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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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rajasree on 11th Nov 2013, 7:22pm | Permalink
my name rajashree in colony no street lighs problems no mantanens properly every 15 this problem is causing kamalapuri colony pashe 3 near banjarahills road on 2 sagar socity
srinivas on 1st Oct 2013, 9:18am | Permalink
H.No- 16-127 Mr.Rama Rao unauthorised lift construction on road occupying about 4 to 5 feet public road, please stop
Sridharan Karthik on 21st Sep 2013, 4:50pm | Permalink
we are residents of Maruthinagar,malkajgiri Hno:4-31 we have already given many complaints about No road and street lights at our lane Maruthinagar,malkajgiri Hno:4-31 circle-17 municipal. Duw to an illegal construction of compound wall on government road we are not having cement road in our lane and no street lights.No action have been taken so far although we have already gave many complaints to consider our request and to grant our lane with a road and street light, in municipal office but they are saying that already our lane got sanctioned a cement road and street light.Even the counciller has given the same statement But we cant see any cement road or street light in our lane. it is a crime and how can municipal office and the authorities give such irresponsible response. we request concerned authority to look the above matter immediately since residents of Hno: 4-31 and Hno: 4-30 are facing many problems mainly in rainy days the water is getting stagnent and the sand is totally getting slippery and its making a big problem for us to walk and its really making a mess please give quick response regarding this issue as we are fed up giving complaints going to municipal daily and they are not taking any action .
haridas mandal on 26th Jul 2013, 9:48pm | Permalink
Unless a rejoinder / reply is seen against each comment this is not going anywhere..we will be fooled into believing that GHMC has now become proactive..
Just about 50 meters from my 25 Flat Apts ( GK's Ushodaya SV Colony RK Puram right at the 90 degree bend a multi-storey apts is coming up which is closed from all other three sides with barely any side clearences..It is being in such a hurry inconveniencing each one of us as loaded lorries, cement mixtures are all lined up on the only road available to us..God knows who are all signatories to the approved plan if any..That's where the GHMC Malkagiri is failing..Urban planning is failing..Builders having their way..by bribing people all around.
Dr.S.Jacob George on 16th Jul 2013, 8:11pm | Permalink
i have loged acomplait with GHMC web site on june 18th and reminder on 29th, complaint no 2013-06-WO30677 18.6.013and reminder no2013-06-WO32036 dt 29.6.013 but to date except for one employee who came to verify my complaint no action is taken to end the illegal commercial activities in a residential premises 1-8-104 macleodguda, behind wesley boys High School, next to marwadi Hindi Vidyalaya, Secunderabad-3... kindly direct the concerned authorities in GHMC secunderabad division to end the torture that i am facing because of this illegal renting of a residential house to a eatery joint with 8 to 10 workers living and creating public nuisance through the day.
MOHAMMAD MUSTAFA H.NO.45-173/3 on 9th Jul 2013, 3:57pm | Permalink
I AM OWNER OF H.NO.45-173/3,I PAY PROPERTY TAX IN 7.2.2011 FOR MY DAUGHTER IN LAW FAILED 498 A CASE AGAINST MY FAMILY.SHE WANTS MY 50 YARDS HOUSE. SHE TAKE THE LOCAL M.L.A AND THEIR SUPPORTER CREATE FALLS DOCUMENTS. BECAUSE IN QUTUBULLAPUR MCH MY DAUGHTER IN LAWS RELATIVE HAS A COUNCILAR OF RODAMESTRINAGAR . THEY PAY MY PROPERTY TAX TILL 2011.TO TILL DATE IN ADVANCE.ALL RECEIPT COLLECTED.I ASK MCH OFFICIALS THEY DO NOT ANSWER ME. I WANTS MY PROPERTY TAX RECEIPTS IMMODERATELY OTHERWISE I REQUEST TO YOU TAKE NECESSARY DISCIPLINARY ACTION AGAINST BILL COLLECTOR AND ARRANGE ALL RECEIPTS OTHER PERSON PAID BILLS
MY DAUGHTER IN LAW OCCUPY MY PROPERTY. PLEASE SIR TAKE NECESSARY ACTION AGAINST WHO ARE INVOLVE. I AM OWNER OF H.NO.45-173/3. I PAID PROPERTY TAX IN TIME.
B susheel kumar on 13th Jun 2013, 1:13pm | Permalink
online complaints are closed without attaending and resolving
mask on 9th Apr 2013, 3:04am | Permalink
community hall income is swallowed by welfare association of banda maisamma nagar near indira park hyd from last 20 years nearly min of Rs.10,000 - 30,000 monthly income is beeing generated & swallowed by committe members i hope GHMC must undertake community hall booking maintanance
mehjabeen on 1st Apr 2013, 8:51am | Permalink
res/sir my home is located at mellapally my neighbour is open a window in my permises at that timae iam not home now they used valger language when i tell him to close yhe window so pleaz help me sir
khan on 17th Mar 2013, 1:58pm | Permalink
my house is upperpally area the road was excavated two years from now for instaling pipeline but it has not been reconsgtructed which is of great inconvenience to the residents several complains was made in this regard but THE GHMC is least bothered. this the hight of negligence.
khan on 17th Mar 2013, 1:53pm | Permalink
the verse and the most currupted department, in hyd,
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