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GHMC 24x7 Grievance Cell: 155304

Citizens can reach the call centre number from any service provider,
Hyderabad | 1st January 2013
The Greater Hyderabad Municipal Corporation has launched a 24x7 call centre for grievance redressal. The cell, to be situated at the CMTC building at Banjara Hills, will operate with the number "155304".

Addressing a press conference on Monday, GHMC Mayor Mohammad Majid Hussain and Commissioner M T Krishna Babu said that citizens can reach the call centre number from any service provider, including both landline and mobile numbers.

"The call centre will operate with six seats in each shift, and can be expandable to 10 seats in each shift. The call center can take 60 concurrent calls at any given point of time," it was announced.

The Commissioner said that the call centre would register all types of grievances and provide end-to-end redressal and follow-up with the officers concerned at various levels.

It will have two PRIs with 60 channels live to handle call centre calls, and one additional PRI with 30 channels to handle redundancy.

The data connectivity is through Intranet with a speed of 2 Mbps, and the facility will also have a 24x7 power backup.

Apart from this call centre, grievances can be registered through three other mediums. Citizens can lodge complaints through the website www.ghmc.gov.in, through the eSeva number on 1100, and during the GHMC's Face2Face programme with citizens. Further, grievances registered through VIPs, including MPs, MLAs, MLCs and corporators, will also be registered with the call centre.

The Mayor and Commissioner said they would personally monitor the functioning of the call centre, which, they claim, is being operated by professional and "highly qualified" personnel. (INN)
filed in:  GHMC, M T Krishna Babu, Mohammed Majid Hussain, Civic Issues
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Nirmals on 16th Jul 2016, 9:27pm | Permalink
Hi sir iam Ms.Nirmala staying in East anandbhag at malkajgiri
In my street beside my house one empty plot land in that everybody dump scrap & so much of disturb & bad smell & mosquito
From morning till night we should close the doors due to this please help us with solution .Requesting us to help sir/madam 8008077446
pradeepa on 15th Jul 2016, 6:16pm | Permalink
Illegal Building and Compound wall construction in Old Malkajgiri area
In old malkajgiri beside H NO:6-26 and near ramalayam temple close to appa temple people MR. Raju reddy are extending houses without any legal permission they have build a 3 floored building they have almost occupied the half of the back side lane with balcony and H NO:6-125 extended the compound wall at the back side and closed the entire lane kindly please remove the entire part . it is causing difficulties to go by vehicles in those lanes due to this. Kindly check the papers which belong to the residents and check whether there constructed area is not more than area mentioned in papers. A big centering stick fell down from third floor on the electric wires broken and transformers wires were broken and fell down on the road at that time four people were standing on the road and they frightened and ran away from the road and second time plastic covers tied to the front side of the constructing third floored building and fell on the wires and cause short circuit all colony people complained several times on this issues but the owner had yet not responded and continuing his work as usual .please take this action immediately else I need to raise the issue to higher level .Is this government where people are allowed to block the road without any permission that what is the use of others who are paying money and taking the land legally. take the action as earliest.i have also complained in GHMC compalint board but no response i had also made a grievance cell no 155304 and complained on this issue but no response and they said that they had given this compained to an officer i had contacted that officer several time but no response from him.please resolve this issue as earliest else this will be sent to both social media and news channels. PHNO : 8125296292
Veeranjaneyulu on 13th Jul 2016, 6:56pm | Permalink
I am staying in SR nagar near B K guda park. I would like to inform you that Drainage water was getting stagnated giving bad odour to people who are doing morning walk in that park. Please take necessary action to go clean and green which was main aim of Haritha haram program.

Thanks,
veera
Gaddam Surender on 13th Jul 2016, 5:12pm | Permalink
street lights not working from past 15 days,please rectify the problem ,night time theft problems,so take immediate action ,H.no.3-6-370/2 street no 2, himayat nagar, hyd 500029,mob .8500869928.
PRAVEEN on 7th Jul 2016, 3:10pm | Permalink
GHMC ,
KHAPRA
STEET LIGHT NOT WORKING FOR ONE MONTH NEW INDRA NAGER COLONY CHRICH LINE THARED POOL
sreenivas Reddy-T on 4th Jul 2016, 9:56am | Permalink
on.02/07/2016 i visit Sun-Shine Hospital Near Paradise, Secundrabad along with my friend Mr.Mohammad Khasim for treatment and trying to park my four wheeler at. the Hospital, then the security people of sunshine Hospital informed me that, there is no parking place of Sun-shine Hospital to their patients, and suggested me that please park my car on streets in front of our hospital as the chairman of our hospital managed the GHMC AND CONCERNED POLICE, AND YOU HAVE NO PROBLEM, then i parked my car at. street, surprisingly the Traffic police imposed two Challans against my car, the said incident was due to inaction of GHMC FOR NOT TAKING action against the illegal construction of said commercial outbuildings.
sreenivas Reddy-T on 4th Jul 2016, 9:45am | Permalink
PLEASE take necessary action against the unauthorized commercial Hospitals/buildings without Parking place, resulting which their customers park their vehicles at street roads immediately the police /GHMC find and imposed fine/Challan on the said vehicles without taking proper action against the illegal construction. in that case what the genral public has to understand against the concerned authority and illegal construction.
malla reddy on 25th Jun 2016, 1:06pm | Permalink
old bowen pally milatary dairy farm,near the dust bin daily they are keeping the fire ask them not do this
prasad on 21st Jun 2016, 10:51pm | Permalink
sir in jeedimetla living people are suffering from companies smoke and more dogs are in streets plz take action
k vasu on 18th Jun 2016, 1:02pm | Permalink
k vasu 9849913696
sir we r staying in koti gujarathgalli here we r facing drinage problems please look at this sir
immedeately please
Syed Asgher Hussain Jaffery on 17th Jun 2016, 9:58am | Permalink
I the resident of H.No. 19.3.40 Jahanuma, Hyderabad 500053. Non collection of garbage by vans service and non supply of dust bins. collection of garbage and supplied with dust bins for the residents who dint paid taxes, whereas am deprived off by this.
Public malkajgiri on 16th Jun 2016, 12:00pm | Permalink
Providing public toilets with modern style is good idea by GHMC , at the same time 5/- full meals idea is also fantastic thought. But, here in Malkajgiri main center area for public toilets they are charging RS 2 for toilet and RS 5 for tools .many people are asking here about these charges are placing with or without GHMC knowledge.we in confuse please clarify.

Rgs,
Public malkajgiri
Kaladharbabu on 15th Jun 2016, 10:11am | Permalink
NO Response at all for my Complaint on garbage lifting men if your department are taking auction please call me on this number Kaladharbabu 9391176803. I am from Himayathnagar.
Janikiram on 14th Jun 2016, 10:33am | Permalink
Krishnarao Janikiram Nagaraju,Aruna,Srinivas,KC reddy, Devender, Bank Manager and Dharma, we are staying 12-2-827/6, Kanthi Nagar colony, MP hyd Builder uday kumar was constructed a apartment and he has made a room in seller which not permitted GHMC, as per role only watchmen Room should be in seller other then all are unauthorized if anything built, so please we are requesting to GHMC, please remove the room
Praveen kumar on 14th Jun 2016, 8:43am | Permalink
Dear Sir/Madam,
For the past two month in my locality we are facing severely drainage problem, flowing on roads. Not letting us to walk on the road, very bad smell, unable to stay at homes due to mosquito menace in the day and night. In most of the houses small kids, school children and aged people are falling ill due to it. They are prone to fall in the dirty drainage pond phots attached and health issues. I request you to take a quick action to solve the driange over flow issue at the street address given below.
H.no: 6-2-131, Prashanth colony,
Shivarampally, Hyderabad -52.
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