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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
556 - 570 OF 768 COMMENTS  |  FIRST  |  PREVIOUS  |  NEXT  |  LAST
TrueIndian on 2nd Nov 2016, 3:46pm | Permalink
Illegal bores and Illegal Car Workshop at Vinayak Nagar, Hafeezpet Hyderabad. Even court as given orders to seal the bores and illegal water plant. Shame on Govt. and Shame on GHMC.
Anuradha patalay on 1st Nov 2016, 6:40pm | Permalink
Garbage dumping area created by sweepers in my lane between Katak Mahindra bank and Domino pizza .
. Nagalakshmi on 1st Nov 2016, 1:00pm | Permalink
Dear GHMC begumpet is heart of the city so many people walk in this area garbage is dumped near Vivanta taj hotel it is very hazardous to people walking in this area and one more area is people throw dust in front of wall while walking mayur marg to. Chiroti garden it is stinking whole mayuri marg it is breeding ground for deceases cleanliness is requested on daily basis Pl. Provide proper dustbins at selected areas
Murali on 31st Oct 2016, 2:03pm | Permalink
Knowing address of GHMC office Circle 11 is so difficult? The service desk gives me the number published in the website which are not valid anymore.
The GHMC office number 040-23225397 does not answer. Seems like the number gets disconnected on purpose from otherside despite calling multiple times. Such a shame !!
K,Mohan Rao on 28th Oct 2016, 4:43pm | Permalink
I will be much obliged to you what are the charges for supplying water (1000 or 10000 Litres)through meter for domestic and office purpose separately and if any applicable charges for disposal of sewerage.

Expecting your reply soon.
charitha on 27th Oct 2016, 11:09am | Permalink
please forward the no of the incharge ghmc officer of tolichowki as the ghms workers are refusing to pick up the trash form our place for the past 2 months.
PVS Narayana, on 25th Oct 2016, 2:14pm | Permalink
I am resident of Satyammanagar,west venkatapuram comes under Alwal municipality.Near to our house i.e Plot no.38 since more than 3 months electric pole light not working,where as other two end lights o.k.this middle light post important to our street residents and at night a bit scare for ladies and children to move as dogs also wandering
Our pole no.1610073219/039,so kindly look into it to normalize
Thank you
B.ANJAIAH GOUD on 23rd Oct 2016, 9:56pm | Permalink
Number of pigs are roaming in our colony surrounds it is very difficult to colony people and it is effective for sanitation and hygenic
Local Hyderabadi on 23rd Oct 2016, 4:13pm | Permalink
Near shyamlal building begumpet heart of the city in the middle of the road one shop (scrap shop erected) this is the second complaint with same subject i think u people are ignoring my complaint opposite jagruthi apartment whole space occupied by scrap shop person i think GHMC people having hand by collecting daily or montly mamool the same matter is already emailed to KTR (Municipal Admn and IAS officer Janardhan Reddy) people are coming from somewhere and settling in hyderabad like this nobody is having any interest u people are laying good roads and people are occupying for shops and footpaths are also occupying what is the government doing please take action and do the needful for hyderabadies regards
Local person born and bought up in Hyderabad
N.V.APPARAO.My contact no is 9 on 23rd Oct 2016, 8:48am | Permalink
Dear sir,My house is situated behind SITAFAL MANDI railway cabin, this Liad was laid long back ,but no corporater or area MLA nver visits even at the time of elections..WITH several complaints one sunday a proclimer was brought and mud was dran as HUGE HUMP and no mucipal van comes and lifit it so far.I request the authorites to kindly lifit the mud stored on the road urgently, other wise the sanakes taking shelter in those mud heaps. Thanking you,
Sreedhar on 22nd Oct 2016, 5:06pm | Permalink
I stay in Padmarao Nagar near skandagiri temple. Garbage collectors come at 1pm when most of the households are locked. Is that a time for picking garbage? But for collecting their fee, they are willing to watch our timings and come in the evenings. What the hell is this? Solution is either we throw it on the road or throw that at the street garbage bin. God save GHMC
Brij on 20th Oct 2016, 10:21am | Permalink
Most corrupt municipal of India is GHMC. GHMC passed circular to collect 50 rs for garbage collection but illegally collecting 50 rs per door in a house. So it became 300-400 rs from a house. In India main problem is people don't ask questions and don't want face it. How can we know that collected amount is going to government without any bills. Why we should not get bills for these collection, when getting tickets for even 5 rs in bus then why we give 50 rs without bills? GHMC complaint being closed with simply ATTENDED but not Acton on ground. No escalation system available for closed complaints.
CONSUMER on 20th Oct 2016, 9:07am | Permalink
In KPHB colony, 3th phase,near tsspdcl frequently street drainage is overflowing.Because of that lot of bad smell is coming and we are facing lot of inconveience.Even consumer also facing smell problem.Request you to look into this and show the permenent solution to this overflowing problem
meeseva kphb on 17th Oct 2016, 9:17am | Permalink
In KPHB colony, 3th phase,near tsspdcl frequently street drainage is overflowing.Because of that lot of bad smell is coming and we are facing lot of inconveience.Even consumer also facing smell problem.Request you to look into this and show the permenent solution to this overflowing problem
hari on 15th Oct 2016, 11:04am | Permalink
Dear GHMC ,

form last one week on one take the dust form houses .the no once coming daily to take all near house peoples throw there dust near one open place,no one clean that place..please take a action on the issue and clean....
who dust taking that person monthly taking 50/-per house even he well not coming daily.
-Always saying swachh telangana swachh hyderabad...but there is no here ..

please find the address below,
9-3-445 Bharathi nilayam Rezimental bazar
beside easwar residency
secunderabad 500025
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