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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
316 - 330 OF 1033 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
Psrv Subha Rao on 5th Jun 2018, 5:01pm | Permalink
my House No 17-124/2/h/1sai Ram Nagar colony, survey of India,Uppal,near sairam Nagar community hall...Drainage is blocked ,out side the gate manhole is blocked ,inside the house drainage is overflowing from a week and small childrens are there we are suffering,so please kindly solve the problem soon.
Syed khaja Waheed Uz Zaman on 4th Jun 2018, 4:44am | Permalink
Hi ,I need to register the complaint against garbage pickup person since from last 50days he is not coming to pick the garbage from my residence situated at 17-1-375/E/11/A, Santosh Nagar, Hyderabad,telengana 500059.
I request to send him regular,pls do response immediately....thanks...9700632633
V.Vidya Bhaskar, Sr.Citizen on 2nd Jun 2018, 11:48am | Permalink
On 2nd June 18 when I visited your Saroornagar Circle for making payment of Property Tax, I am given to understand that I have to contact Charminar Circle. The person in counter namely Shri.Asif an outsoursing employee replied very arrogantly, stating that he will not repeat his answer and further said what I kept in my ear
hanumanthu on 1st Jun 2018, 8:40pm | Permalink
Hi sir.
In maqdum nagar nr nagarjuna high school nr big nala drainage over flow water coming to houses plz send cleaners ND solve the problem as soon as properly people are suffering a lot.,no body not respinding h.no.5-24-120/1
Thank you.
mir abbas ali on 30th May 2018, 3:59pm | Permalink
sit in ov
er house savage line water is coming from line no buddy taking action please take any serious action on it from phool bagh hyderabad beside amru ki talll physiotropist
Bhaskar on 28th May 2018, 6:29pm | Permalink
Street light is not put in position at Punjagutta Officers Colony. We made complaint but no one attended. Ref ID: C409661

Request to complete and oblige.


Bhaskar/ Satyanarayana
Santosh reddy on 28th May 2018, 8:54am | Permalink
Hi sir.
In quthbullapur Mettukanguda drainage over flow water coming to houses plz send cleaners ND solve the problem as soon as properly people are suffering a lot.
Thank you.
Dheerendra Samineni on 23rd May 2018, 6:46am | Permalink
Good morning, the footpath (from blue sea hotel towards Secunderabad metro Stn.) is occupied by street vendors Today on 23.05.18 at 0635hrs while I’m walking towards station with luggage difficulty in taking luggage when asked to move inside they are angry with gestures, a heavy fine to be implemented if not the days are not near that every footpath will be occupied.... Jai hind!
Kiran on 21st May 2018, 8:34am | Permalink
I am from vasavi colony rd no. 11/1 saroornagar.. The garbage collection people have not been collecting the garbage atleast alternate days. As a result, causing flies another insects to come to the area besides emitting foul smell.He will come as he wish and every 5 days he will collect and his timings are very odd.He will not use vessel
Dr.K.Jayalakshmi on 20th May 2018, 7:40pm | Permalink
Sir,Congrats for Excellence award.
Unfortunately we have to bring to your notice that a 33kv pole is situated in the middle of a twenty feet road in Happy homes colony ,placed opposite to plot 154 & Plot 151,with vehicles passing more frequently, a request is put up to grant permission from Deputy Commissioner Rajendranagar circle or Charminar to shift the pole by Divisional engineer Shivarampally and aligning with other poles,kindly act immediately, repeated requests to tsspdcl states that GHMC need to confer permission, a visit by staff may give more clarity.do the needful.
Naveen.G on 20th May 2018, 9:23am | Permalink
This is to inform u that , we are very afraid of dogs in prasanth nagar, vanasthalipuram,hyderabad-500070.My kids not able to come out of house as already it bitten my kid once. Its so horrible for us. Kindly do needful. We are begging to take an action
Vijaya Prasad on 19th May 2018, 1:51pm | Permalink
Sir, iam a resident of nagole 2-1-231,rd no 1 venkataramana colony . We are facing a drainage overflow problem since 2 months due to blockages in the main drain . As our house is a bit low level to the newly laid concrete road the drainage is flooding our premises . I request you to please look into the matter. Thankyou
Satyanarayana on 19th May 2018, 8:18am | Permalink
H No. 31 & 34, Shank Colony, A. S. Rao Nagar

Garbage collection is not being done regularly. During the 7 days onwards his not comming for collecting the garbage. I am given telephonic completent yesterday day before yesterday.
I request you to look in to the matter and resolve at the earliest.

Thanking you
sashikumar on 16th May 2018, 2:56pm | Permalink
Respected sir,
In my House No 16-2-147/55/f ,Drainage is blocked ,out side the gate manhole is blocked ,inside the house drainage is overflowing from a week and small childrens are there we are suffering,so please kindly solve the problem soon.

manjula on 16th May 2018, 2:25pm | Permalink
in champapet balaji nagar garbage people r very irregular n they collect the amount of 80 rupees ontime. if we pay late one day also shouts loudly. behaviour also not good
316 - 330 OF 1033 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
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