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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
226 - 240 OF 1299 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
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Lalita, 9704184231 on 18th May 2019, 11:22am | Permalink
Trying this number from morning and am unable to contact the customer care.
Rajkumar 9550975032 on 18th May 2019, 5:59am | Permalink
Dear GHMC please address the drainage issue at lalalet Secunderabad (location houseno 12-1-92)
Peroji.shakunthala on 15th May 2019, 6:33am | Permalink
Dear GHMC TEAM ,
We r giving complent on street dogs ???????? creating problem to public way unable to walk dogs r biting plz . Caught them and take again from below address osamanganz , goshamahal Kali temple lines .
Jaffar shareef on 14th May 2019, 5:34am | Permalink
Dear sir my house no 18-12-418/B/84/A hafez baba nager keshogiri infront of my house drain fall since 15 days s i reqst u to solve dis problm my contac No 9603914644
Jaffar shareef on 14th May 2019, 5:36am | Permalink
Dear sir my house no 18-12-418/B/84/A hafez baba nager keshogiri infront of my house drain fall since 15 days s i reqst u to solve dis problm my contac No 9603914644
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Sri Hari on 10th May 2019, 9:34pm | Permalink
Tried call 155304 no response.
Mohammed Waseem Akram on 10th May 2019, 5:37pm | Permalink
Sir we live at Bandlaguda maildavipally Ahmed nagar colony Back side of Anmol Garden we are facing so many problem like a Garbage will is not coming to pickup garbage and some many industries are their are distrub with their production sound pollution and the same water problem also were are facing , Street light problem also no one i responding problem i was informed area corporate also and Leader also this pepole are not taking and neccessary action kindly i am inform you to take the action

Thank you
Mujeeb Ba Hasan on 10th May 2019, 12:01pm | Permalink
Shastripuram Colony, Shivrampalli. Situation is becoming worst day by day, GHMC officials are not giving any response to our online complaints, Anjaneylu, Yesu, Narsing, Area Supervisor Madam Padma is not even answering the phone. Kindly arrange a responsible official to visit the place and provide you the proper survey report. to the department,there are lot of things like No sweeping, No drain Maintanance, Situation Becomes worst. 8179954292
Jami .Sannyasi rao on 9th May 2019, 4:47pm | Permalink
I have given a complaint earlier regarding garbage collection which was left the cutted branches by electric department at rk puram ,rd no.6,opp to post office everyone r throwing the waste things on road side plz as early as possible send a vehicle and clear the garbage
Priyanka on 9th May 2019, 12:38pm | Permalink
I am a new resident to srikrishna nagar locality and heard GHMC people are collecting 70rps to take the garbage. Is that real? Because I heard people were not at all charged for this shit in other areas. Why do we need to pay 70rps and why it's mandatory? We used to throw the garbage in near by GHMC provided trash boxes but few people came and informed to pay 70rps monthly for it. And also why the customer support number is not working? If you don't really want to help the people Regarding their queries then don't ever mention contact number in website. it's really waste of our time.
Praveen on 9th May 2019, 12:02pm | Permalink
no boor water one month boor under repier in new indra nager near dumaiguda back side sai nager suplly man not repsding please maintnance ghmc man handover
Chandra on 8th May 2019, 2:03pm | Permalink
GHMC Team,

Tried reaching on 155304 no response,

Garbage collection guys are not comming since 10 days in Abyudaya Sneha Enclave..Bolarum,We paid them the charges on 1st of this month, After that they disappeared..

Kindly check & Do the needfull
S V S Murty on 8th May 2019, 11:54am | Permalink
Pigs menace in janapriya enclave colony ie opp. to janapriya enclave main park gate 2nd rt.street park. Ple catch hold them and avoid dangerous diseases.
S.Y.Venkateshwer Rao on 7th May 2019, 10:07pm | Permalink
This is to remind the concerned that I complained to Asst.City Planner Charminar being the owner of 15-3-138,Gowliguda , behind Gurudwara in regard to illegal construction of Mr. Anjaneyulu of 15-3-138/A on 15.3.2013. No action initiated against him till now.he encroached into my land opened ventilators in to my premises and now he does not close them and insisting on me to leave open place for him. I gave several reminders to the Commissioner and Addl Commissioner dated 25.3.20013,12.4.2013 30.12.2013,and 25.3.2019. He is harassing me to leave space for him. I sincerely request the authority to issue necessary orders to close ventilators and leave me with peaceful possession.
thank you sir
Jami saritha on 5th May 2019, 6:46pm | Permalink
Plz collect the garbage opposite to post office at road no.6 ,rk puram road no.,6 ,plz send vehicle and clear the fitted branches left near the road
Arshad Shareef on 5th May 2019, 9:20am | Permalink
I'm facing problem of drainage overflowing in my kitchen,and out of my house , I'm facing 15 days regular flowing and. I visit this number also 155313 no response and 2,3 number also but no one connect as.
My house no 18-1-350/11/83 Gulshan qubal colony, Hafiz Baba Nagar, chandrayangutta, Hyderabad cell.8074701408
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