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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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SYED HABEEB on 4th May 2019, 3:53pm | Permalink
Square shape main hole was damage in syed ali guda area near masjid e quadria near mairaj royal sea hotel opp WE CARE CLINIC opp KHANS DIARY FARM syed ali guda asif nagar hyderabad Telegana 500028 ph. No.9908527876 causing much difficulty to go from there it was totally damage please repair as early as possible because RAMAZAN month is starting shortly it is very near to mosque
T.S.Reddy on 2nd May 2019, 11:07pm | Permalink
Sir we live behind Municipal office Domalguda sweepers dump thrash near my home causing difficulty for us all people passing by throw thrash baffellows come n spread dogs cats big problem .I request MCH supervisor instruct sweepers to dump thrash down lane near nala n collect from there .stop putting near my home .causing lot of inconvenience for us bad smell kids becoming sick n we can't open our doors mosquito problem please take action immediately sir.
Arrange more vans to collect thrash from homes n if they throw out fine upto 500rs.as penalty.
Thank you
TSReddy
1_2_217/16/1
Domalguda .
Behind Municipal office
mahesh on 2nd May 2019, 2:12pm | Permalink
miraj shalini shivani--theaters kothapet selling food high cost and they r not giving bill s pls look in to this
Kakamada Madhu on 30th Apr 2019, 6:43pm | Permalink
In front of Usodaya super market ASRao footbridge under construction the said contractor not water curing after construction only once he did, I doesn’t know why concern engineers not taking interest. Immediately take necessary instructions give conserved AE, Dy DE.
Chiluka prakash on 30th Apr 2019, 1:26pm | Permalink
Road no7 bharath nagar l.b.nagar mansoorabad hyd
Here drainage is flowing highly please send any cleaner fast
Chiluka prakash on 30th Apr 2019, 1:23pm | Permalink
H no3-13-440 bharath nagar lb nagar mansoorabad hyd
Here drainage is flowing please send the cleanee
Sainath 8186944498 on 30th Apr 2019, 10:36am | Permalink
Drinage flow problem send cleaners hno 4-7-755 Esamiya bazar koti near community hall
J Mohan on 29th Apr 2019, 1:12pm | Permalink
Good afternoon
There is a overflow of drainage in front of our home. So i kindly request you to send cleaners.
House no. 13-6-958/A near abhijeet supermarket,karwan ,bhanjewadi hyderabad.
N venkatesh on 28th Apr 2019, 5:12pm | Permalink
Facing problem drainage overfull into mansoorabad
N venkatesh on 28th Apr 2019, 5:09pm | Permalink
Facing problem drainage overfull in mànsoorabad hanumen temple be side my no:-9666933393
T.Gangadhar on 28th Apr 2019, 10:57am | Permalink
Sir in arambha township Chan danagar property tax ptino.is1119968338is Rs.1832/-after rebate but in same colony pti no.1119968545is Rs.1543/_after rebate howit possible lam paying regularly more pl.asses and call me my cell no.is 9490422460
Parveen muzammil on 28th Apr 2019, 8:39am | Permalink
Dog is barking please send dog catching vehicle 8978889303 Borabanda habeeb Fatima nagar
Uma, vanastalupuram on 27th Apr 2019, 10:14am | Permalink
Waste phone no. No body is lifting the call. Waste.
K. Vishwanatham on 27th Apr 2019, 10:03am | Permalink
Gud morning .
My address 4-54-38 . Maqudub nagar , jagadgiri gutta . Kukatpally.
Day by day we are facing problem drainage overflowing in front of house it's very danger to us . .
Cell:no . 9866726224
Aqeel Al masqati on 26th Apr 2019, 5:34pm | Permalink
Our street won't sweep for Two weeks or more than . Street beside govt nursery park SBI 2 nd right street
My house no 17-1-104/B santoshnagar colony
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