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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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J.Gopal on 18th Mar 2019, 5:05pm | Permalink
I reside in Avanti Nagar colony in Basheer bagh ,Hyd.
I would like to complain against illegal parking of vehicles in front of Talwalkar's Gym near skylark apartments on the Basheer bagh Main road. It is obstructing the main road and occupying the Footpath, which is illegal. I being a senior citizen cannot use the footpath. pl. look into my complaint and do the needful.
syed on 18th Mar 2019, 3:01pm | Permalink
I wrongly paid the property tax bill using netbanking. I want to canel it. how to do it.
Sankar on 16th Mar 2019, 7:35am | Permalink
This is Sankar from marthandanagar, new Hafeezpet.money demanding of waste collection members was out of control, they directly cames into houses and barrows money
Varun on 15th Mar 2019, 10:15pm | Permalink
Street light not working.
Dabeerpura
Komatwadi
Opp Avinash tiffin centre
Pole no - 1616095020/037
Please repair it as soon as possible
T.PRAVEEN SINGH on 15th Mar 2019, 12:53pm | Permalink
I T.Praveen Singh bearing PTIN 1060338218, submitted file for mutation on18-1-2019,till date there is no up date hoping a kind cooperation
Thanks
T.Praveen singh cell.no.9948044142,
Mir ali asghar khan on 13th Mar 2019, 10:55pm | Permalink
I m un happy with ghmc services coz it has been 5 to 6 days the garbag is not pick from my building or my area ...we have small children at our home they ar effected with that plz help me to log a complain for this i stays in noor khan bazaar opp central bank ....
Bhanu priya on 12th Mar 2019, 8:19pm | Permalink
In ambica Nagar, Uppuguda, old city, from last few weeks we getting drinking water mix with drinage water. Due to this in our street our all suffering from health problems. Please solve this problem
Lokesh on 12th Mar 2019, 8:27am | Permalink
Hi Team

After I raised the below complaint om7th March, I noticed for 2 days smoke van is sent to our area but they stopped coming after 2 days and the problem is now doubled. Please take proper action for a permanent solution.

GHMC Team
We are suffering with heavy mosquito storm daily in our area Tulasi nagar behind petrol bunk road Pragathi Nagar Road kphb
Kindly address the issues with immediate effect to help us from this worst situation. People are not even getting 2 hours of sleep due to the situation. It would be really appreciated if someone can help us in this bad situation. Root cause of these mosquitoes might be due to the Pragathi nagar lake but it’s to be investigated and handled as soon as possible to save our lives.

Regards
Lokesh
Rajani on 11th Mar 2019, 7:48pm | Permalink
I am the resident of Vijayapuri Colony Phase-I, Vanasthalipuram, regularly not collecting garbage from our houses. They will come 5 to 6 times in a month. First week of every month, they will come and collect the money. During that time, if we ask them why are you not collecting the garbage, they will give answer very rudly. We are facing so much problem with that Garbage collecting people. So, kindly go through the matter and do needful. Thank you....
KRANTHI on 11th Mar 2019, 3:26pm | Permalink
We the residents of KPHB Colony, Road NO 3, EWS:,724,725, requesting you to change the drainage pipeline as the present line is causing severe blockage each and every single day due to which we are effecting with health issues. So please consider our request and change the pipeline as early as possible.
Nagalakshmi on 11th Mar 2019, 12:13pm | Permalink
Hi sir/ Ghmc
We are facing mosquitoes problem in our area prakash nagar begumpet near narasimha swamy temple 500016. On regular bases and two days once . And they will not come properly and they only sweep the roads and they won't take the dispose things .If we asked also they are asking to pay money for that . So please do needful help as soon as possible .
A. PANDURANGA RAO. on 11th Mar 2019, 9:56am | Permalink
sir,
sub; RTI ACT.- letter filed- information seeking- not received sofar.
Ref; My letter dt. 11-02-2019. No. 403900/2019/CINWRD2(HO).
I have filed a letter in the reference cited seeking information about apartments and my neighbour. Till date no information and reply was not received.
Please look in to the matter and give reply immediately since one month time already over.
Amar on 11th Mar 2019, 9:02am | Permalink
Please takit action action drainage problem house number2-2-1109/61/a/3 bagh Ambarpet plz plz plz sir I request
shaikghouse425 on 11th Mar 2019, 9:04am | Permalink
My numbar 8309847707
Rekha on 9th Mar 2019, 8:58pm | Permalink
At linghalghat temple at nallakunta priest is behaving soo much harshly with pilgrims uses abuse language pls try to complain at endoment department n take srs action on tht n also 1foothpath shopkeeper also misbehaves vd consumer n creating nuisance n selling gutka n brown sugar
dr.satyam on 9th Mar 2019, 8:32am | Permalink
dear sir ,in saicheran colony people are cleaning roads when water comes , told them not to do as water is to be used house purpose , not foe road cleaning, Ghmc people never come to street, mosquto are on high danger at this area , no one looking in to it. I have pictures and please help to save water...9398249226,Dr.Satyam
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