention contact number in website. it's really waste of our time.
Praveen on 9th May 2019, 12:02pm | Permalink
no boor water one month boor under repier in new indra nager near dumaiguda back side sai nager suplly man not repsding please maintnance ghmc man handover
Chandra on 8th May 2019, 2:03pm | Permalink
GHMC Team,

Tried reaching on 155304 no response,

Garbage collection guys are not comming since 10 days in Abyudaya Sneha Enclave..Bolarum,We paid them the charges on 1st of this month, After that they disappeared..

Kindly check & Do the needfull
S V S Murty on 8th May 2019, 11:54am | Permalink
Pigs menace in janapriya enclave colony ie opp. to janapriya enclave main park gate 2nd rt.street park. Ple catch hold them and avoid dangerous diseases.
S.Y.Venkateshwer Rao on 7th May 2019, 10:07pm | Permalink
This is to remind the concerned that I complained to Asst.City Planner Charminar being the owner of 15-3-138,Gowliguda , behind Gurudwara in regard to illegal construction of Mr. Anjaneyulu of 15-3-138/A on 15.3.2013. No action initiated against him till now.he encroached into my land opened ventilators in to my premises and now he does not close them and insisting on me to leave open place for him. I gave several reminders to the Commissioner and Addl Commissioner dated 25.3.20013,12.4.2013 30.12.2013,and 25.3.2019. He is harassing me to leave space for him. I sincerely request the authority to issue necessary orders to close ventilators and leave me with peaceful possession.
thank you sir
Jami saritha on 5th May 2019, 6:46pm | Permalink
Plz collect the garbage opposite to post office at road no.6 ,rk puram road no.,6 ,plz send vehicle and clear the fitted branches left near the road
Arshad Shareef on 5th May 2019, 9:20am | Permalink
I'm facing problem of drainage overflowing in my kitchen,and out of my house , I'm facing 15 days regular flowing and. I visit this number also 155313 no response and 2,3 number also but no one connect as.
My house no 18-1-350/11/83 Gulshan qubal colony, Hafiz Baba Nagar, chandrayangutta, Hyderabad cell.8074701408
SYED HABEEB on 4th May 2019, 3:53pm | Permalink
Square shape main hole was damage in syed ali guda area near masjid e quadria near mairaj royal sea hotel opp WE CARE CLINIC opp KHANS DIARY FARM syed ali guda asif nagar hyderabad Telegana 500028 ph. No.9908527876 causing much difficulty to go from there it was totally damage please repair as early as possible because RAMAZAN month is starting shortly it is very near to mosque
T.S.Reddy on 2nd May 2019, 11:07pm | Permalink
Sir we live behind Municipal office Domalguda sweepers dump thrash near my home causing difficulty for us all people passing by throw thrash baffellows come n spread dogs cats big problem .I request MCH supervisor instruct sweepers to dump thrash down lane near nala n collect from there .stop putting near my home .causing lot of inconvenience for us bad smell kids becoming sick n we can't open our doors mosquito problem please take action immediately sir.
Arrange more vans to collect thrash from homes n if they throw out fine upto penalty.
Thank you
Domalguda .
Behind Municipal office
mahesh on 2nd May 2019, 2:12pm | Permalink
miraj shalini shivani--theaters kothapet selling food high cost and they r not giving bill s pls look in to this
Kakamada Madhu on 30th Apr 2019, 6:43pm | Permalink
In front of Usodaya super market ASRao footbridge under construction the said contractor not water curing after construction only once he did, I doesn’t know why concern engineers not taking interest. Immediately take necessary instructions give conserved AE, Dy DE.
Chiluka prakash on 30th Apr 2019, 1:26pm | Permalink
Road no7 bharath nagar l.b.nagar mansoorabad hyd
Here drainage is flowing highly please send any cleaner fast
Chiluka prakash on 30th Apr 2019, 1:23pm | Permalink
H no3-13-440 bharath nagar lb nagar mansoorabad hyd
Here drainage is flowing please send the cleanee
Sainath 8186944498 on 30th Apr 2019, 10:36am | Permalink
Drinage flow problem send cleaners hno 4-7-755 Esamiya bazar koti near community hall
J Mohan on 29th Apr 2019, 1:12pm | Permalink
Good afternoon
There is a overflow of drainage in front of our home. So i kindly request you to send cleaners.
House no. 13-6-958/A near abhijeet supermarket,karwan ,bhanjewadi hyderabad.
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