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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
COMMENTS
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Srikanth Reddy on 9th Mar 2019, 1:34am | Permalink
I’m Srikanth form Subhodaya Colony beside Aditya Nagar, Kukatpally, HYD

We are facing problem by mosquitoes

After evening 5 o'clock lakhs and crores of Mosquito are surrounding Subhodaya Colony n Tulasi Nagar.

We are facing huge mosquitoes in the evening time, Unable to go outside in fear of mosquitoes. And we are not even getting 2 hours of sleep due to the situation.

So many people are complaining regarding mosquitoes, but your GHMC team are not responding at all. why is there no action to solve the mosquitos problem in our area???
Rajesh on 8th Mar 2019, 1:34pm | Permalink
155304 is not working anymore I tried 15 times today
Srikanth on 7th Mar 2019, 8:49am | Permalink
Dear sir,
This is srikanth from tulasinagar which is on the way to pragathinagar. We are facing many problems with the mosquitoes in the area which are due to the algae grown in the lake. As a result of the mosquitoes, cases of malaria were reported. Please take immediate action and resolve the issue.
Dinesh on 7th Mar 2019, 8:24am | Permalink
There is a lot of problems we are facing due to heavy mosquito storm in our area : Tulasi Nagar, opp. Aditya hones, Kukatpally.
This is mainly because of the heavily grown ALGAE Creepers in the Addagutta lake. Please help us by providing a solution for this.
Lokesh on 7th Mar 2019, 8:07am | Permalink
Hi GHMC Team
We are suffering with heavy mosquito storm daily in our area Tulasi nagar behind petrol bunk road Pragathi Nagar Road kphb
Kindly address the issues with immediate effect to help us from this worst situation. People are not even getting 2 hours of sleep due to the situation. It would be really appreciated if someone can help us in this bad situation. Root cause of these mosquitoes might be due to the Pragathi nagar lake but it’s to be investigated and handled as soon as possible to save our lives.

Thanks and regards
Lokesh
Nani on 6th Mar 2019, 7:06pm | Permalink
Mosquito breeding in kuntloor I submit to you that kuntloor hayatnagar is suffering from huge mosquito problem I wish you will respond as soon as possible
Thanking you
jyoti on 6th Mar 2019, 2:26pm | Permalink
This is to infrom you that medquest diagnostics center in madinaguda , keep their water tank filling tap open and every time when the fill the tank . they did not close it and this result in wasting of gallons of water. i personally visited manytimes to inform them that their water tank is full and please close the Tap and take care of it further. but they are not thinking about it . so i really request you to please take a strong action against them and fine them for this.
Syed Shoaib on 5th Mar 2019, 11:51am | Permalink
Hello dear sir

Here we are facing more mosquites problems at tolichowki quli qutub shah Nagar H No 9-4-136/175 please take necessary action as soon as possible since long time nobody didn't smoke spray. We are waiting for positive response thank you.

U can contact by email Syedshoaib20001@gmail.com
Santhosh on 3rd Mar 2019, 9:20pm | Permalink
Dear sir/GHMC team,
This is to informed you that, waste collection GHMC auto not Come to our Raghvendra colony, Road number 2, suchitra, qultubullpur 500055 on regular basis or two days once. If they come also there is no actual time. Who are going office its difficult job to catch GHMC auto to dispose the waste. Since from one week waste depositing in my home. Kindly advise where I have to dispose. Even we are paying 70 rupees per month. Only we are speaking our city to be clean but without basic requirement to disposal waste how come possible. If i have customer care number also only ringing . Please consider my requests and do the needful . Help to keep our city to clean
abdul bari on 3rd Mar 2019, 7:29am | Permalink
respected sir in ranmaspura have legalised slaughterhouse but people of these area use illegal slaughtering of animal in bilal nagar so many problems are create for residentials important one is health in my home yearly my children suffering from dengue platelets low plzzz action my query
Syed on 1st Mar 2019, 11:46am | Permalink
Hello sir I am from Moughalpura my kids are studying in Springfield school Moughalpura near water tank branch sir there is a supplying company beside this school this supplying company people park their auto in such a way that children coming out from the school couldn’t see the on coming traffic i request the concern authorities to take severe action on this person he not only park his Auto’s in front of the school but also he keeps his stuff all over the sourrounding area name of this supplying company is BABU SUPPLYING COMPANY its a matter of children’s safety please take action
Venkat on 1st Mar 2019, 11:26am | Permalink
I am from sachivalaya Nagar, vanasthalipuram. The roads were digged for laying of stepic tanks. The work was completed 3,months ago but till today the roads was not layed. It is getting difficult to drive 2 wheeler on the roads. Please take necessary actions and lay the roads.
sushma on 26th Feb 2019, 3:38pm | Permalink
sir, regarding pagiah plaza building, near ghmc hyderabad, no safety measures for building, nearly thousand people are working in this, plz have a look in to this building, some or the other construction will be going on, who has given permision, earlier also there was a tranformer blast in this building, look in to the matter inspect building
C.S. on 25th Feb 2019, 9:30pm | Permalink
Respected GHMC officials .I am a resident of east jawahar Nagar, Moulali. Problems in our colony is mainly the colony entering roads are occupied by some of the house owners by planting trees and constructed a walls also after few days.By this the roads have become very narrow and some of them don't want to pay for municipal people and throw the garbage daily on roads only. Many people are trying to object them, but they are using very filthy language and telling us to complaint whom u want .No one in GHMC can do nothing to us, we have many contacts. Pls I ask u people to once visit our colony and give a warning to those people and clear our problems. Thank you.
Aric Jain on 24th Feb 2019, 7:19am | Permalink
So many people are complaining regarding mosquitoes, but your GHMC team are not responding at all, we will teach a lession to TRS in the up coming central elections, have a nice day.
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