GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,

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The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)

filed in: GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues

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COMMENTS

1291 - 1305 OF 1965 COMMENTS | FIRST | PREVIOUS | NEXT | LAST

Rinu roy on 21st Apr 2018, 2:24pm | Permalink

H.no-102,kummara basti,seringampally,ranga reddy,hyderabad-500081

Dear sir,
This is to bring your kind attention towards the issues people are facing due to broken drainage systems and manholes.the sewage water is coming out and is causing trouble to even walk on the roads.the sewage water is getting collected on the streets and its stinking and causing many diseases to people living around.nearly 10-15apartments are affected because of this.
Even after continously complainting about our issues there have been no response from ghmc side.
I am sorry to inforn that if there is no response for this mail we would go legally.
I request you to please understand our issues and take actions ASAP.

v.mural on 21st Apr 2018, 8:46am | Permalink

repeceted sir/ madam y name is v murali iam frm mailrdevapally rajendar nager mandal naim uffring wth factory of plastic n frind of my house its vry soubd n bad smel also commig plze remove this facry in redencesl zone its my humbole reqested my mail id vmk631@gmail.com my mbail no 924747601

Krishnakanth on 20th Apr 2018, 1:06pm | Permalink

Krishnakanth
Drainage overflow
Respected sir / madam
I am resident of ngos colony, vanasthalipuram
We r facing drainage overflow from current office lane towards vysya bank kindly solve our problem
Immediately

Vinay kumar on 19th Apr 2018, 8:43am | Permalink

Garbage collection from home
Respected Sir/Madam,

I am a resident ofnew maruthi nagar,champapet near mandhamallamma garden , Hyderabad. The garbage collection guy comes once in 4 or 5 days. Due to the accumulated garbage there is bad odour in the surrondings. When informed multiple times to the garbage collection guy they do not respond to it.

I Request you to Kindly look into this matter.

arup on 18th Apr 2018, 11:15pm | Permalink

respected sir /madam i just want to inform u that fir 3days of my business trip i came to hydrabad.. and stay in lakri ka pool place. i book ine hotel in said place. hotel name rainbow international. in time of boarding they told that they will give tax invoice. but in time of checkout they are charging gst tax but they are not giving any invoice. they are giveing only cash memo. they are saying they have no gst invoice. and when i am asking they are threading me as i have came from outside. what they are giving, i can't show to my businesse. this in cheating with person and with state. plz take care the serious issue. and do the needfull.

Ch.sridhar on 18th Apr 2018, 11:14am | Permalink

I absorb no contact numbers are given to complete give the contract person number today in ameerpeet area near durge temple road not clean drI age is linking in mch market

Mohammed Ibrahim on 18th Apr 2018, 2:15am | Permalink

Respected,
Sir/madam,
Iam residents of moghal ka nala ring road Piller #100 need to pet control as mosquitoes has been increased and health harzad, please consider my request and take nessearry action

v murali mohan on 16th Apr 2018, 8:00am | Permalink

sir iam v murali mohan iam suffering with factory poulictin plze remove thos factory in residence aria iam living at mailerdevpally rajendar nager mandel h.no 8-1-154/1 mobail no 9247476031

GOPAL KRISHNA ACHARYA on 12th Apr 2018, 9:15pm | Permalink

My PTIN NO is 1030700767. I have paid mypropp property tax fully.now ghmc hyderabad is sending property tax bill of a different person named gopal chary whose ptin no is 1030700120.On this bill of gopal chary ghmc is printing my house address & sending the to me.Also ghmc is sending messages to me to pay bill of gopal chary. I am not gopal chary.Hence I request you to put the correct address of gopal chary in his bill & send the bill to gopal chary.Why ghmc cannot send the bill to gopal chary .It is the duty of ghmc to print correct address on bill of Gopal chary& send bill to him.Ghmc cannot force me to pay property tax of gopal chary because I am not gopal chary. I am gopal krishna acharya .Ghmc should realise that there are two different persons with two different ptin no’s.Hence I request ghmc to make the corrections in address of gopal chary & send bill to him.

Abdul Hakeem on 12th Apr 2018, 2:07pm | Permalink

Sir, I am a resident of Hakeempet, Tolichowki. I stay near AK SUPPLYING CO. Sana Hotel Lane. GHMC workers are not working properly. They respond very late after giving complaint. Street lanes are dirty, when workers clean the drainage, they dump the trash near to it and not lifting after dry. Please take an action immediate

Krishna Rao on 10th Apr 2018, 8:55am | Permalink

Nagarjuna Nagar park has become a dumpster and has become home for all kinds of stray animals and mosquito generator. GHMC staff are also dumping road trash in the park.
Please take action to clean it up and stop future dumping.
Nagarjuna Nagar Park, street #20, near Transformer
Tarnaka-500017

Krishna Rao on 10th Apr 2018, 8:48am | Permalink

We live on street #20, 12-13-588/h, Nagarjuna Nagar, Tarnaka-500017.
The trash collectors are not coming as per schedule, it’s piling up and dogs,monkeys are making it unbearable.
It has been more than a week now and none of them have turned up, please take action.

P Sathwik on 4th Apr 2018, 4:33pm | Permalink

Sir,We are staying in nizampet.There are lot of mosquitoes in our area.people are suffering a lot with mosquito bites.In the past fogging used to be done when there r mosquitoes but now in bangaaru telangana there r no precautions to prevent mosquitoes.Please take necessary action .

KGR on 3rd Apr 2018, 11:17am | Permalink

Hi sir,
We stay at Neeraja colony,Tolichowki . Drianage water is leaking in our colony somewhere or other daily. Walking through the drainage water is embarrassing.We have technology/ machinery but not using properly. Keep the Hyd city clean is in your hands. Road is also in bad shape with lot of path holes.

We made this compliant 15 days back but no one has responded nor rectified the problem. We expect some reply from your office.

Gangi Reddy on 3rd Apr 2018, 9:27am | Permalink

Dear sir ,
This is Gangi reddy my house no.5-3-418/26,plot no.31.road no.5 ,sesha Srinagar.ner community hall.
Complaint:
Here water jam in front of my house the neighbours and pipeline some water leakage so daily it's going on problem.and neighbours they r washing on road like cars,bikes ple visit once sir my no.9177308487

1291 - 1305 OF 1965 COMMENTS | FIRST | PREVIOUS | NEXT | LAST